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La guía de 60 segundos para establecer un excelente servicio al cliente De vez en cuando da gusto sentarse a observar como has estado manejando tu negocio. ¿Sigue el software de contabilidad siendo el mejor para el negocio? ¿Está el sistema telefónico supliendo tus necesidades? Y lo más importante, ¿estás concentr... View
Small Business Employment and Hiring Infographic Job growth has been gaining in the private sector for 39 consecutive months. How is that growth is happening? SCORE and Zipcar have put together this infographic to explain exactly how employment and hiring have grown after the recession. Learn how and why businesses are... View
Persistent Listening: The Key to Exceptional Customer Experiences Persistent listening is a frequently neglected skill, both in business relationships and personal ones, but it’s crucial for mutual understanding and success. From a business standpoint, persistent listening is empathetically listening to consumers in order to learn about them, understand... View
The Right Way to Reject a Job Candidate Most small businesses today know about the importance of online reputation and the power of social media to help or hurt that reputation. Dozens of websites and rating services, from the majors such as Yelp, Twitter and Facebook to those serving specific business sectors such as travel, are open... View