Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep your customers happy. Surveys, focus groups and questionnaires are among the ways to measure your customers’ perceptions of you and determine how to improve.
If you discover that a customer is dissatisfied, take action immediately to win back their confidence in the services you provide. People like to know that their opinion counts and if they feel like you care about what they think, they will think positive thoughts about you and your business.
In just 60-seconds, you’ll learn how to manage upset customers and turn them into long-term, satisfied customers.
0:60 Stay Calm
In just 60-seconds, you’ll learn to establish a way to keep your customers loyal to you.
0:60 Incorporate Customer Service into Your Business Culture
Daniel Kehrer shares insightful tips on creating the best customer atmosphere for your small business.
Learn the best ways to monitor and respond to online reviews of your bar or restaurant.
In “Using Ratings & Review Sites to Market Your Bar or Restaurant,” I covered the basics of how ratings and review sites can benefit your restaurant or bar. In these days of social networking and 24/7 media, many restaurant and bar owners worry that one bad review will tarnish their reputation forever.