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Annual Report 2021

Past SCORE Association Annual Reports

2020 2019 2018 2017 2016 2015 2014 2013 2012 2011

Entrepreneurs or Small business owners sitting at desk smiling while listening to a presentation
 
Slide
SCORE Association logo with tagline that reads, for the life of your business

Empowering

Entrepreneurs

Small Business owner standing in front of his bicycle shop
Group of happy business owners in their cafe smiling
Woman restaurant business owner holding an open sign
 
 
Slide
Letter from
SCORE CEO
Bridget Weston

FY21 continued to challenge small business owners as the impact of the COVID-19 pandemic lingered in the American small business community and an employment crisis loomed. Business owners continued to reach out to SCORE for help navigating these significant challenges. Throughout the year, SCORE volunteers provided nearly 4.6 million hours of critical and timely mentoring and education, supporting clients in navigating funding options, finding customers, responding to employee challenges and adapting daily operations. Read more >>

"Last year SCORE helped our clients start
25,084
new small businesses,
in turn creating
71,475
new non-owner jobs.
Despite the immense challenges posed by the COVID-19 pandemic,
77%
of our clients stayed in business.That’s powerful!"
Bridget Weston, CEO
 
 
Slide
Empowering
entrepreneurs
Client Impact Survey Demonstrates Results

Each year, SCORE, with the support of the SCORE Foundation and PricewaterhouseCoopers (PWC), conducts research to measure SCORE’s engagement and economic impact on the U.S. economy. Results from the 2021 study show SCORE’s client satisfaction remained high for the thirteenth year in a row. Read more >>

Throughout 2021,
SCORE offered value to entrepreneurs and small businesses nationwide:
0%
of clients would recommend SCORE to family and friends
0%
of clients remained in business throughout 2021
0%
of clients confirmed SCORE helped them with their business
The SCORE client base in 2021:
0%
WOMEN
0%
MINORITIES
0%
VETERANS
 
 
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2021 SCORE by the
Icon of a rocket blasting off
25,084
25,084
New Businesses Started
71,475
71,475
non-owner jobs created
96,559
96,559
total jobs created
4.58
Million

SCORE Volunteer Hours

That's
190,850 days
522 years
of expertise and advice!
For every $1
appropriated to SCORE
Image of the united states with a one dollar sign
$61.45 is returned to
the Federal Treasury
Image of the united states with sixty one dollars and forty five cents with an arrow pointing to a star covering the district of columbia
 
 
Icon of three people standing together
141,559
141,559
clients served across
Icon of three people in front of a whiteboard
280,732
280,732
attendees served across
Icon of two people
326,617
326,617
mentoring sessions
Icon of person pointing to a whiteboard
9,628
9,628
local workshops
 
 
 
 
 
 
 
 
 
Slide
success story
SiteWell Solutions

Chelsea Kidd admits, “It’s a beast to take an idea I’ve always thought about and create a fully formed business.” But that’s exactly what she did. In line with her success, Chelsea says, “Now I’m a SCORE evangelist!”

Chelsea, a certified personal trainer with a background in exercise science, resigned from her corporate wellness job and moved to Montana in early 2021. Once there, she launched SiteWell Solutions, which offers customized health, wellness, and safety services for organizations. SiteWell provides in-person or virtual health and nutrition coaching, fitness classes, 5k events, targeted injury prevention clinics and more to fit the needs of employees for the nature of work performed. Her strategies are based on worksite wellness models that bolster productivity and morale through stress management, strength and resilience training.

“I love the opportunity to influence employee wellness policies in a workplace, to create a culture of wellness – on a bigger scale – to ultimately reduce health insurance costs, prevent on-the-job injuries and create healthier, happier workers,” she explains.

Chelsea first connected with her SCORE mentors, Frank Tidikis, Brian Cassell and Rick Sanders in 2019. Back then, she was still working for her employer, but she wanted to gain skills to set the foundation for her future business goals. Her mentors helped her establish a business plan, marketing strategy, scalable scope, etc. They also helped with prospecting and public speaking.

Chelsea has now gained the confidence she needs to “step out from behind my logo and put my face out there to knock on doors. I now feel excited to tell people about myself and my business.” Her mentors helped her overcome her previous fears of failure and find a rich sense of happiness in her work.

If Chelsea could offer advice to someone who’d also like to start a business, she would immediately tell them to reach out to SCORE: “No matter where you are in your journey, call them. Don’t wait for the stars to align. Just take baby steps and go for it!”

Chelsea Kidd

“[My SCORE mentors have] been wonderful. They take things at my pace.”

Owner
Chelsea Kidd