Retail and Wholesale Trade

Michael Mueller

Michael Mueller

Current City: Fox Point, WI

1.  SCORE volunteer.  2013 to present

2.  Mueller Auto Co., Inc.  Owner.  Franchised dealer.  Responsible for all facets of this small, family-owned, rural dealership.  U-Haul franchise holder. Sold business.  1989-2013.

3.  First Wisconsin/Firstar Bank.  Vice President.  Completed nine assignments in eleven years, including management of a large retail branch and several commercial lending divisions.  1977-1988.

4.  U.S. Senator Lloyd Bentsen (TX).  Aide.  1973-1976.

I think I can be of most help in advising clients on

  • Overall management of a small business;
  • Matters that a larger company would discuss with its board of directors;
  • Franchise relations;
  • Choosing and maintaining suppliers;
  • U-Haul operations

I am a member of the SE Wisconsin chapter of SCORE.  I am very impressed with the quality of my co-mentors and the training provided in the courses we sponsor.  I would encourage anyone running a business to take advantage of these resources.  The price is certainly right.

Resume

Education

Yale. M.A.

Princeton. A.B.

Marquette University. College of Journalism.

Andrea Tannenbaum

image of Andrea Tannenbaum

Andrea Tannenbaum

Current City: Bloomfield, CT

Expert in ecommerce and niche marketing. Very knowledgeable in small office operations, streamlining processes and systems.

Over my career, I built and managed several small businesses, the most recent being a 16 year old dot.com ecommerce business. In addition to managing website redesigns, I also created catalogs, pursued product development and established branded extensions. I understand shipping, warehousing, budgeting, marketing, customer service and more.

Earlier businesses included a consulting business and a pottery studio. I also spent over a decade within the larger corporate world learning about management, process and team building.

My strengths are in discovery of opportunities, business strategy and process organization.

Resume

Education

Graduated from New York University, with a BS in Education.

Attended many management, facilitation and creative thinking workshops. 

 Ask SCORE

       I own a software development company. While I wouldn’t consider myself disorganized,
at the end of most days I can’t help feeling I haven’t accomplished what I set out to do that day.
What can I do to better manage my time?

About the Author

       This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly
70 current and former business executives available to provide free, confidential, one-on-one
business mentoring and training workshops for area businesses. Call 603-666-7561 or visit
merrimackvalley.score.org for information on mentoring, upcoming workshops and volunteer
opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S.
Small Business Administration.

Stephen Engelhardt

Stephen Engelhardt

Current City: Sun Lakes, AZ

I am a expert is sales and marketing, especially for high tech products. I also have heavy management, HR and hiring and training skills. My primary career focus was the sale of computers, software other high tech products to a wide range of businesses, especially the financial industry. I worked my way up to the Vice President level by proving that I could develop staff and produce exceptional levels of performance.

I believe my success with customers was due to two primary elements: showing the customer how my product would affect his profit and effective, timely follow-up.

My expertise is in sales, trade shows,, marketing, selection and training of sales personnel, prospecting, pricing. compensation plans, sales expense control, proposal writing and government bidding. I also also quite experienced in a variety of effective forecasting methods.

I heavy industry experience in banking, security, postal, unemployment tax cost control, government, retail, manufacturing,non-profit, etc.

Resume

Education

<p> Master of Business Administration, University of Phoenix Bachelor of Business Administration, University of Texas, Arlington Various Formal Corporate Training Programs such as: Sales Sales Management Computer Programming EEOC and HIPPA</p>

Jurgen Link

Jurgen Link

Current City: Westport, CT

Expert in Start up businesses and very knowledgeable in logistics and distribution. After graduation from University of Munich in 1986 and completing the HUBO BOSS AG executive training program in Germany, moved to New York in 1988 to help found HUGO BOSS USA. Lead development of Administration, Logistics, Distribution and Finance Departments, before assuming position of SVP Sales and Marketing. Left HUGO BOSS in 1994 to start NETFOCUS, an Internet Services Provider. In 1996 founded SpecialTeas, Inc. a Tea Import, Wholesale and Ecommerce company. In 2005 merged with leading (28 stores) US tea retailer TEAVANA Corp. to form TEAVANA Holdings. As President of SpecialTeas and SVP of Logistics and Distribution of TEAVANA Corp. lead Sourcing, Logistics, Store Distribution and e-Commerce Fulfillment. Acted as Board Member of TEAVANA. Involved in TEAVANA IPO and subsequent acquisition by STARBUCK.

Resume

Education

MBA Ludwig Maximilian University of Munich, Germany

       I’ve been approached by a lead generation service. Do they really work, and if not, what other means of generating leads can you suggest?

About the Author

       This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 70 current and former business executives available to provide free, confidential, one-on-one business mentoring and training workshops for area businesses. Call 603-666-7561 or visit merrimackvalley.score.org for information on mentoring, upcoming workshops and volunteer opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. Small Business Administration.

       Have a question you’d like answered in this column? E-mail it to info@score-manchester.org, with “Ask SCORE” in the subject line.

Randall Ferrian

Randall Ferrian

Current City: Plymouth, MN

My professional background has included many years of corporate experience in the area of facilities management within the utility and healthcare industries. I've also created a company in the business brokerage arena (buying and selling main street businesses for clients). Within our family, my wife and I have started and operated several small to medium sized businesses (one child care center, two craft stores and a new current venture). I have a passion for small businesses and the brave souls who take the "entrepreneurship leap."

Resume

Education

I have a bachelor's degree in business administration and several industry certifications. I have many years of experience in the areas of (1) small business start-ups, (2) small business financial management, (3) small business strategic growth, and (4) small business marketing.

Craig Ward

Craig Ward

Current City: Chapel Hill, NC

Resume

       I started my refrigeration repair business six months ago and am now at the point of 
needing to interview candidates for my first employee. I’ve never done this before. What tips can 
you offer?

About the Author

       This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 70 current and former business executives available to provide free, confidential, one-on-one business mentoring and training workshops for area businesses. Call 603-666-7561 or visit merrimackvalley.score.org for information on mentoring, upcoming workshops and volunteer opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. Small Business Administration.
       Have a question you’d like answered in this column? E-mail it to info@score-manchester.org, with “Ask SCORE” in the subject line.

This is a simple three page outline of what should go into a Business Plan.  There are many templates on the internet, plus, when you use  PC software, like Business Plan PRO, the software contains tutorials, examples and Help resources.  This is an outline used in a Business Planning Center to get SCORE clients started thinking about the data they need to draft a plan.  It might be helpful to novice in writing plans.

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