Published October 23, 2011
Eric Thompson and George Gremse recently participated in SCORE's 2011 National Leadership Conference. The meeting is held to bring the organization's leaders together from across the country to celebrate successes, review future plans, and share best practices.
While there Eric arranged for a tour of Zappos headquarters. Through its focus on customer service and employee participation and development Zappos recently celebrated selling $12 million worth of shoes on-line in a single day!