Palm Beach Gardens, FL
Counselors to America's Small Business
Over 36 years of international work experience (in India,Germany & USA) in Quality Assurance, Vendor Audit/Evaluation, ISO 9000 audits, Global Procurement, Supply Chain Management, Materials/Warehouse Management, ERP (SAP) implementation, IT Application Support, Business Process Engineering and e-Business. Worked in Naval Dockyard/Mazagon Dock Ltd./Siemens/Gulf Oil/Florida Power & Light. Certified ISO 9000 auditor (Bureau Veritas Quality International), Six Sigma Yellow Belt & Lean. Retired from Florida Power & Light.
<ol> <li> Electronics & Telecommunication Engineering. </li> <li> ISO 9000 Auditor</li> <li> Six Sigma Yellow Belt</li> <li> Lean</li> </ol>
VP BUSINESS DEVELOPMENT
Profile: Top Level Sales Leader, with National, International; Major Account-complex-sales experience. Proven problem solver and strategic planner, thrives in highly competitive environments, consultative approach. Resourceful project coordinator of internal/external resources to meet/exceed client expectations. Bilingual: English/Spanish.
Areas of Expertise: Trusted advisor to the C-Suite in Enterprise & SMB environments, Solution Sales Methodology expert, Verticals: Financial Services, Pharmaceuticals, Technical Support Centers, Telesales, Media, Collections, Insurance, and Cable & Wireless. High Tech & Call Center Technology Software: Predictive Dialers, IVR, Work Force Optimization, Call Logging, Screen Capture, Quality Assurance Tests, Multimedia-Universal Queues, CTI-Pop-Ups, Scripting, ERP/CRM-backend integrations. VOIP, Cloud, T1, IP-Networks, Speech Recognition, Text To Speech, Analytics, Location Intelligence & Data Governance/Cleansing.
VP Business Development – Lead sales initiatives for Boutique Consulting Firm focusing on Telecom, Call Center; Financial-Merchant Services solutions for the SMB. Leveraging 20+ years of consultative experience to provide best in class technology solutions for clients while optimizing their Return on Investments and business efficiencies through intelligent technology decisions.
North American Vice President of Sales - Virtual Office
Convert Legacy Telecom-Manufacturer into a call center & VOIP solutions provider. Hired, trained and led business development staff to pioneer select product lines into key target markets. Identified niche-market partners with whom to co-brand and launch marketable campaigns. Created a new line of business to enhance company’s offering and update the company’s image.
Regional Sales Manager – Caribbean& Latin America - Miami, FL Office
Number 1 Regional Sales Manager in the Location Intelligence Line of Business exceeded Quota at 108%. Negotiated long term Teaming Agreements between key Latin American Partners and Pitney Bowes-US Corp. HQ’s extending the Professional Services practice into the region, generating net new sales into new regions. Penetrated key International & National accounts creating for the Location Intelligence and Data Quality Lines of Business. Recruited, managed, trained and certified new Professional Services Partners and Location Intelligence sales consultants to meet company goals for the Caribbean and Latin American regions.
Regional Channel Manager – Southeast, USA- Virtual-Office
Reinvigorated region’s channel partners by training them on call center application sales that focused on Payment Card Industry, Data Security Standards and Compliance in Banking & Financial Services verticals. I implemented the use of Solution Sales Methodology & ROI calculators to increase sales of Quality Assurance Software applications & metrics; Voice/Data Screen Recording contact center solutions.
Area Sales Director Southeast, USA- Virtual office June 2005 to July 2009
Closed largest sale in the company’s 25 year history reaching 285% of quota: won a multiple year contracts with a new logo national accounts; penetrated 4 new verticals: Financial Services, Online Marketing; Insurance & Collections. Led and managed the turn-around of two dormant accounts into two strategic Fortune 500 reference-able accounts while increasing revenues by 200+%. Consistently grew customer base in territory during 4 year tenure with the highest Territory-Penetration Rate in the company.
Regional Sales Manager, Caribbean and Latin America-Miami, FL Office
I was the recipient of Concerto’s “America’s Team Effort References Award” for new market penetration and distribution of the World Class Unified-IP solution into the Latin American Region. Under DAVOX managed Global Accounts TELMEX and TELCEL growing the Contact Center business and surpassing quota by 134%. Recruited, trained, new Partners expanding the DAVOX footprint in Latin America.
Under CellIT Technologies, I was multiple times President’s Club Winner, and led team in winning new logo accounts from various verticals that helped secure the Venture Capital Funding of over $40MM USD’s. Key verticals: airlines, pharmaceuticals; Telecom, Service Bureaus and Collections.
President’s Club Winner 175% of quota, Winner of the “Highest Close-Ratio Award” in Miami-Dade County two years in a row, VIP status two years in a row with dedicated telemarketing resources and marketing leads from corporate HQ’s, consistently ranked in the top ten percentile during 3 year tenure. Verticals: Retail, Law, Medical, Wholesale, Office Automation
Multiple “Cold Call Close Award” winner, Quarterly Achievement Awards, VP Ring Award, VP Club Award; promoted to strategic territory manager twice during three year tenure. Verticals: Retail, Law, Medical, Manufacturing, Office Automation.
Miami Dade College AA-Business Administration
AA Business Administration-Miami Dade Colllege
Water Mill, NY
Bucknell University Bachelor Of Science, Electrical Engineering,
Harvard Graduate School of Business PMD,SCMP
DONALD R. REID, MBA, PMP
648 Wandering Woods Way
Ponte Vedra, FL 32081
(904) 373-0777 – home
Proactive Information Technology professional with global experience in world-class companies.Realistic, future-focused understanding of Healthcare, Manufacturing, Retail, and Power Generation industries.
Engineered successful strategies to enable dynamic business growth or contraction through new products, acquisition due diligence, start-up or divestiture planning, and services outsourcing.
Effective communicator who fosters on-going collaboration between matrixed team members, stakeholders, and business partners. Embraces new challenges to deliver competitive advantage and sustained operational performance.
Innovative problem solver known for improving organization’s success. Leadership skills leverage varied technical background. Expertise in process restructuring, software engineering, proactive quality assurance, configuration management, and production audits.
Lifetime learner. MBA complemented by industry certifications (e.g., PMI, APICS) and on-going, relevant education.
Laboratory Corporation of America Holdings , Burlington, NC April, 2003 – October, 2013
$4B healthcare, laboratory-testing company. Manage project office; portfolio includes roughly 25-concurrent, strategic projects with measurable, operational impact. Comply with CAP, CLIA, FDA, HIPPA, and Sarbanes Oxley regulations. Previously supervised 3-fast paced Java and .Net teams engaged in web development and business process normalization using mainframes and distributed servers (38-person, $4.2M budget).
Re-functioned legacy, Customer Service applications with J2EE thin-client replacement to consolidate 53 call centers into 13, facilitate client satisfaction improvements, reduce application training from 45 days to 1, re-engineer call response process, and introduce metrics-driven, call volume analysis.
Reduced lost business by 4% and internal costs by 10% through cross-functional team addressing Corporate Customer Retention and selective software enhancements.
Implemented high volume end-to-end specimen tracking tool. Provides real-time, work in process status for 53-labs as well as providing specimen cycle time comparisons.
Ensured that corporate-wide infrastructure (LAN’s, WAN, servers, and instrument interfaces) was upgraded and certified in 2 months to support new client who added 15% incremental volume.
Published corporate development methodology, defined career development programs, authored IT performance metrics, and introduced project management standards plus templates.
Solectron Technology, Inc, Charlotte, NC July, 1995 – April, 2003
Information Technology Manager
Supervised divisional, 42-person database administration, development, network engineering, and operations staff of $18B multi-national, contract electrical manufacturer (Malcom Baldridge award winner). Managed matrixed, virtual teams (domestic / international plus direct / contract resources) in system integration and development projects using distributed client servers. Hosted international EDI operations center.
Participated in acquisition due diligence evaluations and subsequent implementation of ERP II at $1B domestic and international manufacturing plants. Tailored accounting applications (AP, AR, Cost Accounting, Fixed Assets, General Ledger, and Payroll) to local standards.Delivered 50% schedule reduction for comprehensive ERP II conversions / implementations.
Reduced 9-plant, $110M IT budget to $71.6M run rate in 12-months.Sustained operation’s service levels and customer base.
Restructured IT services at 4 acquired manufacturing plants during 3-year period.Scope included staff assessment, application replacement (ERP II; shop floor, quality control, and warehouse management; office applications), telecommunications and infrastructure upgrades, and performance metrics standardization.Typically generated a $1.5M budget reduction.
Enabled EDI and Internet communication via centralized development and operations for 14 Americas plants.Realized reduced operating costs while improving customer satisfaction and cutting both DSO and materials acquisition costs.
Had senior role in $80M global IT outsourcing due diligence and contract management strategy that encompassed infrastructure (computer operations, database administration, help desk, and network management) and software development.
Progress Energy (Carolina Power & Light), Southport, NC June, 1992 – July, 1995
Computer Support Manager
Active participant in nuclear power plant turnaround – i.e., plant graduated from NRC watch list to top quartile performer in less than 2-years. Built customer focused organization (25-person, $4.8M budget). Maintained fault-tolerant operations while successfully completing multiple, complex projects.
Executed site-wide, network strategy to integrate business and engineering services.Standardized software, enhanced disaster recovery, instituted a Help Desk, and re-skilled end users.
Plant achieved $10M labor and material cost reduction through installation of Plant Maintenance Planning and Scheduling system.
Directed implementation of plant’s Process Computer and Security Computer systems.
Coca-Cola Foods, Houston, TX October, 1986 – May, 1992
Manager of Systems and Programming
Managed development and maintenance for $1.7B consumer goods division consisting of 7 manufacturing plants and 79 field sales offices ($3.6M budget).
Realized $15M inventory reduction and improved asset utilization by integrating a ERP II/Production Scheduling system into 7 manufacturing plants and 3 contract packing operations.
Achieved $100M sales growth and eight person reduction by developing a proprietary Order Entry / Processing application that instituted progressive pricing and promotional strategies.
Designed and installed Promotion Control application for administering a $120M marketing budget.Immediately eliminated serious control weaknesses.
Anderson Clayton Foods, Dallas, TX August, 1982 – October, 1986
Information Systems Manager
Supervised software development and operations for a $400M food manufacturer (18-person staff). Performed control and functional audits.
Realized 27% ROI by implementing integrated Accounting, Order Entry / Processing, and Sales Analysis software project at specialty products division.
Reduced plant downtime by 35% and parts inventory and overtime by 15% by Plant Maintenance system implementation.Application also established basis for predictive plant maintenance program, improved repair vs. replacement decisions, and enabled capital equipment standardization.
MBA – Northern Illinois University
BS – Northern Illinois University
Certification: Project Management Institute (PMP)
Certification: American Production and Inventory Control Society (APICS)
Clinical Laboratory Testing Contract Electronics Manufacturing Food Manufacturing / Marketing Electric Utility Power Generation Retail Management / Marketing
Strategic Business Planning Line & Project Management Budget / Financial Management
Performance Improvement Organization Development Outsourcing Due Diligence / Contract Mgmt
Business Restructuring Application Design / Development Hardware / Software Evaluations
Quality Software Engineering Facilities Planning / Management Disaster Recovery Planning / Validation
Procedures / Methodologies JAD / Prototyping Contract Negotiations
Accounting / Finance: Accounts Payable, Accounts Receivable, Activity Based Accounting, Cost Accounting, Fixed Assets, General Ledger, Route Settlement, Brokerage / Commissions, Payroll / Human Resources, Invoicing
B 2 B EDI, Web Services
Lab Operations Customer Service, Lab Workflow, Order Entry, Results Reporting, Specimen Management
Distribution: Order Entry / Processing, Bills of Lading, Freight Consolidation, Freight Estimation / Payment, Freight Lane Evaluation, Fleet Maintenance, Distribution Requirements Planning
Manufacturing: ERP, Shop Floor Control, Work in Process Tracking, Failure Analysis, Plant Maintenance, Feeder Verification, Labor Collection, Vendor Managed Inventory
Sales / Marketing: Customer Service, Sales Analysis, Forecasting, Promotion Planning / Analysis, Profitability Analysis, Route Sales, Marketing
Software Vendors: Artemis, Baan, Computer Associates, Datalogics, Fourth Shift, Gentran, Genrad, McCormack Dodge, MSA, etc.
Languages: Assembler, C/C++, CAD/ CAE, COBOL, FOCUS, J2EE / Java, .Net, PowerBuilder, RAMIS, SAS, Visual Basic
Databases: DB2, IMS, Oracle, SQL Server, Sybase
Hardware: IBM & Unisys Mainframes, Midrange Computers, Client Servers, Bar Code Scanners, OCR,
Data & Voice Communications, Video-conferencing
Operating Systems: Banyan-Vines, DOS, Linux, Novell-Netware, NT, UNIX(AIX, HP-UX, Solaris), MS Windows, VMS, z/OS
Communications: CICS, EDI, LAN, Internet, RJE, WAN, Web Services, WebSphere MQ
Certified: Project Management Institute at PMP level
Certified: American Production & Inventory Control Society
Information Technology Council (ITC) – Chamber of Commerce
Data Processing Management Association (Association of Information Technology Professionals)
Grocery Manufacturers Association
Sigma Iota Epsilon (Business Honorary)
MBA &ndash; Northern Illinois University</p>
BS &ndash; Northern Illinois University</p>
Certification: Project Management Institute (PMP)</p>
Certification:&nbsp; American Production and Inventory Control Society (APICS)</p>
40 years as an independent software developer - custom and commercial applications for small business - expertise in manufacturing systems; small systems hardware and software;
B.S. Business Administration, Bradley University 1970
M.B.A. Information Systems and Finance, San Diego State, 1974
Jim Schlusemann is a transformational business leader who improves profitability and impacts business process and performance across multiple industries. Jim brings immediate value and impact by leveraging his experience to help companies navigate growth and change. As Founder and President of Prosperia International, a business consulting firm, he is focusing on business and process improvement.
Jim began his career as a machinist, setting up, operating and programming conventional and CNC machines that made parts for construction equipment, engines and trucks at Navistar, a global manufacturing company. He held positions of process, industrial, and systems engineer. After introducing computers to factory floor operations, Jim achieved the executive position of Chief Information Officer for Navistar’s engine business. In that role, he directed initiatives that expanded business operations to Brazil, Mexico, India and China. He later helped Navistar re-launch manufacturing foundries in Indiana and Wisconsin.
His career spans the gamut of life on the production floor, leading major company initiatives, improving business practices as well as bringing insight to the strategic issues facing organizations in today's world.
Prosperia International LLC - 2013 - Present
Independent business advisor specializing in business development, transformation and optimization.
Navistar, Inc., Lisle Illinois - 1973 - 2013
Global Business Development Executive -- 2009-2012
Built entire business teams and led initiatives that expanded business operations in the US, Brazil, Mexico, India and China.
Information Technology Executive -- 1987-2009
20+ years’ experience in IT, including 16-years as Global Chief Information Officer (CIO) for Navistar’s Engine Group.
Manufacturing operations and Management -- 1973-1987
10+ year’s experience in manufacturing operations, industrial and manufacturing engineering.
<u><strong>North Central College, Naperville, Illinois</strong></u></p>
- MS MIS </p>
- BA Business Management (<em>minor</em> Computer Science)</p>
College of DuPage, Glen Ellyn, Illinois</p>
- AAS Manufacturing Technology</p>
2011 to Present Retired
2009 to 2011 BLACKBERRY, INC. WATERLOO, ON, CANADA
Consultant: Strategic Business Development
2000 to 2009 GLOBALWARE SOLUTIONS, INC. HAVERHILL, MA
Vice President, Global Business Development (2004 to 2009)
Director, Global Marketing Operations (2002 to 2004)
Director of Global Business Integration (2000 to 2002)
1998 to 2000 IPC COMMUNICATION SERVICES, INC. RONCQ, FRANCE
Vice President/General Manager, Europe
1995 to 1998 SEAGATE TECHNOLOGY, INC. HEATHROW, FL
1992 to 1995 THE GCS GROUP, INC. BELMONT, MA
1977 to 1992 POLAROID CORPORATION CAMBRIDGE, MA
1974 to 1977 ANALOG DEVICES INCORPORATED NORWOOD, MA
1971 to 1974 PWC LLP BOSTON, MA
Northeastern University Boston, MA
Certificate in Advanced Studies in International Business, Post MBA Study
Northeastern University Boston, MA
Masters of Business Administration
University of Massachusetts North Dartmouth, MA
Bachelor of Science, Business Management
35 years building software products, primarily for the healthcare IT industry from clinical workflow to analytics.
BA, Colgate University; Computer Science & Geography</p>
MBA, University of Michigan; Marketing</p>
Project Management and Process Improvement. John retired from San Diego Gas & Electric (SDG&E) in 2013 after 17 years of managing Fleet data systems for the company, and he and his wife now operate a part-time home-based business in Chula Vista, California. Prior to joining SDG&E, John was a transportation consultant and software developer in Arizona for 4 years, served as an Assistant General Manager of the Los Angeles transit system for 10 years, and managed transportation infrastructure projects in Miami, Florida for 8 1/2 years. He started his career with 4 years of experience as a Management Analyst for the City and County of Denver after receiving his Masters degree from the University of Denver. Throughout his career as a manager with large public and private corporations, and as the owner of 3 separate start-up businesses, John's specialty has been developing custom software applications (Fortan, PowerBasic, Visual Basic, VBA, SQL, JS and HTML/CSS) for managing projects and optimizing processes for his employers and clients.
M.A. - University of Denver
B.A. - Phillips University