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60 Second Guides: Managing Upset Customers Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep your customers happy. Surveys, focus groups and... View
Attracting Top Talent In today’s competitive talent marketplace, you need to think about attracting new employees to your business the same way you think about attracting new customers. View
Assembling a Business Continuity Planning Team Disasters will strike your organization—it’s only a question of time and severity. You want your organization to survive the impact of a disaster and continue serving customers in a reliable, efficient manner. Business continuity planning (BCP) strives to reduce the possibility that... View
60-Second Guide to Managing Upset Customers In just 60-seconds, you’ll learn how to manage upset customers and turn them into long-term, satisfied customers. View
Improving Your Customer Experience SCORE ExpertAnswers Pam Danziger, a retail consultant/author/speaker and the author of Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience shares exclusive tips to improve the customer experience. View
Leadership and Communication Tips SCORE ExpertAnswers Barry Moltz has applied his decades of entrepreneurial experience to help businesses of all sizes get “unstuck” and growing again. His books include “Bounce! Failure, Resiliency and the Confidence to Achieve Your Next Great Success,” and “BAM!... View
What Really Motivates You (And Your Employees) Dan Pink, bestselling author of Drive and A Whole New Miind, provides expert insight on motivating yourself and your employees. View
La guía de 60 segundos para establecer un excelente servicio al cliente De vez en cuando da gusto sentarse a observar como has estado manejando tu negocio. ¿Sigue el software de contabilidad siendo el mejor para el negocio? ¿Está el sistema telefónico supliendo tus necesidades? Y lo más importante, ¿estás concentr... View
La guía de 60 segundos para manejar clientes molestos  Tener respeto por tus clientes te garantizará su fe y fidelidad tanto a ti como a tu negocio. Los estudios demuestran que es nueve veces más difícil atraer a un cliente nuevo que mantener a uno existente, así que es crítico mantener felices a tus clientes.... View
La guía de 60 segundos para capacitar a tu empleado número 1 ó 50 Los buenos empleados son difíciles de encontrar y tu trabajo como dueño de una pequeña empresa no termina al cerrar una oferta de empleo. Cada persona, sin importar el nivel de experiencia que tenga, pasa por una transición de recién empleado a miembro... View