Sales, Marketing & Public Relations

Robert B Goodyear

Robert B Goodyear

Current City: Toms River, NJ

Seasoned franchise system manager with 40+ years experience in business development for corporate/franchise small box retail and home based service formats. Developed and implemented national franchise program for Texaco Star Mart convenience stores.   Built and managed the complete franchise development program for a major US home based service franchisor. Awarded Certified Franchise Executive designation by International Franchise Association.  Currently the Chairman of Chapter 150, Ocean County NJ SCORE.

Resume

Education

<p> &lt;p&gt; Bachelor of Arts &amp;nbsp;LaSalle University, Philadelphia, PA&lt;/p&gt; &lt;p&gt; Completed numerous professional education programs including Executive Effectiveness from AMA, Leadership Development from National Training Laboratory.&amp;nbsp; Conducted and attended&amp;nbsp;workshops on Store Site Selection, Franchise Relations, Diversity Awareness, and Legal Issues in Franchising.&amp;nbsp;&lt;/p&gt;</p>

Howard C Daly

Howard C Daly

Current City: Webster, NY

Have counseled a large number of clients who wanted to start a professional photography business, a printing business or improve a web site for their business. Worked at Eastman Kodak from 1956 to 1986. Was in charge of product development of graphic arts film, paper, chemicals and equipment in the Photographic Technology Division for thirteen years. Final assignment before retirement was acting as world-wide budget coordinator for research and development of graphic arts products. SCORE Offices 1995 to 1999 - Director, Region II (On national board of directors) Several offices in Rochester NY chapter including chapter chair and web site coordinator. Other activities included national offices (treasurer and conference vice-president) in SPSE (Society of Photographic Scientists and Engineers). Was editor of Journal of Applied Photographic Engineering.

Resume

Education

Graduate of University of New Hampshire (MS - Physical Chemistry, 1952)

Dennis Robert Peoples

Dennis Robert Peoples

Current City: Melbourne, FL

Expert in sales and marketing.and business start up/, Implemented Internet Strategies to increase brand awareness, and adopted .Global Product Management: Sales Management: Managed the Sales, marketing and product management department with both direct sales and independent sales representatives Skills: Process Mapping Continuous Process Improvement training and implementation Cycle Time Reduction MRP-II - Manufacturing Resource Planning Project Management Strategic Planning Sales Management Computer Excel, Word, Visio and Power Point New Business Development

Resume

Education

&lt;p&gt;
BSEE Valparaiso University&lt;/p&gt;
&lt;p&gt;
MBA Rutgers&lt;/p&gt;

Steven Marks

Veteranpreneur

Steven Marks

Current City: Glendale, CA

Steven is a management professional with senior level experience in Business Development, Administration, and Operations. He has over 25 years of experience in sales and marketing with a Master’s degree in Business Management. Recognized as a successful businessman; Steven has been a motivational speaker for Antelope Valley College, business’ curriculum for more than 12 years.

As the founder of an apparel and promotional company, he has decided to share his knowledge with others. He has navigated the challenges of selling to the U.S. Government. He knows the endeavors of selling to GOV, DOD, SBA, GSA, and other government agencies.

Steven has served in the United States military with years of honorable service and is now retired. He is recorded as having enlisted more than 600 soldiers into the United States Army.

Steven received his BA and MBA in Business Management from the University of Redlands’ School of Business. He is also a graduate of UCLA’s Anderson School of Management, Entrepreneurship Boot camp for Veterans. He enjoys spending time with friends and family while watching movies and studying business strategies. He has a passion for developing meaningful relationships with other entrepreneurs. He is an added value to the SCORE family. Follow Steven on Twitter/Veteranpreneur.com

Resume

Education

Steven received his MBA in Business Management from the University of Redlands’ School of Business. He is also a graduate of UCLA’s Anderson School of Management, Entrepreneurship Bootcamp for Veterans. 

Ian MacKenzie Wright

Ian Wright, headshot

Ian MacKenzie Wright

Current City: NAPLES, FL
Chapter: SCORE Naples

Merchandise manager of shoes and accessories at Neiman Marcus. President of several Shoe Companies, Liz Claiborne, Papagallo. Owned womens shoe manufacturing company with factories in Italy. Our channels of distribution were high end stores, Saks, Neimans, Nordstrom.

Resume

Education

Graduated from University of Buffalo

Terry L Snyder

Terry L Snyder

Current City: Olympia, WA

20 years in Commercial Banking with emphasis in Mortgage Banking. 10 years experience in real estate sales and residential construction. 8 years a small business owner.

Resume

Education

<p>
&lt;p&gt; BA in Business Administration from Central Washington University&lt;/p&gt;</p>

Stephen Sandler

Stephen Sandler

Current City: Phoenix, AZ

After spending 5 years as a territory sales representative for Ciba Pharmaceutical Company, I started Financial Management Services, a full service collection agency serving the Metro Phoenix area. We handled the delinquent accounts for the medical and hospital industries, then began to specialize in property management accountants (apartment rentals) Spending a lot of time in court, I became very familiar with the legal process. Health Issues required me to sell my company in 2000 and I have spent the past 14 years volunteering. I have been a lay person member of the Arizona State Dental Board and currently serve on the Arizona State Barber Board. I spent 6 years as a small claims hearing officer in the State Justice Court system. For the past 5 years I have served as a consumer advocate for the NBC affiliate in Phoenix. I serve as a Board member of a non profit school in North Phoenix for hearing impaired children and have been a Score mentor for 14 years.

Resume

Education

Graduated from Arizona State University in 1961 with a BS degree in business management.

Spent 1 year at the University of Arizona School of Law

Janis L Johnson

 Quick Books, Contact Center Management, Chiropractic business solution

Janis L Johnson

Current City: Moline, IL

Small Business Consulting - Current

  • Assistance with implementing and training of a low cost integrated Chiropractic, Dental and Specialty medical office solution that includes patient demographics, scheduling, EHR, billing, accounting and a patient web portal. HIPAA compliant.
  • Assistance with implementing and training of a low cost integrated fitness and spa business solution to include customer data, appointments, orders, services scheduling, marketing, products, gift certificates, class scheduling, packages and series.
  • Specialties:Medical and Dental electronic insurance claims billing service 
  • Quick Books assistance and bookkeeping

Sales and Distribution (SD) Project Manager

John Deere, 3 years 8 months

  • Managed 6 SD Coordinators and configurators.
  • Blue printed all North American SD factory processes and developed one 80% common process. 
  • Managed each process owner’s Visio maps to ensure common processes and the ability for the process to meet our Marketing demands.
  • Managed SAP configuration for each factory based on the master project plan
  • Managed the test package module for SD.
  • Managed development of the SD Training materials for each factory rollout
  • Developed training materials and trained the Ag Marketing Center in Lenexa on SAP screens that replaced legacy.
  • Conducted weekly team meetings to enhance communication 
  • Converted legacy sales orders to SAP sales orders and ensured the cutover process was complete per the master project plan.
  • Conducted weekly factory phone meetings and managed all changes through SAP Solution Manager in compliance with SOX
  • Successful implementations during this timeframe were John Deere Seeding Group and the Waterloo Tractor Factory.

Customer Contact Manager

John Deere, 2 years 3 months

  • Supervised 8 salary people that staffed our newly created Customer Contact Center at Deere & Company.
  • Developed a training plan for this new group of people and for future customer call center employees that included software, voice over IP Avaya telephone usage and product information.
  • Monitored call volumes, wait times, and created reports for upper management from the CMS software.
  • Worked with Sales Branch Division Managers and Territory Managers on escalated farmer customer issues.
  • Investigated and responded to all CEO and Upper Management letters received into Corporate Headquarters regarding Agricultural issues.
  • Implemented an electronic solution for Upper Management to read the letters that were received and view the written response from me.
  • Managed warranty claim outbound calls from my call center to customers to ensure their problems were resolved to their satisfaction.
  • Conducted weekly team meetings to enhance communication


Complete Goods Division Manager

John Deere, 3 years

  • Supervised 27 salary people and all aspects of the Complete Goods Branch functions to support our North American Dealers at the newly implemented call center.
  • Monitored call volumes, wait times, and created reports for upper management from the CMS software.
  • Worked closely with territory managers and division managers on current issues.
  • Developed reports and monitored the reasons dealers were calling. Worked closely with each factory Complete Goods Supervisor to review and implement needed changes to enhance dealer satisfaction as well as communicating top issues to division and territory managers. 
  • Implemented a monthly electronic dealer Newsletter (still in existence today) to inform dealers by factory of the top issues and anticipated factory resolutions.
  • Created a dedicated training position within our group to focus on and develop dealer and branch computer software (legacy) training.
  • Conducted weekly team meetings to enhance communication

 

Resume

Thomas G Kutchera

Thomas G Kutchera

Current City: Elm Grove, WI

Experienced in Business Plans, business operations, strategic planning, sales training, marketing strategies, startup planning.  Managed sales, operations, purchasing, bookkeeping, marketing, hiring and HR policies, credit and collections, accounts payable, Profit Sharing Retirement Plan - of small regional food processing and distribution business in SE Wisconsin, both wholesale & retail parts. Under USAID performed consulting assignments to medium-sized regional businesses in Russia, Ukraine[x 3], Croatia which were emerging from the Soviet style command economy -1998-2003.

Resume

Education

BS - Economics MA - English Literature

David Willard Maaske

David Willard Maaske

Current City: Sussex, WI

David W. Maaske is a senior marketing executive with over 30 years of financial services, consulting, marketing communications, global manufacturing and general management experience in small business, regional, national and global organizations, including strategic planning, project management, business processes, internal and external marketing, brand positioning, business development, mergers, acquisitions, E-commerce, marketing research, lead generation, channel planning, business analysis and forecasting, and customer engagement. He is a creative leader with proven strengths in developing marketing processes and functions.

2009 to 2011,  ALIGN fsc, Atlanta, Georgia Align FSC is an independent consulting firm staffed by a team of professionals, each with extensive experience working with major financial institutions, specializing strategic marketing, product management and organizational alignment for mid-sized banks and credit unions in the North and South American markets. Senior Consultant: Responsible for account management, project definition and proposals, strategy development, implementation and follow-up.

2008 BMO Harris (formerly Marshall & Ilsley Corporation), Milwaukee, Wisconsin, Vice President – Business and Commercial Marketing: Responsible for development, communication, implementation and measurement of successful marketing strategies and tactics to support the profitable growth of the Commercial, Business and Treasure Management Solutions lines of business.

2007 StrateVation LLC, Sussex, Wisconsin, Founder and President of an independent strategic marketing consulting firm focused on marketing research, strategy development and implementation to achieve profitable growth for leading b-to-b organizations: conducted marketing consulting for a leading mid-west agricultural commodity risk management firm and product pricing research for Case IH .

2001 to 2006 Charleston|Orwig Inc., Hartland, Wisconsin A full service marketing firm providing strategic services, marketing communications and public issues management to global organizations including Pfizer, Arm & Hammer, Miller Brewing, PPL Corporation and Smithfield Foods:  Director – Strategic Services responsible for developing strategic marketing plans and brand positioning strategies for existing clients and new business prospects.

1989 to 2000 CNH Industrial (formed November, 1999 with merger of Case Corporation and New Holland, N.V.), Racine, Wisconsin: A global $11 billion designer, manufacturer and distributor of agricultural, construction equipment and financial services. Sr. Director, Worldwide Strategic Services: responsible for developing and implementing strategic planning processes, including business intelligence and marketing research.

• Developed and implemented “Case Strategic Thinking and Planning Process” that was utilized by the global agricultural equipment, construction equipment and financial services business units. The process included scenario planning, economic analysis, industry forecasts, financial analysis and cross-functional teams.

• Directed the marketing research team, including outside consultants, that provided voice-of-the-customer research input for new product development teams, including product concept, prototype evaluations, pricing, brand positioning, customer satisfaction and quality.

• Managed organizational interface with outside consultants, including developing request for proposal (RFP), evaluating and identifying projects

Resume

Education

Dartmouth College, Tuck School of Business, Strategic Brand Managment

University of Chicago, Product Pricing

Allis-Chalmers, Advanced Management Program

University of Wisconsin, Madison, MS in Economics

University of Wisconsin, Madison, BS in Agricultural Economics

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