Customer Service

De vez en cuando da gusto sentarse a observar como has estado manejando tu negocio. ¿Sigue el software de contabilidad siendo el mejor para el negocio? ¿Está el sistema telefónico supliendo tus necesidades? Y lo más importante, ¿estás concentrándote en lo más valioso que tienes: tus clientes? Algunas veces nos encerramos en la mecánica del negocio y olvidamos la verdadera razón por la cual comenzamos el negocio.

En sólo 60 segundos, aprenderás a establecer una manera de mantener la fidelidad de tus clientes. 

Customer Service0:60 Incorpora el servicio al cliente en la cultura de tu negocio

SCORE ExpertAnswers

Pam Danziger, a retail consultant/author/speaker and the author of Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience shares exclusive tips to improve the customer experience.

 

About the Author

Pamela N. Danziger is a nationally recognized expert specializing in consumer insight research and the president of Unity Marketing, a marketing consulting firm she founded in 1992.

Advising such clients as Cartier, PPR, Rémy Amerique, Waterford/Wedgwood, Stearns & Foster, Prudential Fine Homes, Baccarat, The World Gold Council, The Conference Board, and American Express, Danziger taps consumer psychology to help clients navigate and master the changing luxury marketplace.

In just 60-seconds, you’ll learn how to manage upset customers and turn them into long-term, satisfied customers.

Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep your customers happy. Surveys, focus groups and questionnaires are among the ways to measure your customers’ perceptions of you and determine how to improve. 

 

Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep your customers happy. Surveys, focus groups and questionnaires are among the ways to measure your customers’ perceptions of you and determine how to improve. 

If you discover that a customer is dissatisfied, take action immediately to win back their confidence in the services you provide. People like to know that their opinion counts and if they feel like you care about what they think, they will think positive thoughts about you and your business.

In just 60-seconds, you’ll learn how to manage upset customers and turn them into long-term, satisfied customers.

Thumbs Down0:60 Stay Calm 

In just 60-seconds, you’ll learn to establish a way to keep your customers loyal to you.

Happy0:60 Incorporate Customer Service into Your Business Culture

Daniel Kehrer shares insightful tips on creating the best customer atmosphere for your small business.

Provide great customer service

About the Author

Daniel Kehrer, Owner - BizBest.comDaniel Kehrer, Founder & Managing Director of BizBest Media Corp., is a nationally-known, award-winning expert on small and local business, start-ups, content marketing, entrepreneurship and social media, with an MBA from UCLA/Anderson. Read more of Daniel's tips at www.BizBest.com, follow him at www.twitter.com/140Main and connect on LinkedIn at www.linkedin.com/in/danielkehrer.
 

Learn the best ways to monitor and respond to online reviews of your bar or restaurant.

CustomersIn “Using Ratings & Review Sites to Market Your Bar or Restaurant,” I covered the basics of how ratings and review sites can benefit your restaurant or bar. In these days of social networking and 24/7 media, many restaurant and bar owners worry that one bad review will tarnish their reputation forever.

About the Author

Rieva Lesonsky HeadshotRieva Lesonsky is CEO of GrowBiz Media, a content and consulting company that helps entrepreneurs start and grow their businesses. Follow Rieva at Twitter.com/Rieva. Visit SmallBizDaily.com to sign up for her free TrendCast reports, and TrendCast: Food for the latest food and beverage trends.

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