After coming out of retirement to purchase Service West about 10 years ago, Sandra, now 65, quickly realized that the delivery industry was more than just picking up, dropping off and driving trucks—all of which she knew how to do. The company’s annual revenue dropped, increased, then dropped again, and Sandra was basically stumped on what to do next. “My biggest mistake was to think I knew what I was doing,” she says.
The economy has certainly taken its toll on Sandra and Service West, but with her crucial blend of energy, business knowledge and dependable employees, they are forging ahead. In fact, Sandra stresses the motivation to provide her loyal employees with an environment where they can continue to be productive and in which she can keep rewarding their loyalty are two of the things that keep her going, day in and day out.
Sandra still works 12-hour days, and hopes to soon take her business to the point where she can either pass it on to her family or sell it. She also still meets with two members of SCORE at least twice a year, and acknowledges with gratitude their guidance and encouragement.