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M.B. Jewelry & Beads

SCORE Helps Jewelry Designer Craft a Gem of a Small Business
Working with beads and jewelry has been a lifelong passion for Mary O’Hare.  For years, she sold beading supplies as well as her own creations at craft shows and on consignment at local boutiques.  Other jewelry hobbyists sought out Mary for her quality products and expert assistance.

Before long, Mary decided that she could turn her hobby into a business.  In 2003, she set up shop in a small, out-of-the-way location in Aiken, S.C.  The combination of affordable rent and loyal customers helped Mary make a profit for two years.  But she knew she could do better.

“I was really two businesses in one,” she explains.  “One is creative—designing beaded jewelry—and the other is making them.  I enjoy them both, but being more of an artist than a businessperson, I lacked the perspective to make an informed decision.”

While attending an Aiken Chamber of Commerce seminar, Mary heard about SCORE’s free small business counseling services.  A call to the local chapter put Mary in touch with Bill Roberts and Bob Stabrylla, two retired sales and marketing experts.  They helped Mary sort through her options.

Going the production route and selling products through gift stores and Web sites might generate more profit, “But it would require me to be a salesperson, a role I’m not comfortable with, and I’d spend less time designing,” she says.  “I also would need other people to make the jewelry, which would give me less control over its quality.  In other words, I’d lose the personal touch that set my work apart.”

“The guidance I received from SCORE is the reason why I’m in business here.”

—Mary O'Hare, owner, M.B. Jewelry & Beads

Focusing on creativity had trade-offs as well, namely having to move to a more visible and more expensive location.  “But that’s the part that I enjoy the most and the one I decided to pursue,” Mary says.  “Thanks to Bill and Bob, I made what I felt was the best decision for me.”

Mary’s SCORE counselors also provided guidance on shopping for potential locations for her new store, and how to stay on top of the city’s commercial real estate market.  By keeping in touch with local property owners, Mary was able to lease a beautiful, 1,000-square-foot location in a busy part of downtown Aiken.  While the monthly rent payment is higher, so too is Mary’s sales volume.  Jewelry sales, once only a small fraction of her business, are now roughly equal to her bead sales.  In addition, the more visible location enabled Mary to cut her advertising expenses by 75 percent.

Mary now has two part-time employees to assist customers, giving her more time to craft jewelry.  “This is the first year that I didn’t go to any craft shows,” she says.  “I didn’t have to.  My store business is now very stable instead of very spotty.”

Mary gives a lot of credit to her SCORE counselors.  “SCORE is great because they’ve been there and done that,” she says.  “The guidance I received from SCORE is the reason why I’m in business here.”

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Company Facts
SMALL BIZ STAT SHEET
Company: M.B. Jewelry & Beads
Location: Aiken, SC
Formed: March 2003
Employees: 2 part-time
Phone: 803/502-0200
Website: www.mbjewelryandbeads.com
Business Type: Woman-owned sole proprietorship
Best Advice to Someone Starting Out: “Have a passion for the business you’re going to operate, and tie into people with the knowledge base for things that you don’t have.”