Jeffrey W. Jeff Jones, A Business Problem Solver
A Lean Six Sigma Marketing, Sales, Fulfillment, Service, Complaint, Compliance & Operations Problem Solving Machine
Help! I can't seem to stop helping executives I work for, small businesses I mentor through SCORE and non-profits I am affiliated with from: increasing revenue, reducing expense, increasing efficiency, getting more customers and remaining in legal/regulatory compliance.
I offer more than 20 years of progressively responsible experience in operations, supply chain management, product/program development, marketing, sales, and training at a Fortune 50 company. Because I was a commercial banker and a small business banker, I had to learn to analyze all types of industries quickly enough to make lending decisions so that has increased my ability to help any business
More specifically, at Bank of America, I have direct individual contributor and management experience in several facets of operations to include in Consumer Real Estate & Insurance (Home Loans), Banking Center, Treasury Management, Commercial Bank Loan Administration, Banking Center Operations, Commercial Card Services – including credit and collections, Credit Operations and Call Centers.
From a risk and compliance perspective, I have direct experience with resolving OCC Matters Requiring Attention, remediating internal/external audit findings as well self-identified audit issues (SIAI)
I have directly managed customer and client relationships face to face in consumer, small business, commercial banking and have led sales teams at the franchise, division, region, market, banking center and sales call center levels.
In addition, I am a Certified Professional in Supplier Diversity, a Certified Professional in Supply Management, a Certified Six Sigma Green Belt and Black Belt, an ASQ Certified Manager of Quality/Organizational Excellence, and an ASQ Certified Quality Auditor
Specialties: ~ Profit and Loss Responsibility ~ Budgeting and Forecasting ~ Financial Accounting and Reporting Purchasing ~ Contract Negotiation ~ Loss Mitigation (Default Services) ~ Converting Regulations to Policy and Process ~ Organization and Department Assessment ~ Total Quality Management ~ Six Sigma ~ Training and Development
Project and Change Management ~ Startups and Turnarounds ~ Client Relations ~ Customer Service