Palm Beach Gardens, FL
Counselors to America's Small Business
Over 36 years of international work experience (in India,Germany & USA) in Quality Assurance, Vendor Audit/Evaluation, ISO 9000 audits, Global Procurement, Supply Chain Management, Materials/Warehouse Management, ERP (SAP) implementation, IT Application Support, Business Process Engineering and e-Business. Worked in Naval Dockyard/Mazagon Dock Ltd./Siemens/Gulf Oil/Florida Power & Light. Certified ISO 9000 auditor (Bureau Veritas Quality International), Six Sigma Yellow Belt & Lean. Retired from Florida Power & Light.
<ol> <li> Electronics & Telecommunication Engineering. </li> <li> ISO 9000 Auditor</li> <li> Six Sigma Yellow Belt</li> <li> Lean</li> </ol>
DONALD R. REID, MBA, PMP
648 Wandering Woods Way
Ponte Vedra, FL 32081
(904) 373-0777 – home
Proactive Information Technology professional with global experience in world-class companies.Realistic, future-focused understanding of Healthcare, Manufacturing, Retail, and Power Generation industries.
Engineered successful strategies to enable dynamic business growth or contraction through new products, acquisition due diligence, start-up or divestiture planning, and services outsourcing.
Effective communicator who fosters on-going collaboration between matrixed team members, stakeholders, and business partners. Embraces new challenges to deliver competitive advantage and sustained operational performance.
Innovative problem solver known for improving organization’s success. Leadership skills leverage varied technical background. Expertise in process restructuring, software engineering, proactive quality assurance, configuration management, and production audits.
Lifetime learner. MBA complemented by industry certifications (e.g., PMI, APICS) and on-going, relevant education.
Laboratory Corporation of America Holdings , Burlington, NC April, 2003 – October, 2013
$4B healthcare, laboratory-testing company. Manage project office; portfolio includes roughly 25-concurrent, strategic projects with measurable, operational impact. Comply with CAP, CLIA, FDA, HIPPA, and Sarbanes Oxley regulations. Previously supervised 3-fast paced Java and .Net teams engaged in web development and business process normalization using mainframes and distributed servers (38-person, $4.2M budget).
Re-functioned legacy, Customer Service applications with J2EE thin-client replacement to consolidate 53 call centers into 13, facilitate client satisfaction improvements, reduce application training from 45 days to 1, re-engineer call response process, and introduce metrics-driven, call volume analysis.
Reduced lost business by 4% and internal costs by 10% through cross-functional team addressing Corporate Customer Retention and selective software enhancements.
Implemented high volume end-to-end specimen tracking tool. Provides real-time, work in process status for 53-labs as well as providing specimen cycle time comparisons.
Ensured that corporate-wide infrastructure (LAN’s, WAN, servers, and instrument interfaces) was upgraded and certified in 2 months to support new client who added 15% incremental volume.
Published corporate development methodology, defined career development programs, authored IT performance metrics, and introduced project management standards plus templates.
Solectron Technology, Inc, Charlotte, NC July, 1995 – April, 2003
Information Technology Manager
Supervised divisional, 42-person database administration, development, network engineering, and operations staff of $18B multi-national, contract electrical manufacturer (Malcom Baldridge award winner). Managed matrixed, virtual teams (domestic / international plus direct / contract resources) in system integration and development projects using distributed client servers. Hosted international EDI operations center.
Participated in acquisition due diligence evaluations and subsequent implementation of ERP II at $1B domestic and international manufacturing plants. Tailored accounting applications (AP, AR, Cost Accounting, Fixed Assets, General Ledger, and Payroll) to local standards.Delivered 50% schedule reduction for comprehensive ERP II conversions / implementations.
Reduced 9-plant, $110M IT budget to $71.6M run rate in 12-months.Sustained operation’s service levels and customer base.
Restructured IT services at 4 acquired manufacturing plants during 3-year period.Scope included staff assessment, application replacement (ERP II; shop floor, quality control, and warehouse management; office applications), telecommunications and infrastructure upgrades, and performance metrics standardization.Typically generated a $1.5M budget reduction.
Enabled EDI and Internet communication via centralized development and operations for 14 Americas plants.Realized reduced operating costs while improving customer satisfaction and cutting both DSO and materials acquisition costs.
Had senior role in $80M global IT outsourcing due diligence and contract management strategy that encompassed infrastructure (computer operations, database administration, help desk, and network management) and software development.
Progress Energy (Carolina Power & Light), Southport, NC June, 1992 – July, 1995
Computer Support Manager
Active participant in nuclear power plant turnaround – i.e., plant graduated from NRC watch list to top quartile performer in less than 2-years. Built customer focused organization (25-person, $4.8M budget). Maintained fault-tolerant operations while successfully completing multiple, complex projects.
Executed site-wide, network strategy to integrate business and engineering services.Standardized software, enhanced disaster recovery, instituted a Help Desk, and re-skilled end users.
Plant achieved $10M labor and material cost reduction through installation of Plant Maintenance Planning and Scheduling system.
Directed implementation of plant’s Process Computer and Security Computer systems.
Coca-Cola Foods, Houston, TX October, 1986 – May, 1992
Manager of Systems and Programming
Managed development and maintenance for $1.7B consumer goods division consisting of 7 manufacturing plants and 79 field sales offices ($3.6M budget).
Realized $15M inventory reduction and improved asset utilization by integrating a ERP II/Production Scheduling system into 7 manufacturing plants and 3 contract packing operations.
Achieved $100M sales growth and eight person reduction by developing a proprietary Order Entry / Processing application that instituted progressive pricing and promotional strategies.
Designed and installed Promotion Control application for administering a $120M marketing budget.Immediately eliminated serious control weaknesses.
Anderson Clayton Foods, Dallas, TX August, 1982 – October, 1986
Information Systems Manager
Supervised software development and operations for a $400M food manufacturer (18-person staff). Performed control and functional audits.
Realized 27% ROI by implementing integrated Accounting, Order Entry / Processing, and Sales Analysis software project at specialty products division.
Reduced plant downtime by 35% and parts inventory and overtime by 15% by Plant Maintenance system implementation.Application also established basis for predictive plant maintenance program, improved repair vs. replacement decisions, and enabled capital equipment standardization.
MBA – Northern Illinois University
BS – Northern Illinois University
Certification: Project Management Institute (PMP)
Certification: American Production and Inventory Control Society (APICS)
Clinical Laboratory Testing Contract Electronics Manufacturing Food Manufacturing / Marketing Electric Utility Power Generation Retail Management / Marketing
Strategic Business Planning Line & Project Management Budget / Financial Management
Performance Improvement Organization Development Outsourcing Due Diligence / Contract Mgmt
Business Restructuring Application Design / Development Hardware / Software Evaluations
Quality Software Engineering Facilities Planning / Management Disaster Recovery Planning / Validation
Procedures / Methodologies JAD / Prototyping Contract Negotiations
Accounting / Finance: Accounts Payable, Accounts Receivable, Activity Based Accounting, Cost Accounting, Fixed Assets, General Ledger, Route Settlement, Brokerage / Commissions, Payroll / Human Resources, Invoicing
B 2 B EDI, Web Services
Lab Operations Customer Service, Lab Workflow, Order Entry, Results Reporting, Specimen Management
Distribution: Order Entry / Processing, Bills of Lading, Freight Consolidation, Freight Estimation / Payment, Freight Lane Evaluation, Fleet Maintenance, Distribution Requirements Planning
Manufacturing: ERP, Shop Floor Control, Work in Process Tracking, Failure Analysis, Plant Maintenance, Feeder Verification, Labor Collection, Vendor Managed Inventory
Sales / Marketing: Customer Service, Sales Analysis, Forecasting, Promotion Planning / Analysis, Profitability Analysis, Route Sales, Marketing
Software Vendors: Artemis, Baan, Computer Associates, Datalogics, Fourth Shift, Gentran, Genrad, McCormack Dodge, MSA, etc.
Languages: Assembler, C/C++, CAD/ CAE, COBOL, FOCUS, J2EE / Java, .Net, PowerBuilder, RAMIS, SAS, Visual Basic
Databases: DB2, IMS, Oracle, SQL Server, Sybase
Hardware: IBM & Unisys Mainframes, Midrange Computers, Client Servers, Bar Code Scanners, OCR,
Data & Voice Communications, Video-conferencing
Operating Systems: Banyan-Vines, DOS, Linux, Novell-Netware, NT, UNIX(AIX, HP-UX, Solaris), MS Windows, VMS, z/OS
Communications: CICS, EDI, LAN, Internet, RJE, WAN, Web Services, WebSphere MQ
Certified: Project Management Institute at PMP level
Certified: American Production & Inventory Control Society
Information Technology Council (ITC) – Chamber of Commerce
Data Processing Management Association (Association of Information Technology Professionals)
Grocery Manufacturers Association
Sigma Iota Epsilon (Business Honorary)
MBA &ndash; Northern Illinois University</p>
BS &ndash; Northern Illinois University</p>
Certification: Project Management Institute (PMP)</p>
Certification:&nbsp; American Production and Inventory Control Society (APICS)</p>
40 years as an independent software developer - custom and commercial applications for small business - expertise in manufacturing systems; small systems hardware and software;
B.S. Business Administration, Bradley University 1970
M.B.A. Information Systems and Finance, San Diego State, 1974
30+ years in international cotton merchandising through my family's company. Together with my cousin and partner, we owned and operated the company over the last 20+ years.
University of Alabama, MBA, 1987 College of Charleston, BS - Business Administration, 1979
2011 to Present Retired
2009 to 2011 BLACKBERRY, INC. WATERLOO, ON, CANADA
Consultant: Strategic Business Development
2000 to 2009 GLOBALWARE SOLUTIONS, INC. HAVERHILL, MA
Vice President, Global Business Development (2004 to 2009)
Director, Global Marketing Operations (2002 to 2004)
Director of Global Business Integration (2000 to 2002)
1998 to 2000 IPC COMMUNICATION SERVICES, INC. RONCQ, FRANCE
Vice President/General Manager, Europe
1995 to 1998 SEAGATE TECHNOLOGY, INC. HEATHROW, FL
1992 to 1995 THE GCS GROUP, INC. BELMONT, MA
1977 to 1992 POLAROID CORPORATION CAMBRIDGE, MA
1974 to 1977 ANALOG DEVICES INCORPORATED NORWOOD, MA
1971 to 1974 PWC LLP BOSTON, MA
Northeastern University Boston, MA
Certificate in Advanced Studies in International Business, Post MBA Study
Northeastern University Boston, MA
Masters of Business Administration
University of Massachusetts North Dartmouth, MA
Bachelor of Science, Business Management
A Manufacturing Executive with broad domestic and international experience leading multiple-facilities in all aspects of Business Leadership including Employee Safety, Banking & Financial Accountability, Sales & Marketing, Business Strategy Formation & Execution, Engineering, Production Operations & Facility Management, Quality Systems Management, Product-Process Development/ Continuous Improvement & New Program Launch, Technology and Culture Change, Human Resources Hiring, Development & Retention, Customer Communications & Relations, Federal, State, Local Government and Third Party Standards Compliance.
Lean Manufacturing, Continuous Improvement, Six Sigma, Back-to-Basic, 5S, 8D &amp; 5 Why &nbsp;Problem Solving Training, Quality Systems.</p>
MBA - Marketing &amp; Operations management, Wake Forest Babcock Graduate School of Management - 1981</p>
BS - Mechanical Engineering, Southern University - 1971&nbsp;</p>
I specialize in helping companies grow their businesses, acquire and retain customers and improve margins.
Personnel and leadership development; how to hire, train, and develop customer-focused employees.
Expertise in problem solving, dealing with difficult customers and employees.
Additional skills include sales force development and sales management, compelling compensation, creative thinking, and behavioral event interviewing.
20 years experience in creating and delivering interactive seminars, face-to-face and on-line.
Former Director National Accounts, Ryder/P-I-E Nationwide; Group VP Sales, Sherwin-Williams Transportation Services; President, Top Line Specialists, Inc.
BA Social Sciences; MBA Business Generalist
-- Retired Air Force civilian with experience in government contracting as a buyer, Contracting Officer and procurement analyst (policy, government protests, small business protests, government purchase card, career development). -- Last eight years spent as Deputy Director for Air Force Office of Small Business Programs (Pentagon). Met with hundreds of small businesses on many issues regarding how to obtain Air Force contracts, how to be more competitive in the federal marketplace and who to talk to to "open the door" to Air Force procurement opportunities. Established and negotiated small business goals with the Small Business Administration and worked closely with Major Command acquisition officials to make goals. Dollars spent on small business in the AF increased by 100% during my tenure from $5 billion to $10 billion.
; B.S. Education (Social Studies Comprehensive), Miami University, 1975
M.A. Public Administration, University of Dayton, 1982
; Air Force Air Command and Staff College, (seminar) 1987;
Education With Industry (Radian Corporation, Austin Texas), 1996
EXECUTIVE - LARGE, COMPLEX BUSINESS SOLUTIONS
Envision, Define, Justify, Lead, Architect, Organize, Develop, Implement, Deliver Results
Innovative, results-oriented leader, selected several times to start up, transform, turnaround and lead large, complex enterprise-level efforts.