What You Should Know about VoIP

While VoIP systems are an excellent choice for most companies, it’s important to be aware of the drawbacks to using this type of system. If you’re currently choosing between VoIP and a traditional phone system, here are a few things you might want to consider.

Confused WomanMost business owners know that a Voice over Internet Protocol system can save your business a considerable amount of money on phone bills, increase productivity and make communication easier. While VoIP systems are an excellent choice for most companies, it’s important to be aware of the drawbacks to using this type of system. If you’re currently choosing between VoIP and a traditional phone system, here are a few things you might want to consider:

Power Outages
VoIP phone systems require electricity to make calls. If your office has an unsteady or interrupted power supply, your phone system “uptime” might be compromised. Most vendors will assess power needs before installing a system, in order to minimize service interruptions. You can also install a backup landline in case of emergencies. Since power outages are often associated with emergency situations, many worry about the inability of VoIP to provide tracking information to emergency service providers when a 911 call is made. Most vendors now offer E911 services in addition to backup power plans or backup landlines to ensure you’ll always have a working phone in case of emergencies.

Packet Loss
Packet loss can occur when your internet connection isn’t fast enough to handle the additional traffic created by phone calls. Packet loss can result in dropped calls, a “static” sound during calls or a “broken up” sound on the other end of the line. You can avoid packet loss by upgrading your internet connection, purchasing additional routers or making other changes before the system is installed. Most vendors are able to run tests on your existing connection and make recommendations that will minimize packet loss.

Security Concerns
Many users that switch to VoIP are concerned about security or call eavesdropping. It’s true that VoIP phone calls are easier to “hack” than calls made using a landline. Ask vendors about security features that will prevent such breaches, especially if you will be relaying sensitive information over the phone, such as financial account numbers, personal data or medical information.

Have a question about VoIP? Connect with a SCORE mentor online or in your community today!

About the Author

Resource Nation is your source for small business success, providing how-to purchasing guides, tips for selecting business service providers and a free quote comparison service that allows business owners and entrepreneurs to compare price and service offerings in over 100 categories. From business VoIP systems to VoIP phone service plans, you’ll find the information you need to get the best deal for your business.

Resource Nation is your source for small business success providing how-to purchasing guides from VoIP services to phone systems. Resource Nation also helps businesses select and choose vendors in over 100 categories.