From Tired to Inspired: Why Customers Come Back

Summary

Wondering how to gain loyal customers and stay ahead of the competition? New York Times best-selling author, Jim Champy, shares what you need to do to make customers passionate about your business. Sign-up for the webinar today, listen anytime.

You will learn how to:

  • Engage a new generation of customers who value transparency and authenticity above all.
  • Reinvigorate a company in the face of brutally tough competition.
  • Go beyond mere marketing campaigns to lead crusades that customers will want to join.

About the speaker: Jim Champy
Jim Champy, Chairman of Perot Systems' consulting practice, is recognized throughout the world for his work on leadership and management issues and on organizational change and business reengineering. His first book, Reengineering the Corporation, sold more than 3 million copies and spent more than a year on The New York Times best seller list. He is also the author of the best sellers Reengineering Management, The Arc of Ambition, Fast Forward and Outsmart!.

At Perot Systems, Champy provides strategic guidance to the company's team of business and management consultants and plays a pivotal role in furthering the firm's goal to create an approach to services design and delivery unlike any in the industry. He consults extensively with senior executives of multinational companies seeking to improve business performance. His approach centers on helping leaders achieve business results through four distinct, yet overlapping areas—business strategy, management and operations, organizational development and change, and information technology.