Restaurants and Hospitality

Ron Elliard

Ron Elliard

Current City: Meredith, NH

Ron Elliard is driven by a passion for people--motivating them to reach for the highest standards of success. As the founder and CEO of Evermore Consulting Services, Ron trains business executives and management professionals to be the best they can be, inspiring them to strive to get to the top...and stay there. His innovative, no-nonsense approach is based on applying what he has observed in his seventeen-plus years as a business leader, motivational speaker and trainer. Ron reveals the common business habits of the top 20% of performers in upper quartile organizations, and insures his clients stay committed to their goals.

Ron Elliard has worked extensively with business and healthcare facilities throughout the Northeast and Mid-Atlantics states, and has a rich mix of business development, operations and strategic planning for 1 million to 50 million-dollar organizations. Ron's diversity of experienced from start-up to work out, turnaround and rapid growth, has helped him in resolving long-standing problems and creating solutions that improve operational efficiency and profitability. By utilizing expert analysis and insights to promulgate lean approaches and team empowerment Ron has helped help 100's of companies to drive organizational improvements and instills best practices. With dynamic leadership and business acumen Ron brings about dramatic change to organizations which produce extraordinary results. Ron worked for companies like American Management Services and Arthur Andersen before starting ECS in 2000. Ron currently consults, holds webinars, coaches, writes, and does speaking engagements. Ron also Chairs the (BLR) Business Leaders Roundtable which is a peer advisory group that helps end the isolation of being the top executive, allows for peer-to-peer feedback when tackling common business issues and helps top executives hold themselves and each other accountable.


  • Practice Management & Development

  • Process Improvement

  • Turnaround or Rapid Growth

  • Strategic Planning

  • Family Business

  • Succession Planning







Ron attended the University of San Francisco in California, for his undergrad in business administration while in the military (USMC). Ron has always been entrepreneurial by nature and had several business of his own before starting his consulting career. While running his own security company with 60 plus employees Ron went to school at night at New Hampshire College to attain his MBA. In 1992 he sold the Security Company and went full time into consulting, first with Authur Andersen, then American Management Services.  In 1995 Ron opened a 10 man consulting firm, North Star Small Business Strategies Inc. which grew rapidly and specialized in all types of industries from start up to 50 Million in revenue. After Five years it was time to slim down and concentrate the practice to a more specialized and hands on service for his clientele. In 2000 Ron revamped his practice to more align with his passion thus ECS was born.

Ron and his wife of 25 years Mary collaborate often in support of those who cannot help themselves and spend a fair amount of time traveling in that pursuit. A recent trip took them to Peru where they hiked Machu Picchu and then spent time at the local orphanage where they still send support to children today.  Ron has two adult children, recent college grads and two dogs…Skye and Koda.


Kate Grover

Kate Grover

Current City: Etna, ME
Chapter: Bangor SCORE



Kate Grover ·  540 Old County Road, Etna, ME 04434· 207.423.5252


Multifaceted, dynamic sales and managerial leader with a strong background in prospecting and sourcing new business, account development, and human resources. Uncompromised commitment to management and customer service excellence balanced by the highest degree of integrity in all relationships and transactions. Characterized by demonstrated leadership and mentoring abilities, initiative, and strong communication and presentation skills. Proud career track with consistent success in driving growth, generating revenues, improving team performance and enhancing business value at all levels. Mentors, motivates, and leads operations, sales, business development, and team development.


Director of Membership Services

Bangor Region Chamber of Commerce 20 South Street, Bangor, ME 04401

March 2012 – Present 

Responsible for the growth and development of a vital membership program, including the acquisition of new members and the retention and satisfaction of existing members. Tasked with raising $500,000.00 in membership dues, sponsorships and event fees each calendar year. Realized 105% of budget goals for 2012. Repeated performance for 2013.


Business Account Executive

Time Warner Cable Business Class Central Maine Territory

May 2011 – April 2012

Function as a key account executive guiding and implementing sales activities for the organization. Executed creative strategies and programs to achieve maximum sales volume potential for products. Directly conducted sales, prospecting, proposals, pricing, presentations, and marketing to new and existing business customers in the Maine market


Business Account Executive

Verizon Wireless 6 Union Street, Bangor, ME 04401

May 2010 – April 2011

Resourceful thinker with a focus on creative sales, customer service strategies, and performance improvement. Unparalleled record of achieving business results through all levels of organizational change demonstrated by key performance indicators.



US Cellular 770 Center Street, Auburn, ME 04021

September 2004 – November 2009 

Fast-track promotion from Business Consultant realizing Store Manager based on strong performance in customer service, process optimization, key account management, and productivity. Lead sales and support team for multiple retail locations. Afford continuous staff training, development, and operational leadership to effectively manage and drive business. 27 direct reports.


Regional Manager

Geiger Mount Hope Avenue, Lewiston, ME 04210

1999 – 2003 


Over saw the process of an order from start to finish with 37 employees in product research, order entry, order tracking, customer service, billing, and credit checks. Communicated and negotiated with Independent representatives’ to drive an efficient order process. Traveled to a myriad of regions within the United States, building strong rapport with the independent sales team.


Regional Manager

Cole Haan One Cole Haan Way, Yarmouth, ME 04494

September 1991 – September 1998 

Traveled the country, recruiting retail staff to train then open up new retail locations. Involved in the site selection, architectural build out, punch list, IT, inventory, merchandising, operations and sales training prior to store opening. Opened 11 locations on time and under budget.


Attended University of New Hampshire, Whittemore School of Business-1984-1986

University of Phoenix, Business Administration-2001-Present


BlackBerry and iPhone Power User

September 2004 – Present

Servant Leadership

August 2005 – Present

Microsoft Office Suite

September 2005 - Present


Business to Business Sales Training

June 2010 – Present



Business Productivity Case Study: Kombuchick

SCORE and MassMutual know how important it is to get good advice. That is why, for SCORE’s 50th anniversary, we are sharing helpful, relevant, and succinct tips for your business success. The tips are based on real-life experiences and successes from people like you.

These case studies are real-life business owners that used the advice from SCORE mentors, applied it to their business, and achieved real, measurable results. 

Business Planning Tip

Kombuchick: A Kombucha Bar & Microbrewery Co.

Leslie Crews

Norfolk, VA


SCORE Mentor
Tom Vaughan


Shelby Handley

Shelby Handley

Current City: Columbus, GA
Chapter: SCORE Columbus


          Our veterinary practice began doing online marketing, including social media, about six
months ago. We believe it’s having a positive impact, but would like to know how we can
accurately measure its effectiveness.  

About the Author

       This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly
70 current and former business executives available to provide free, confidential, one-on-one
business mentoring and training workshops for area businesses. Call 603-666-7561 or visit for information on mentoring, upcoming workshops and volunteer

Carole Richter

Carole Richter

Current City: Denevr, CO
Chapter: SCORE Denver


Janet M. Hamvas

Janet M. Hamvas

Need advice on starting a youth program?

Sports, Wellness, Entertainment?  

 President/Owner, Ricochets Gymnastics, Inc., Hatboro, PA 1982-2013
Creatively financed and developed all aspects of this start up business, and in 32 years took it to a top level program recognized throughout the United States. Ricochets was ranked in the top 10% of training centers for profitability and number of students enrolled, and top 5% for client retention and satisfaction rates. Responsibilities included: 1.) hiring, training, providing professional development for, and maintaining a top notch staff  2.) developing curricula for the preschool, age group, and competitive team programs 3.) starting a summer camp program 4.) marketing and advertising these programs to the public 5.) all aspects of finance, including payroll and investing 6.) relocation of the facility, and orchestrating all aspects of the move including contract negotiations, build out, design and layout, all to optimize efficiency and ascetics, three times, as expansion was necessary to keep up with growing demand.

Program Director/Head Coach, Abington YMCA, Abington, PA 1979-1982

Developed program curriculum. Responsible for hiring and training staff, scheduling classes, and physical set up of gymnasium for optimal use. In two years, took the program out of the red, and turned it into their most profitable children’s program.




Temple University, Philadelphia, PA  BBA 1982

Charles Bartelt

Charles Bartelt

Current City: Franklin, WI


Owner – Hospitality First 

Hospitality management, training, education, and consulting firm.  Offer web based e-learning modules, management training, state certification programs, serve safe food and alcohol service programs.  Took business from startup to current status as Wisconsin’s only national hospitality growth and educational source.  Vehicles for sales efforts are social media, web integrated activities, and national article publications, including Forbes magazine.


Manager: Training and New Property Openings–Applebee’s & Cracker Barrel

Manager with a career focus in opening or remodeling properties.  Opened six new locations and executed two remodels.  Became a training manager, focusing on internal managerial candidates.  In last training property, developed and trained more internal managerial candidates for the Applebee’s franchisee than were hired externally, and with a better retention rate than external hires.


Kiteboard Athlete, Instructor -- International Kiteboarding Association

Professionally sponsored kiteboarder and International Kiteboarding Association member.  First athlete to cross Lake Michigan by kiteboard.  Independent kiteboarding consultant for long distance record attempts.  Utilized social media, web forums and television production to generate sponsorships, interest in events, and for fundraising.  Contributing writer for kiteboarding magazines.


Member, American Society for Training and Development

Member, American Management Association

Instructor, National Restaurant Association, Certified in multiple disciplines

Member, International Kiteboarding Association

Advocacy Adviser, National Restaurant Association



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<strong>Bachelor of Science in Business Administration</strong></p>

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ashley University, G.P.A. 3.8</p>

<strong>Associate of Arts in Liberal Studies</strong></p>

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; University of Wisconsin,&nbsp; G.P.A. &nbsp;3.5</p>


            I recently purchased a children’s daycare center. The previous owner did not treat the staff well, and my top priority is to correct that situation. How do you suggest I accomplish that?

About the Author

            This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 70 current and former business executives available to provide free, confidential, one-on-one business mentoring and training workshops for area businesses. Call 603-666-7561 or visit for information on mentoring, upcoming workshops and volunteer opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. Small Business Administration.


       I own a software development company. While I wouldn’t consider myself disorganized,
at the end of most days I can’t help feeling I haven’t accomplished what I set out to do that day.
What can I do to better manage my time?

About the Author

       This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly
70 current and former business executives available to provide free, confidential, one-on-one
business mentoring and training workshops for area businesses. Call 603-666-7561 or visit for information on mentoring, upcoming workshops and volunteer
opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S.
Small Business Administration.
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