Transportation and Warehousing

Gary G. Deeken

Gary G. Deeken

Current City: St. Louis, MO
Chapter: St. Louis SCORE

Over 30 years of experience in Sales, Sales Management, Dealership / Distributorship Management, Sales to governmental organizations, Financial Management, and Corporate M & A. Experience also includes Transportation Equipment Operation, Sales, Service, and Repair.

Former President/CEO and Owner of a Large Multi-State Equipment Dealership

Former President/CEO and Owner of a Shuttle Bus and Motorcoach Transportation Company

Resume

Education

Graduated from The University of Missouri - St. Louis in 1977, with a BS in Business Administration/Finance

Ron Elliard

Ron Elliard

Current City: Meredith, NH

Ron Elliard is driven by a passion for people--motivating them to reach for the highest standards of success. As the founder and CEO of Evermore Consulting Services, Ron trains business executives and management professionals to be the best they can be, inspiring them to strive to get to the top...and stay there. His innovative, no-nonsense approach is based on applying what he has observed in his seventeen-plus years as a business leader, motivational speaker and trainer. Ron reveals the common business habits of the top 20% of performers in upper quartile organizations, and insures his clients stay committed to their goals.

Ron Elliard has worked extensively with business and healthcare facilities throughout the Northeast and Mid-Atlantics states, and has a rich mix of business development, operations and strategic planning for 1 million to 50 million-dollar organizations. Ron's diversity of experienced from start-up to work out, turnaround and rapid growth, has helped him in resolving long-standing problems and creating solutions that improve operational efficiency and profitability. By utilizing expert analysis and insights to promulgate lean approaches and team empowerment Ron has helped help 100's of companies to drive organizational improvements and instills best practices. With dynamic leadership and business acumen Ron brings about dramatic change to organizations which produce extraordinary results. Ron worked for companies like American Management Services and Arthur Andersen before starting ECS in 2000. Ron currently consults, holds webinars, coaches, writes, and does speaking engagements. Ron also Chairs the (BLR) Business Leaders Roundtable which is a peer advisory group that helps end the isolation of being the top executive, allows for peer-to-peer feedback when tackling common business issues and helps top executives hold themselves and each other accountable.

Specialties:

  • Practice Management & Development

  • Process Improvement

  • Turnaround or Rapid Growth

  • Strategic Planning

  • Family Business

  • Succession Planning

 

 

 

Resume

Education

 

Ron attended the University of San Francisco in California, for his undergrad in business administration while in the military (USMC). Ron has always been entrepreneurial by nature and had several business of his own before starting his consulting career. While running his own security company with 60 plus employees Ron went to school at night at New Hampshire College to attain his MBA. In 1992 he sold the Security Company and went full time into consulting, first with Authur Andersen, then American Management Services.  In 1995 Ron opened a 10 man consulting firm, North Star Small Business Strategies Inc. which grew rapidly and specialized in all types of industries from start up to 50 Million in revenue. After Five years it was time to slim down and concentrate the practice to a more specialized and hands on service for his clientele. In 2000 Ron revamped his practice to more align with his passion thus ECS was born.

Ron and his wife of 25 years Mary collaborate often in support of those who cannot help themselves and spend a fair amount of time traveling in that pursuit. A recent trip took them to Peru where they hiked Machu Picchu and then spent time at the local orphanage where they still send support to children today.  Ron has two adult children, recent college grads and two dogs…Skye and Koda.

 

George Christopher Dickson

George Christopher Dickson

Current City: Mooresville, NC
Chapter: Charlotte SCORE

Resume

Richard Gallagher

Richard Gallagher

Current City: Carlsbad, CA

Sales, Marketing, General Management in International Shipping Industry including temperature controlled or " refrigerated" commodity segments.

Also possess Calif DRE Sales License for Real Estate.

Have sold and leased residential property .

Resume

Education

<p>
BS Business Admin Temple University Phila, Pa.</p>

<p>
MBA Pepperdine University Los Angeles, Ca.</p>

<p>
 </p>

Michael Shank

Michael Shank

Current City: Columbia, MO

Expertise gained from training and experience in sales, sales management, business growth, product and market strategy, international sales and distribution, contract negotiation, and general management.  The majority, but not all experience has been related to small business firms.  

 

One of my favorite sayings is: “Begin with the end in mind.”  This can mean several things in different circumstances, but the most prevalent is to ask oneself, ‘what am I trying to achieve?’, or ‘what is this supposed to look like when I get to the end?’.  It can apply to a multitude of disciplines, be it mechanical, business structure and organization, market or product development, technology, contract arrangements, and internal processes.  

 

Funding, either to start a business or to permit it to seize opportunities for growth or other opportunities can be a huge challenge. It is often the seemingly impossible hurdle. 

 

And, take heart; almost all businesses are looking for funding over the life of the firm.  Even successful ones have the same challenges.  Expansion is fundamentally no different that starting a business, so as a business owner it is best to learn this and be good at it as quickly as possible. 

 

Experience has taught me that regardless of the source of funding, there are three required questions that one should carefully and fully explain:

 

-How much money do you need?

-How are you going to use it?

-How do you intend to pay it back? 

 

My experience is that if the business plan explains these three steps fully, with evidence to support the strategies and the assumptions behind them, then the money can be found somewhere and the other structural issues of financing usually can be worked out.   But, deficiencies in any of these leaves glaring holes which will cause hesitation on the part of the lender or equity contributor.  

 

My bias is in free markets and to focus on buyer and seller motivations in attempting to make deals or in strategizing to offer product to the markets.  This same ‘market based thinking’  or alignment, to my way of thinking applies to all types of business interactions, and relationships, both internal and external.  

 

Experience shows that fear and greed can be found around every corner as motivators of the human interacting to benefit oneself and should not be taken lightly.   Find the fear, or find the greed and you can probably predict a buyer’s or seller’s (or employee’s or supervisor’s, or banker’s, or pick your discipline) underlying motivation. 

 

People act more from fear of making the wrong decision than trying to optimize to make the right decision.  This is one of the greatest deterrents to change, and also a huge barrier to accepting a new and improved mousetrap (which you may be offering).  

 

If you are interested in how I arrived at some of these beliefs (and there are many more for given situations), feel free to further read the details below.  Regardless, my approach in any circumstance is to try and boil it down into workable pieces and parts, and then apply business and economic fundamentals to those pieces.

 

 

Upon graduating with degrees in business and marketing, I joined the Peace Corps.  After spending 2-1/2 years in El Salvador working with small scale vegetable farmers and small scale fishing operations, specializing in public markets, I obtained a Masters Degree in Resource Economics.  This is micro-economics or theory of the firm applied to the development of natural resources, both renewable and non-renewable. 

 

This allowed me to return back to El Salvador with a position with the Inter-American Development Bank to work on an artisan fisheries technological transfer project, assisting fishing cooperatives in obtaining technology and breaking the market restrictions previously held on them.  We were successfully achieving our goals until a small thing called a civil war made it just a tad difficult and we had to leave. 

 

After finishing that contract, and upon returning to the USA, I worked approximately 15 years for small steel and concrete fabrication firm making floating dock structures for the marina market.  When I joined it was a local regional firm, and during my tenure and grew in my impact of progressing through sales, product development and management we grew into a national firm, expanding from 20 to over 100 employees.  

 

I took a short term position working for my State Department of Economic Development, specializing in assisting minority and women owned businesses.  It was there I learned the difficulties and trials of start-ups; the challenges of obtaining financing, and building a business.  There is no ‘magic pill’ or panacea of government hand-outs, as much as those folks selling those books on TV want you to believe there is money out there just for the asking.  This period required me to develop some skills to help people help themselves.

 

After that experience, seeking a return to some type of international involvement, I began in the concrete industry, specifically pre-cast concrete and worked with a firm specializing in selling European equipment into the Americas, with a specific responsibility to develop a market in Latin America. We were successful over a 15 year time period, where we grew from representing 2 European companies from two countries to 9 lines of equipment from 6 countries.  I successfully placed equipment from Chile to Mexico, along with a few in the Caribbean.  Simultaneously I worked the entire USA and Canada.  Thus, I have a vast array of experience of coordinating a foreign buyer with a foreign manufacturer; one might call it melding three cultures in one transaction, as the sale went through our USA company. 

 

There is more, but at this point, if this doesn’t seem interesting, nothing more will. I do promise, however, to offer you things to think about, and resources to pursue, even if you as a business aren’t sure as to how they fit for you. 

 

Nothing ventured, nothing gained. 

 

Onward and Upward.

Michael

Resume

Education

MS-University of Rhode Island

BS-Missouri State University

Gaby Peden

Gaby Peden

Current City: Naples, FL
Chapter: SCORE Naples

Gaby operated and sold 3 successful businesses in 3 different industries – Day Care, Retail and Wholesale.  Each of the ventures proofed to be challenging and brought along rewards and growth in her professional  life. 

WHOLESALE/MANUFACTURING: In 2010 her latest company was awarded  ‘Vendor of the Year’  by Paradies Airport Shops – one of the largest operators of airport retail stores.

RETAIL:  Her retail store in Naples FL consistently grossed the highest per square foot sales next to the restaurant operators in the shopping center. 

DAY CARE: When opening the 2nd location for the day care operation in Denver Colorado the word had spread about the innovative and fun school and Happy Day Learning Center II was filled to capacity within 3 months of opening its doors.

Her business philosophy is quite simple – WHO IS THE BOSS? – stressing customer/team member satisfaction as the corner stone of her professional success.

Skill Highlights

Business operations                                                           Customer relationship building
Text Box:   Project management                                                          Leadership/communication
Text Box:   Text Box:   Product development                                                         Employee relations

                                                  

 

Resume

Education

Educated in Europe: 2 year college degree;

continuing education throughout my career:

Employee relationship building
      How to interview and hire the best candidate

Social media for business
     Social media for business 

 

Maurice Pinto

Maurice Pinto

Current City: Coral Gables, FL
Chapter: Miami Dade

Maurice Pinto

Director, Global Operations at World Fuel Services (Fortune 100)

Ph: 305-791-6781, email: mpintomail@gmail.com, linkedin: www.linkedin.com/in/mauricepinto

 

Summary

EXPERTISE: 
ŸDevelopment and alignment of technology/processes/people in support of multinational operations and M&A integration.
ŸApplication of technology and innovation to decrease operational costs, and sustain rapid growth.
ŸIntegration of IT and business strategy.

KEY COMPETITIVE SKILLS: 
ŸStrong Technology Background: MIT Training. 10+ years in Technology operations. Computer Science Degree.
ŸStrong Business Background: 10+ years in Global/Fortune500. MBA Degree. Continuous executive training.
ŸStrong hands-on Supply Chain Background: 5 years implementing logistics technology for FedEx. 10 years directly supporting operations for fuel supply chain.
ŸExcellent leadership skills: 10+ years managing people. Continuous leadership training.
ŸInternational Exposure: 10+ years in Latin America ops. 100% Bilingual: English/Spanish. Training in Spain. Implemented multiple projects in Latin America, Europe, Asia.

Experience

 

Director, Global Operations

World Fuel Services, Inc. (Fortune 100)

December 2010 – Present (3 years 1 month)

SUMMARY: 
ŸIn charge of operational strategy and direction.
ŸIn charge of designing, implementing, and managing the mid/back-office operations of multiple businesses within the fuel distribution industry, including: 
•Crude Oil Marketing & Distribution
•Inventory, Trading & Derivatives
•Transportation & Distribution (including truck, rail and pipeline deliveries)
•Refined Fuel Wholesale 

ACCOMPLISHMENTS:
ŸDeveloped the operational strategy for the division, focusing on (1) A business model to produce direct value to customers, (2) Competitive Capabilities/Strengths/Differentiation, (3) Portfolio of products and services. Resulting in direct ops. alignment to customer needs.
ŸParticipated in numerous M&A integrations, responsible for integrating systems, process & people. Resulting in enormous growth, propelling the company to Fortune100 status.
ŸDesigned, implemented & managed the daily operations of a wholesale fuel business unit with 2012 avg. revenue of $60MM/month & moving 20MM USG/month.
ŸDesigned, implemented and managed the daily operations of a business model for refined fuel distribution& inventory through US pipeline, generating over $3MM per month in additional revenue (10% revenue increase) within four months. Also, in charge of daily P&L reporting for company’s inventory physical & paper trading position, through first year of operation.
ŸDesigned, implemented and managed the daily operations of a joint venture between World Fuel Services and Dakota Plains for crude oil distribution through US/Canada rail. Volume = 30K Bbl/day generating over $80MM per month in additional revenue. 

METHODS & TOOLS:
ŸLEAN practices to design SOPs, & constantly measure/improve processes, to eliminate defects & waste in transportation, inventory and over-processing.
ŸDEMAND MGMT techniques to forecast number of railcars needed vs. crude volume demand.
ŸETL (Extract/Transform/Load) using VB and Python development to integrate disparate systems.

 

Sr. Manager, Operations

World Fuel Services

January 2009 – December 2010 (2 years)Miami/Fort Lauderdale Area

ACCOMPLISHMENTS:
ŸManaged the day-to-day supply, sales, distribution and back-office operations of a 20Million gallon/month fuel services organization across multiple sites in the US. Also provided supporting ops. role in UK and Brazil. 
ŸDeveloped key customer metrics and managed operations through continuous process improvement, reducing errors from 6% to less than 1% within 11 months.
ŸLed the ops. team to operational excellence, resulting in 2009 award for best performing team in the company.
ŸManaged portion of $30M company-wide Oracle ERP project for emerging division of company in US, UK, Brazil, resulting in industry-specific, state-of-the-art systems for quoting, pricing, billing and inventory.
ŸProvide operational support for the following functional areas:
•BILLING & TREASURY (SHARED SERVICES)
•CONTRACT MGMT.
•CUSTOMER SERVICE & SALES SUPPORT
•DEMAND MGMT. & FORECASTING
•LOGISTICS/TRANSPORTATION
•SUPPLY & INVENTORY PHYS.OPS.
•PROCESS IMPROVEMENT
•RISK MGMT.
•INFORMATION TECHNOLOGY

Manager, Operations

World Fuel Services

April 2004 – January 2009 (4 years 10 months)

Regional Operations Manager - Latin America

Aristocrat Technologies, Inc.

2002 – 2004 (2 years)

Client Services Mgmt. for Gaming Software/Hardware Manufacturer
Ÿ Responsible for developing operational infrastructure and procedures for entry into Latin America market.
Ÿ Responsible for logistics/distribution of assembly parts and manufactured products throughout Latin America.
Ÿ Managed $12M Joint Venture between Aristocrat Technologies Inc. and Unidelca to assemble, sell, and distribute gaming machines locally in Latin America. 
Ÿ Involved in QA , defining/meeting metrics for operational standards, and process improvement. 
Ÿ Involved in proposing budgets and meeting financial forecasts for different regional projects

 

Project Manager

TracFone Wireless, Inc.

2001 – 2002 (1 year)

Manage software development projects to implement CRM strategy for a telecommunications firm.
Ÿ Led implementation of Credit Card applications on web/IVR/call center, resulting on 20% direct sales increase.
Ÿ Led implementation of fraud control systems, resulting on 50% reduction of Credit Card charge-back costs.
Ÿ Led customization of call center tools, to reduce number of calls per transaction and minimize costs.
Ÿ Led the plan/design/development/deployment/QA/Training of technology projects according to PMI.
Ÿ Analyzed requirements, determined cost/benefit/ROI, proposed resources & technologies, proposed budgets.
Ÿ Write RFPs, analyze proposals/SOWs, manage external contractors, consultants, and internal work teams.
Ÿ Managed projects/contracts with outside vendors & internal resources according to scope/budget/schedule.

Director, Project Management Office

SportsLine.com (currently CBSSports.com)

July 2000 – March 2001 (9 months)Miami/Fort Lauderdale Area

In charge of building a corporate Project Management Office to support the e-commerce development of CBS Sports affiliates, such as March Madness, PGA Tour, NHL, NFL and others.

CTO / VP of Technology

Todosport Network (currently Umbro.com)

March 2000 – August 2000 (6 months)Miami/Fort Lauderdale Area

In charge of building the technology platform for a "dot-com" sports apparel e-commerce start-up.
ŸPresented strategy and technology plans to investors and company officers.
ŸWorked with software vendors to build and upgrade web portals for sports teams in Latin America.
ŸParticipated in sell-off of company assets, including a Brazilian soccer web portal to Umbro.com.

Sr. Technology Advisor - Latin America Division

FedEx

1995 – 2000 (5 years)

: Internal IT consulting and project mgmt. services for the Latin America Division.
Ÿ Led ISO9000 initiatives and process improvement for FedEx business units in Latin America.
Ÿ Managed 1.5M project to deploy Y2K fix. Deployment to 21 countries in Latin America & Caribbean.
Ÿ Led implementation of an Intranet for Latin America, resulting in lower communication costs.
Ÿ Participated in building of a data mart in order to supply information to regional offices in Latin America.

 

Consultant

Unisys Corp.

1991 – 1994 (3 years)

IT consultant for US Coast Guard operations, Southeastern US/Caribbean/Latin America.
Ÿ Acted as liaison between Unisys & USCG including technology assistance for USCG ports in the Caribbean.
Ÿ Developed recommendations for improving USCG technology, generating demand for Unisys products.

 

Volunteer Experience & Causes

 

Speaker - Operational Efficiency in Energy Trading Conference

Marcus Evans

June 2013Science and Technology

Invited speaker to Operational Efficiency in Energy Trading Conference in Houston, TX. Spoke to an audience of about 100 professionals in the industry.

Speaker - Sales & Operations Innovation Summit

IE. - Innovation Enterprise

February 2013Science and Technology

Invited speaker to Sales & Operations Innovation Summit in Las Vegas, NV. Spoke to an audience of about 100 executives in the industry.

Speaker - Inventory & Supply Chain Summit

IE. - Innovation Enterprise

November 2012Science and Technology

Invited speaker to Inventory & Supply Chain Summit in Austin, TX. Spoke to an audience of about 100 executives in the industry.

President, Miami Chapter

National Society of Hispanic MBAs - Denver

January 2000 – December 2000 (1 year)Education

Elected President, responsible for leadership, direction, and fundraising for the 300 member-plus Miami Chapter of the National Society of Hispanic MBAs (NSHMBA) during a one year tenure.
Top of FormBottom of Form

Recommendations

Resume

Education

<p> <strong>Education</strong></p> <p>  </p> <p> <a href="http://www.linkedin.com/college/?eduSchool=Massachusetts+Institute+of+Technology&trk=prof-edu-school-name" title="Find other members who attended Massachusetts Institute of Technology"><strong>Massachusetts Institute of Technology</strong></a></p> <p> Executive Education Certificate, <a href="http://www.linkedin.com/search?search=&keywords=Developing+and+Managing+a+Successful+Technology+and+Product+Strategy&sortCriteria=R&keepFacets=true&trk=prof-edu-field_of_study" title="Find users with this keyword">Developing and Managing a Successful Technology and Product Strategy</a></p> <p> 2001 – 2001</p> <p> A great idea does not guarantee great profits. If a company's R&D dollars are going to pay off in profitable products and technologies, it needs a strategy that not only makes markets, but also beats the competition. This program presented a depth of challenges that extend from R&D to manufacturing, engineering, project management, and new ventures, and provided an innovative and powerful approach to developing technologies and products that people want to buy. The program material also explored ways to link those technologies and products with a company's business strategy.</p> <p> <a href="http://www.linkedin.com/edu/school?id=18106&trk=prof-edu-school-name" title="More details for this school"><strong>Nova Southeastern University</strong></a></p> <p> M.B.A., <a href="http://www.linkedin.com/search?search=&keywords=Finance&sortCriteria=R&keepFacets=true&trk=prof-edu-field_of_study" title="Find users with this keyword">Finance</a></p> <p> 1991 – 1993</p> <p> <a href="http://www.linkedin.com/edu/school?id=18093&trk=prof-edu-school-name" title="More details for this school"><strong>Florida International University</strong></a></p> <p> B.S., <a href="http://www.linkedin.com/search?search=&keywords=Computer+Science&sortCriteria=R&keepFacets=true&trk=prof-edu-field_of_study" title="Find users with this keyword">Computer Science</a></p> <p> 1988 – 1990</p>

Ask SCORE
          Our veterinary practice began doing online marketing, including social media, about six
months ago. We believe it’s having a positive impact, but would like to know how we can
accurately measure its effectiveness.  

About the Author

       This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly
70 current and former business executives available to provide free, confidential, one-on-one
business mentoring and training workshops for area businesses. Call 603-666-7561 or visit
merrimackvalley.score.org for information on mentoring, upcoming workshops and volunteer

John Robert Knecht

John Robert Knecht

Current City: Rochester, MN

General:

All Business phases MMM&O---Money, Marketing, Management, and Operations. Was the CEO of a 153 employee multi level Building Material supply business which included the following: Home Building, Remodeling, General Contracting, Land Development, non-profit Development,  Modular Home manufacturing, Component Home parts manufacturer, truss manufacturer,Cash and Carry Building Supply business,  Real Estate company, Board member Black Hills Power & Light, Mobile home court developer, Real Estate Appraisal, numerous American Management Association short courses.

Political involvement: Lobbyist, RC City Council,  Governors Advisory Board for Mental Illness, Formed the RC Alliance for the Mentally Ill, Served on the SD Alliance for the Mentally Ill Board, Hospital Psychiatric Center advisory board, County commitment Board, Journey Museum Marketing Board, Elder and Trustee First Presbyterian Church, Junior Chamber, Chamber of Commerce, SCORE Chairman, Board member National Retail Lumber Dealers Assn., Board member National Home Builders Assn., Boy Scouts Cub Pack Master and Scout master, RC Economic Development Board, Board member West Hills Village 220 unit retirement facility, SBA Small Business Advisory Council, Elks Lodge, Chair of the RC Planning Commission, Board member of Northwestern Lumber Dealers Assn., Board member Pennington Drainage Commission, and a member of the Naja Temple Shrine.

Resume

Education

BS in Architectural Engineering, Life Insurance license,, Real Estate Appraisals, Real Estate License, Construction Management course. AMA courses: Marketing, Sensitivity 'training, Financial Management, Management of Managers, Management by Objective course, and Sales Management..

Richard Robinson

Richard Robinson

Current City: Patasala, OH

29 years in sales and operational management for a national industrial distribution company. Started an online retail business, grew to $ 100K+ . Sold and shipped worldwide.

Resume

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