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Persistent Listening: The Key to Exceptional Customer Experiences Persistent listening is a frequently neglected skill, both in business relationships and personal ones, but it’s crucial for mutual understanding and success. From a business standpoint, persistent listening is empathetically listening to consumers in order to learn about them, understand... View
The Right Way to Reject a Job Candidate Most small businesses today know about the importance of online reputation and the power of social media to help or hurt that reputation. Dozens of websites and rating services, from the majors such as Yelp, Twitter and Facebook to those serving specific business sectors such as travel, are open... View
Summertime Fun is Good for Business Steve Strauss, founder of www.theselfemployed.com, gives tip for injecting some fun into your small business this summer. View
Getting Help for Your Business Steve Strauss, founder of www.theselfemployed.com, gives option for bringing in additional resources for your small business. View
HOW TO: 4 Simple Ideas for a More Productive Company When I was in college, I spent one summer interning at a very successful insurance and financial planning brokerage. After getting a tour of the company, which spanned two entire floors in Midtown, I met the general agent (essentially the CEO and owner of the firm). I said to him, “Wow. You... View
Staying Afloat in the Sea of Employment Regulations Managing a business - and keeping track of numerous employment laws - is a major challenge in today's sea of regulations. According to the report, "Small Business Problems & Priorities", compiled by the National Federation of Independent Businesses Research Foundation., the... View
Small Business Owner Success Infographic Learn the tools and resources successful entrepreneurs found most helpful for their small businesses. View
6 Ways to Use Social Media for Customer Service Customers – and, yes, that means YOUR customers, too – are spending more time on social media and mobile devices than ever before. As a result, small business owners are increasingly using social media as a way to not just communicate with customers, but to provide various forms of... View
Business Planning Strategies for Entrepreneurs The SCORE Small Business Success Podcast features interviews with the best and brightest in the world of small business, covering topics such as business plans, financing, marketing, human resources, SEO, social media and more. Listen to this podcast to hear SCORE mentor Hal Shelton share his... View
Importing Goods From Other Countries The most important issue to determine is what, how and how many you want. For example, I get clients who say, “I want to import apparel”, which is about as useful as I want to go out to dinner. The more information you have, the easier it is to develop relationships, find suppliers,... View