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Annual Report 2021

Past SCORE Association Annual Reports

2020 2019 2018 2017 2016 2015 2014 2013 2012 2011

Entrepreneurs or Small business owners sitting at desk smiling while listening to a presentation
SCORE Association logo with tagline that reads, for the life of your business



Small Business owner standing in front of his bicycle shop
Group of happy business owners in their cafe smiling
Woman restaurant business owner holding an open sign
Letter from
Bridget Weston

FY21 continued to challenge small business owners as the impact of the COVID-19 pandemic lingered in the American small business community and an employment crisis loomed. Business owners continued to reach out to SCORE for help navigating these significant challenges. Throughout the year, SCORE volunteers provided nearly 4.6 million hours of critical and timely mentoring and education, supporting clients in navigating funding options, finding customers, responding to employee challenges and adapting daily operations. Read more >>

"Last year SCORE helped our clients start
new small businesses,
in turn creating
new non-owner jobs.
Despite the immense challenges posed by the COVID-19 pandemic,
of our clients stayed in business.That’s powerful!"
Bridget Weston, CEO
Client Impact Survey Demonstrates Results

Each year, SCORE, with the support of the SCORE Foundation and PricewaterhouseCoopers (PWC), conducts research to measure SCORE’s engagement and economic impact on the U.S. economy. Results from the 2021 study show SCORE’s client satisfaction remained high for the thirteenth year in a row. Read more >>

Throughout 2021,
SCORE offered value to entrepreneurs and small businesses nationwide:
of clients would recommend SCORE to family and friends
of clients remained in business throughout 2021
of clients confirmed SCORE helped them with their business
The SCORE client base in 2021:
2021 SCORE by the
Icon of a rocket blasting off
New Businesses Started
non-owner jobs created
total jobs created

SCORE Volunteer Hours

190,850 days
522 years
of expertise and advice!
For every $1
appropriated to SCORE
Image of the united states with a one dollar sign
$61.45 is returned to
the Federal Treasury
Image of the united states with sixty one dollars and forty five cents with an arrow pointing to a star covering the district of columbia
Icon of three people standing together
clients served across
Icon of three people in front of a whiteboard
attendees served across
Icon of two people
mentoring sessions
Icon of person pointing to a whiteboard
local workshops
success story
SiteWell Solutions

Chelsea Kidd admits, “It’s a beast to take an idea I’ve always thought about and create a fully formed business.” But that’s exactly what she did. In line with her success, Chelsea says, “Now I’m a SCORE evangelist!”

Chelsea, a certified personal trainer with a background in exercise science, resigned from her corporate wellness job and moved to Montana in early 2021. Once there, she launched SiteWell Solutions, which offers customized health, wellness, and safety services for organizations. SiteWell provides in-person or virtual health and nutrition coaching, fitness classes, 5k events, targeted injury prevention clinics and more to fit the needs of employees for the nature of work performed. Her strategies are based on worksite wellness models that bolster productivity and morale through stress management, strength and resilience training.

“I love the opportunity to influence employee wellness policies in a workplace, to create a culture of wellness – on a bigger scale – to ultimately reduce health insurance costs, prevent on-the-job injuries and create healthier, happier workers,” she explains.

Chelsea first connected with her SCORE mentors, Frank Tidikis, Brian Cassell and Rick Sanders in 2019. Back then, she was still working for her employer, but she wanted to gain skills to set the foundation for her future business goals. Her mentors helped her establish a business plan, marketing strategy, scalable scope, etc. They also helped with prospecting and public speaking.

Chelsea has now gained the confidence she needs to “step out from behind my logo and put my face out there to knock on doors. I now feel excited to tell people about myself and my business.” Her mentors helped her overcome her previous fears of failure and find a rich sense of happiness in her work.

If Chelsea could offer advice to someone who’d also like to start a business, she would immediately tell them to reach out to SCORE: “No matter where you are in your journey, call them. Don’t wait for the stars to align. Just take baby steps and go for it!”

“[My SCORE mentors have] been wonderful. They take things at my pace.”

Chelsea Kidd
Rick Sanders (also Frank Tidikis and Brian Cassell)
Bozeman, MT
success story
Patricia Services, LLC

Patricia Wynn is a Lifestyle Manager and Assistant. She comes to your home and assists you with anything you don’t have time for such as cooking, cleaning, running errands, laundry. She’ll help with anything that keeps your house in order, to make your life better.

“I focus on your errands so you can focus on your career and enjoy your life,” she explains.

As a former general manager for McDonald’s in Atlanta and then store manager at Wendy’s in North Carolina, Patricia spent more than 30 years rising through the ranks of the fast food industry. The discovery that she had coronary artery disease, along with growing concerns over COVID, led her to pivot her career and take control of her livelihood. That’s when she reached out to SCORE to find a mentor who could help her start a business.

Patricia had admired her mother’s work in homecare and thought of ways she could adapt this kind of work based on her own skills. She explains, “I thought I’d try to see what type of help people needed. There are a lot of people who need help with things like cooking, laundry, cleaning… so I signed up and met with my first clients.”

After a while, Patricia knew she could do this work without a middleman and could make more money if she started her own business in “Lifestyle Management.” She explains, “That’s when I connected with Maxine Stern, my SCORE mentor, who gave me good advice about how to get an LLC, create a website, join LinkedIn, and make business cards. Things like that. She was never negative, only positive. She held me accountable to keep moving forward with my dream to start a business.” By April of 2021, Patricia felt she was ready to launch Patricia Services, LLC.

Now Patricia has 10 active clients and hopes to have 20 by the end of the year if she can hire a responsible employee to help her keep up with demand. She especially hopes to tap into into the “millennial” population of clients.

Thanks to encouragement from her SCORE mentor, Patricia is thrilled to be an independent smallbusiness owner. She’s thriving in her feelings of empowerment.