Retail and Wholesale Trade

Kate Grover

Kate Grover

Current City: Etna, ME
Chapter: Bangor SCORE

   

K                                           

Kate Grover

Kate.grover@yahoo.com ·  540 Old County Road, Etna, ME 04434· 207.423.5252

Summary

Multifaceted, dynamic sales and managerial leader with a strong background in prospecting and sourcing new business, account development, and human resources. Uncompromised commitment to management and customer service excellence balanced by the highest degree of integrity in all relationships and transactions. Characterized by demonstrated leadership and mentoring abilities, initiative, and strong communication and presentation skills. Proud career track with consistent success in driving growth, generating revenues, improving team performance and enhancing business value at all levels. Mentors, motivates, and leads operations, sales, business development, and team development.

Experience

Director of Membership Services

Bangor Region Chamber of Commerce 20 South Street, Bangor, ME 04401

March 2012 – Present 

Responsible for the growth and development of a vital membership program, including the acquisition of new members and the retention and satisfaction of existing members. Tasked with raising $500,000.00 in membership dues, sponsorships and event fees each calendar year. Realized 105% of budget goals for 2012. Repeated performance for 2013.

 

Business Account Executive

Time Warner Cable Business Class Central Maine Territory

May 2011 – April 2012

Function as a key account executive guiding and implementing sales activities for the organization. Executed creative strategies and programs to achieve maximum sales volume potential for products. Directly conducted sales, prospecting, proposals, pricing, presentations, and marketing to new and existing business customers in the Maine market

 

Business Account Executive

Verizon Wireless 6 Union Street, Bangor, ME 04401

May 2010 – April 2011

Resourceful thinker with a focus on creative sales, customer service strategies, and performance improvement. Unparalleled record of achieving business results through all levels of organizational change demonstrated by key performance indicators.

 

Leader

US Cellular 770 Center Street, Auburn, ME 04021

September 2004 – November 2009 

Fast-track promotion from Business Consultant realizing Store Manager based on strong performance in customer service, process optimization, key account management, and productivity. Lead sales and support team for multiple retail locations. Afford continuous staff training, development, and operational leadership to effectively manage and drive business. 27 direct reports.

 

Regional Manager

Geiger Mount Hope Avenue, Lewiston, ME 04210

1999 – 2003 

 

Over saw the process of an order from start to finish with 37 employees in product research, order entry, order tracking, customer service, billing, and credit checks. Communicated and negotiated with Independent representatives’ to drive an efficient order process. Traveled to a myriad of regions within the United States, building strong rapport with the independent sales team.

 

Regional Manager

Cole Haan One Cole Haan Way, Yarmouth, ME 04494

September 1991 – September 1998 

Traveled the country, recruiting retail staff to train then open up new retail locations. Involved in the site selection, architectural build out, punch list, IT, inventory, merchandising, operations and sales training prior to store opening. Opened 11 locations on time and under budget.

Education

Attended University of New Hampshire, Whittemore School of Business-1984-1986

University of Phoenix, Business Administration-2001-Present

Skills

BlackBerry and iPhone Power User

September 2004 – Present

Servant Leadership

August 2005 – Present

Microsoft Office Suite

September 2005 - Present

 

Business to Business Sales Training

June 2010 – Present

            

Resume

This is an exciting time to start an online store. To echo Steve Case, founder of AOL and one of tech’s greatest entrepreneurs, we’re now seeing the democratization of e-commerce across all industries. But if you want to build a small- to medium-sized business that can stand up to the big box retailers, where is the best place to start? If you want to pivot your store to a more successful vertical, what should you sell? Bigcommerce studied data from their 50,000 stores to identify which categories are growing and dominating the competition online.

One bonus insight before you get to the infographic — the worst industry to be in is “unknown.” Commit to what you want to do before you get started and you’ll be ahead of the game.

 
Build your online store in the right industry to beat big box retailers

About the Author

Bigcommerce logoBigcommerce is the world’s leading e-commerce platform, powering more than 40,000 stores. You’ll get everything you need to create a successful online store, including a securely hosted site, shopping cart, product catalog and more. Themes and point-and-click design features make it easy to build a gorgeous site without any design or technical skills, while powerful built-in marketing and conversion optimization tools help you promote your store and sell more.

We also help you increase sales and create a better customer experience by offering free webinars and interactive workshops. Check them out at www.bigcommerce.com/webinars.

Shelby Handley

Shelby Handley

Current City: Columbus, GA
Chapter: SCORE Columbus

Resume

Gaby Peden

Gaby Peden

Current City: Naples, FL
Chapter: SCORE Naples

Gaby operated and sold 3 successful businesses in 3 different industries – Day Care, Retail and Wholesale.  Each of the ventures proofed to be challenging and brought along rewards and growth in her professional  life. 

WHOLESALE/MANUFACTURING: In 2010 her latest company was awarded  ‘Vendor of the Year’  by Paradies Airport Shops – one of the largest operators of airport retail stores.

RETAIL:  Her retail store in Naples FL consistently grossed the highest per square foot sales next to the restaurant operators in the shopping center. 

DAY CARE: When opening the 2nd location for the day care operation in Denver Colorado the word had spread about the innovative and fun school and Happy Day Learning Center II was filled to capacity within 3 months of opening its doors.

Her business philosophy is quite simple – WHO IS THE BOSS? – stressing customer/team member satisfaction as the corner stone of her professional success.

Skill Highlights

Business operations                                                           Customer relationship building
Text Box:   Project management                                                          Leadership/communication
Text Box:   Text Box:   Product development                                                         Employee relations

                                                  

 

Resume

Education

Educated in Europe: 2 year college degree;

continuing education throughout my career:

Employee relationship building
      How to interview and hire the best candidate

Social media for business
     Social media for business 

 

Lowell Vick

Lowell Vick

Current City: St Joseph, MI

2012- present - Sales Effectiveness Consulting - small business mentoring and consulting
2006-2012 - 6 years serving Whirlpool Corp - Director of Business Dev. and Operations - Contract channel
1979-2006 - 27 years serving The Maytag Company - service supervisor, field sales & marketing, Director of Builder Sales Operations

Resume

Education

MBA - U. Of Phoenix - 2000
BA Marketing - U. of N. Iowa

Maurice Pinto

Maurice Pinto

Current City: Coral Gables, FL
Chapter: Miami Dade

Maurice Pinto

Director, Global Operations at World Fuel Services (Fortune 100)

Ph: 305-791-6781, email: mpintomail@gmail.com, linkedin: www.linkedin.com/in/mauricepinto

 

Summary

EXPERTISE: 
ŸDevelopment and alignment of technology/processes/people in support of multinational operations and M&A integration.
ŸApplication of technology and innovation to decrease operational costs, and sustain rapid growth.
ŸIntegration of IT and business strategy.

KEY COMPETITIVE SKILLS: 
ŸStrong Technology Background: MIT Training. 10+ years in Technology operations. Computer Science Degree.
ŸStrong Business Background: 10+ years in Global/Fortune500. MBA Degree. Continuous executive training.
ŸStrong hands-on Supply Chain Background: 5 years implementing logistics technology for FedEx. 10 years directly supporting operations for fuel supply chain.
ŸExcellent leadership skills: 10+ years managing people. Continuous leadership training.
ŸInternational Exposure: 10+ years in Latin America ops. 100% Bilingual: English/Spanish. Training in Spain. Implemented multiple projects in Latin America, Europe, Asia.

Experience

 

Director, Global Operations

World Fuel Services, Inc. (Fortune 100)

December 2010 – Present (3 years 1 month)

SUMMARY: 
ŸIn charge of operational strategy and direction.
ŸIn charge of designing, implementing, and managing the mid/back-office operations of multiple businesses within the fuel distribution industry, including: 
•Crude Oil Marketing & Distribution
•Inventory, Trading & Derivatives
•Transportation & Distribution (including truck, rail and pipeline deliveries)
•Refined Fuel Wholesale 

ACCOMPLISHMENTS:
ŸDeveloped the operational strategy for the division, focusing on (1) A business model to produce direct value to customers, (2) Competitive Capabilities/Strengths/Differentiation, (3) Portfolio of products and services. Resulting in direct ops. alignment to customer needs.
ŸParticipated in numerous M&A integrations, responsible for integrating systems, process & people. Resulting in enormous growth, propelling the company to Fortune100 status.
ŸDesigned, implemented & managed the daily operations of a wholesale fuel business unit with 2012 avg. revenue of $60MM/month & moving 20MM USG/month.
ŸDesigned, implemented and managed the daily operations of a business model for refined fuel distribution& inventory through US pipeline, generating over $3MM per month in additional revenue (10% revenue increase) within four months. Also, in charge of daily P&L reporting for company’s inventory physical & paper trading position, through first year of operation.
ŸDesigned, implemented and managed the daily operations of a joint venture between World Fuel Services and Dakota Plains for crude oil distribution through US/Canada rail. Volume = 30K Bbl/day generating over $80MM per month in additional revenue. 

METHODS & TOOLS:
ŸLEAN practices to design SOPs, & constantly measure/improve processes, to eliminate defects & waste in transportation, inventory and over-processing.
ŸDEMAND MGMT techniques to forecast number of railcars needed vs. crude volume demand.
ŸETL (Extract/Transform/Load) using VB and Python development to integrate disparate systems.

 

Sr. Manager, Operations

World Fuel Services

January 2009 – December 2010 (2 years)Miami/Fort Lauderdale Area

ACCOMPLISHMENTS:
ŸManaged the day-to-day supply, sales, distribution and back-office operations of a 20Million gallon/month fuel services organization across multiple sites in the US. Also provided supporting ops. role in UK and Brazil. 
ŸDeveloped key customer metrics and managed operations through continuous process improvement, reducing errors from 6% to less than 1% within 11 months.
ŸLed the ops. team to operational excellence, resulting in 2009 award for best performing team in the company.
ŸManaged portion of $30M company-wide Oracle ERP project for emerging division of company in US, UK, Brazil, resulting in industry-specific, state-of-the-art systems for quoting, pricing, billing and inventory.
ŸProvide operational support for the following functional areas:
•BILLING & TREASURY (SHARED SERVICES)
•CONTRACT MGMT.
•CUSTOMER SERVICE & SALES SUPPORT
•DEMAND MGMT. & FORECASTING
•LOGISTICS/TRANSPORTATION
•SUPPLY & INVENTORY PHYS.OPS.
•PROCESS IMPROVEMENT
•RISK MGMT.
•INFORMATION TECHNOLOGY

Manager, Operations

World Fuel Services

April 2004 – January 2009 (4 years 10 months)

Regional Operations Manager - Latin America

Aristocrat Technologies, Inc.

2002 – 2004 (2 years)

Client Services Mgmt. for Gaming Software/Hardware Manufacturer
Ÿ Responsible for developing operational infrastructure and procedures for entry into Latin America market.
Ÿ Responsible for logistics/distribution of assembly parts and manufactured products throughout Latin America.
Ÿ Managed $12M Joint Venture between Aristocrat Technologies Inc. and Unidelca to assemble, sell, and distribute gaming machines locally in Latin America. 
Ÿ Involved in QA , defining/meeting metrics for operational standards, and process improvement. 
Ÿ Involved in proposing budgets and meeting financial forecasts for different regional projects

 

Project Manager

TracFone Wireless, Inc.

2001 – 2002 (1 year)

Manage software development projects to implement CRM strategy for a telecommunications firm.
Ÿ Led implementation of Credit Card applications on web/IVR/call center, resulting on 20% direct sales increase.
Ÿ Led implementation of fraud control systems, resulting on 50% reduction of Credit Card charge-back costs.
Ÿ Led customization of call center tools, to reduce number of calls per transaction and minimize costs.
Ÿ Led the plan/design/development/deployment/QA/Training of technology projects according to PMI.
Ÿ Analyzed requirements, determined cost/benefit/ROI, proposed resources & technologies, proposed budgets.
Ÿ Write RFPs, analyze proposals/SOWs, manage external contractors, consultants, and internal work teams.
Ÿ Managed projects/contracts with outside vendors & internal resources according to scope/budget/schedule.

Director, Project Management Office

SportsLine.com (currently CBSSports.com)

July 2000 – March 2001 (9 months)Miami/Fort Lauderdale Area

In charge of building a corporate Project Management Office to support the e-commerce development of CBS Sports affiliates, such as March Madness, PGA Tour, NHL, NFL and others.

CTO / VP of Technology

Todosport Network (currently Umbro.com)

March 2000 – August 2000 (6 months)Miami/Fort Lauderdale Area

In charge of building the technology platform for a "dot-com" sports apparel e-commerce start-up.
ŸPresented strategy and technology plans to investors and company officers.
ŸWorked with software vendors to build and upgrade web portals for sports teams in Latin America.
ŸParticipated in sell-off of company assets, including a Brazilian soccer web portal to Umbro.com.

Sr. Technology Advisor - Latin America Division

FedEx

1995 – 2000 (5 years)

: Internal IT consulting and project mgmt. services for the Latin America Division.
Ÿ Led ISO9000 initiatives and process improvement for FedEx business units in Latin America.
Ÿ Managed 1.5M project to deploy Y2K fix. Deployment to 21 countries in Latin America & Caribbean.
Ÿ Led implementation of an Intranet for Latin America, resulting in lower communication costs.
Ÿ Participated in building of a data mart in order to supply information to regional offices in Latin America.

 

Consultant

Unisys Corp.

1991 – 1994 (3 years)

IT consultant for US Coast Guard operations, Southeastern US/Caribbean/Latin America.
Ÿ Acted as liaison between Unisys & USCG including technology assistance for USCG ports in the Caribbean.
Ÿ Developed recommendations for improving USCG technology, generating demand for Unisys products.

 

Volunteer Experience & Causes

 

Speaker - Operational Efficiency in Energy Trading Conference

Marcus Evans

June 2013Science and Technology

Invited speaker to Operational Efficiency in Energy Trading Conference in Houston, TX. Spoke to an audience of about 100 professionals in the industry.

Speaker - Sales & Operations Innovation Summit

IE. - Innovation Enterprise

February 2013Science and Technology

Invited speaker to Sales & Operations Innovation Summit in Las Vegas, NV. Spoke to an audience of about 100 executives in the industry.

Speaker - Inventory & Supply Chain Summit

IE. - Innovation Enterprise

November 2012Science and Technology

Invited speaker to Inventory & Supply Chain Summit in Austin, TX. Spoke to an audience of about 100 executives in the industry.

President, Miami Chapter

National Society of Hispanic MBAs - Denver

January 2000 – December 2000 (1 year)Education

Elected President, responsible for leadership, direction, and fundraising for the 300 member-plus Miami Chapter of the National Society of Hispanic MBAs (NSHMBA) during a one year tenure.
Top of FormBottom of Form

Recommendations

Resume

Education

<p> <strong>Education</strong></p> <p>  </p> <p> <a href="http://www.linkedin.com/college/?eduSchool=Massachusetts+Institute+of+Technology&trk=prof-edu-school-name" title="Find other members who attended Massachusetts Institute of Technology"><strong>Massachusetts Institute of Technology</strong></a></p> <p> Executive Education Certificate, <a href="http://www.linkedin.com/search?search=&keywords=Developing+and+Managing+a+Successful+Technology+and+Product+Strategy&sortCriteria=R&keepFacets=true&trk=prof-edu-field_of_study" title="Find users with this keyword">Developing and Managing a Successful Technology and Product Strategy</a></p> <p> 2001 – 2001</p> <p> A great idea does not guarantee great profits. If a company's R&D dollars are going to pay off in profitable products and technologies, it needs a strategy that not only makes markets, but also beats the competition. This program presented a depth of challenges that extend from R&D to manufacturing, engineering, project management, and new ventures, and provided an innovative and powerful approach to developing technologies and products that people want to buy. The program material also explored ways to link those technologies and products with a company's business strategy.</p> <p> <a href="http://www.linkedin.com/edu/school?id=18106&trk=prof-edu-school-name" title="More details for this school"><strong>Nova Southeastern University</strong></a></p> <p> M.B.A., <a href="http://www.linkedin.com/search?search=&keywords=Finance&sortCriteria=R&keepFacets=true&trk=prof-edu-field_of_study" title="Find users with this keyword">Finance</a></p> <p> 1991 – 1993</p> <p> <a href="http://www.linkedin.com/edu/school?id=18093&trk=prof-edu-school-name" title="More details for this school"><strong>Florida International University</strong></a></p> <p> B.S., <a href="http://www.linkedin.com/search?search=&keywords=Computer+Science&sortCriteria=R&keepFacets=true&trk=prof-edu-field_of_study" title="Find users with this keyword">Computer Science</a></p> <p> 1988 – 1990</p>

Ask SCORE
          Our veterinary practice began doing online marketing, including social media, about six
months ago. We believe it’s having a positive impact, but would like to know how we can
accurately measure its effectiveness.  

About the Author

       This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly
70 current and former business executives available to provide free, confidential, one-on-one
business mentoring and training workshops for area businesses. Call 603-666-7561 or visit
merrimackvalley.score.org for information on mentoring, upcoming workshops and volunteer

John Robert Knecht

John Robert Knecht

Current City: Rochester, MN

General:

All Business phases MMM&O---Money, Marketing, Management, and Operations. Was the CEO of a 153 employee multi level Building Material supply business which included the following: Home Building, Remodeling, General Contracting, Land Development, non-profit Development,  Modular Home manufacturing, Component Home parts manufacturer, truss manufacturer,Cash and Carry Building Supply business,  Real Estate company, Board member Black Hills Power & Light, Mobile home court developer, Real Estate Appraisal, numerous American Management Association short courses.

Political involvement: Lobbyist, RC City Council,  Governors Advisory Board for Mental Illness, Formed the RC Alliance for the Mentally Ill, Served on the SD Alliance for the Mentally Ill Board, Hospital Psychiatric Center advisory board, County commitment Board, Journey Museum Marketing Board, Elder and Trustee First Presbyterian Church, Junior Chamber, Chamber of Commerce, SCORE Chairman, Board member National Retail Lumber Dealers Assn., Board member National Home Builders Assn., Boy Scouts Cub Pack Master and Scout master, RC Economic Development Board, Board member West Hills Village 220 unit retirement facility, SBA Small Business Advisory Council, Elks Lodge, Chair of the RC Planning Commission, Board member of Northwestern Lumber Dealers Assn., Board member Pennington Drainage Commission, and a member of the Naja Temple Shrine.

Resume

Education

BS in Architectural Engineering, Life Insurance license,, Real Estate Appraisals, Real Estate License, Construction Management course. AMA courses: Marketing, Sensitivity 'training, Financial Management, Management of Managers, Management by Objective course, and Sales Management..

Carole Richter

Carole Richter

Current City: Denevr, CO
Chapter: SCORE Denver

Resume

Kimberly Ilie

Kimberly Ilie

Current City: Pearl River, NY

Breiter & Raines, LLP - CPA small business & personal tax prep/planning; accounting & bookkeeping

Simon & Schuster - senior accountant private industry

Ernst & Young LLP - senior accountant, audit

 

Resume

Education

<p>
Montclair State University - Bachelor of Science - Business administration/accounting concentration</p>

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