Technology & IT Services

Dr. Max Goelling

Dr. Max Goelling

Current City: Winston Salem, NC

Resume

Education

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Doctor of Philosophy - Religion (current)</p>

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Doctor of Christian Studies, ULC Seminary</p>

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Master of Healthcare Administration</p>

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Master of Business Administration</p>

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Master of Education (C)</p>

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Bachelor of Science - Human Services Psychology/Sociology)</p>

Regis Rulifson

Regis Rulifson

Current City: Morrisville, NC
Chapter: Raleigh SCORE

Completed a 36-year career with John Deere, retiring in 2014.  Over the course of my career with Deere, I participated in the development and growth of a start-up health management company, created new business and product segments within the health care and equipment business units, developed and led strategic planning and business growth efforts and led the divestiture of several business units.

Resume

Education

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2002&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; University of Chicago, Graduate School of Business, Executive Program in Corporate Strategy</p>

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1999&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stanford University, Graduate School of Business, Financial Program for Executives</p>

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1986&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; University of Iowa, M.B.A.</p>

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1976&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Iowa State University, B.S., Computer Science</p>

Bob Hyman

Bob Hyman, Charleston, SC

Bob Hyman

Current City: Mt. Pleasant, SC
Chapter: Coastal SCORE

35 years in computers as programmer, program and project manager, product evangelist. Worked on data communications, enterprise services, cloud computing, search. Worked at DEC, Intel, Microsoft (and startups).

Resume

Education

M. Eng. (electrical), Cornell University B. S. Cornell University Miscellaneous online courses at Udacity and Coursera since then.

Maurice Pinto

Maurice Pinto

Current City: Coral Gables, FL
Chapter: Miami Dade

Maurice Pinto

Director, Global Operations at World Fuel Services (Fortune 100)

Ph: 305-791-6781, email: mpintomail@gmail.com, linkedin: www.linkedin.com/in/mauricepinto

 

Summary

EXPERTISE: 
ŸDevelopment and alignment of technology/processes/people in support of multinational operations and M&A integration.
ŸApplication of technology and innovation to decrease operational costs, and sustain rapid growth.
ŸIntegration of IT and business strategy.

KEY COMPETITIVE SKILLS: 
ŸStrong Technology Background: MIT Training. 10+ years in Technology operations. Computer Science Degree.
ŸStrong Business Background: 10+ years in Global/Fortune500. MBA Degree. Continuous executive training.
ŸStrong hands-on Supply Chain Background: 5 years implementing logistics technology for FedEx. 10 years directly supporting operations for fuel supply chain.
ŸExcellent leadership skills: 10+ years managing people. Continuous leadership training.
ŸInternational Exposure: 10+ years in Latin America ops. 100% Bilingual: English/Spanish. Training in Spain. Implemented multiple projects in Latin America, Europe, Asia.

Experience

 

Director, Global Operations

World Fuel Services, Inc. (Fortune 100)

December 2010 – Present (3 years 1 month)

SUMMARY: 
ŸIn charge of operational strategy and direction.
ŸIn charge of designing, implementing, and managing the mid/back-office operations of multiple businesses within the fuel distribution industry, including: 
•Crude Oil Marketing & Distribution
•Inventory, Trading & Derivatives
•Transportation & Distribution (including truck, rail and pipeline deliveries)
•Refined Fuel Wholesale 

ACCOMPLISHMENTS:
ŸDeveloped the operational strategy for the division, focusing on (1) A business model to produce direct value to customers, (2) Competitive Capabilities/Strengths/Differentiation, (3) Portfolio of products and services. Resulting in direct ops. alignment to customer needs.
ŸParticipated in numerous M&A integrations, responsible for integrating systems, process & people. Resulting in enormous growth, propelling the company to Fortune100 status.
ŸDesigned, implemented & managed the daily operations of a wholesale fuel business unit with 2012 avg. revenue of $60MM/month & moving 20MM USG/month.
ŸDesigned, implemented and managed the daily operations of a business model for refined fuel distribution& inventory through US pipeline, generating over $3MM per month in additional revenue (10% revenue increase) within four months. Also, in charge of daily P&L reporting for company’s inventory physical & paper trading position, through first year of operation.
ŸDesigned, implemented and managed the daily operations of a joint venture between World Fuel Services and Dakota Plains for crude oil distribution through US/Canada rail. Volume = 30K Bbl/day generating over $80MM per month in additional revenue. 

METHODS & TOOLS:
ŸLEAN practices to design SOPs, & constantly measure/improve processes, to eliminate defects & waste in transportation, inventory and over-processing.
ŸDEMAND MGMT techniques to forecast number of railcars needed vs. crude volume demand.
ŸETL (Extract/Transform/Load) using VB and Python development to integrate disparate systems.

 

Sr. Manager, Operations

World Fuel Services

January 2009 – December 2010 (2 years)Miami/Fort Lauderdale Area

ACCOMPLISHMENTS:
ŸManaged the day-to-day supply, sales, distribution and back-office operations of a 20Million gallon/month fuel services organization across multiple sites in the US. Also provided supporting ops. role in UK and Brazil. 
ŸDeveloped key customer metrics and managed operations through continuous process improvement, reducing errors from 6% to less than 1% within 11 months.
ŸLed the ops. team to operational excellence, resulting in 2009 award for best performing team in the company.
ŸManaged portion of $30M company-wide Oracle ERP project for emerging division of company in US, UK, Brazil, resulting in industry-specific, state-of-the-art systems for quoting, pricing, billing and inventory.
ŸProvide operational support for the following functional areas:
•BILLING & TREASURY (SHARED SERVICES)
•CONTRACT MGMT.
•CUSTOMER SERVICE & SALES SUPPORT
•DEMAND MGMT. & FORECASTING
•LOGISTICS/TRANSPORTATION
•SUPPLY & INVENTORY PHYS.OPS.
•PROCESS IMPROVEMENT
•RISK MGMT.
•INFORMATION TECHNOLOGY

Manager, Operations

World Fuel Services

April 2004 – January 2009 (4 years 10 months)

Regional Operations Manager - Latin America

Aristocrat Technologies, Inc.

2002 – 2004 (2 years)

Client Services Mgmt. for Gaming Software/Hardware Manufacturer
Ÿ Responsible for developing operational infrastructure and procedures for entry into Latin America market.
Ÿ Responsible for logistics/distribution of assembly parts and manufactured products throughout Latin America.
Ÿ Managed $12M Joint Venture between Aristocrat Technologies Inc. and Unidelca to assemble, sell, and distribute gaming machines locally in Latin America. 
Ÿ Involved in QA , defining/meeting metrics for operational standards, and process improvement. 
Ÿ Involved in proposing budgets and meeting financial forecasts for different regional projects

 

Project Manager

TracFone Wireless, Inc.

2001 – 2002 (1 year)

Manage software development projects to implement CRM strategy for a telecommunications firm.
Ÿ Led implementation of Credit Card applications on web/IVR/call center, resulting on 20% direct sales increase.
Ÿ Led implementation of fraud control systems, resulting on 50% reduction of Credit Card charge-back costs.
Ÿ Led customization of call center tools, to reduce number of calls per transaction and minimize costs.
Ÿ Led the plan/design/development/deployment/QA/Training of technology projects according to PMI.
Ÿ Analyzed requirements, determined cost/benefit/ROI, proposed resources & technologies, proposed budgets.
Ÿ Write RFPs, analyze proposals/SOWs, manage external contractors, consultants, and internal work teams.
Ÿ Managed projects/contracts with outside vendors & internal resources according to scope/budget/schedule.

Director, Project Management Office

SportsLine.com (currently CBSSports.com)

July 2000 – March 2001 (9 months)Miami/Fort Lauderdale Area

In charge of building a corporate Project Management Office to support the e-commerce development of CBS Sports affiliates, such as March Madness, PGA Tour, NHL, NFL and others.

CTO / VP of Technology

Todosport Network (currently Umbro.com)

March 2000 – August 2000 (6 months)Miami/Fort Lauderdale Area

In charge of building the technology platform for a "dot-com" sports apparel e-commerce start-up.
ŸPresented strategy and technology plans to investors and company officers.
ŸWorked with software vendors to build and upgrade web portals for sports teams in Latin America.
ŸParticipated in sell-off of company assets, including a Brazilian soccer web portal to Umbro.com.

Sr. Technology Advisor - Latin America Division

FedEx

1995 – 2000 (5 years)

: Internal IT consulting and project mgmt. services for the Latin America Division.
Ÿ Led ISO9000 initiatives and process improvement for FedEx business units in Latin America.
Ÿ Managed 1.5M project to deploy Y2K fix. Deployment to 21 countries in Latin America & Caribbean.
Ÿ Led implementation of an Intranet for Latin America, resulting in lower communication costs.
Ÿ Participated in building of a data mart in order to supply information to regional offices in Latin America.

 

Consultant

Unisys Corp.

1991 – 1994 (3 years)

IT consultant for US Coast Guard operations, Southeastern US/Caribbean/Latin America.
Ÿ Acted as liaison between Unisys & USCG including technology assistance for USCG ports in the Caribbean.
Ÿ Developed recommendations for improving USCG technology, generating demand for Unisys products.

 

Volunteer Experience & Causes

 

Speaker - Operational Efficiency in Energy Trading Conference

Marcus Evans

June 2013Science and Technology

Invited speaker to Operational Efficiency in Energy Trading Conference in Houston, TX. Spoke to an audience of about 100 professionals in the industry.

Speaker - Sales & Operations Innovation Summit

IE. - Innovation Enterprise

February 2013Science and Technology

Invited speaker to Sales & Operations Innovation Summit in Las Vegas, NV. Spoke to an audience of about 100 executives in the industry.

Speaker - Inventory & Supply Chain Summit

IE. - Innovation Enterprise

November 2012Science and Technology

Invited speaker to Inventory & Supply Chain Summit in Austin, TX. Spoke to an audience of about 100 executives in the industry.

President, Miami Chapter

National Society of Hispanic MBAs - Denver

January 2000 – December 2000 (1 year)Education

Elected President, responsible for leadership, direction, and fundraising for the 300 member-plus Miami Chapter of the National Society of Hispanic MBAs (NSHMBA) during a one year tenure.
Top of FormBottom of Form

Recommendations

Resume

Education

&lt;p&gt; &lt;strong&gt;Education&lt;/strong&gt;&lt;/p&gt; &lt;p&gt; &amp;nbsp;&lt;/p&gt; &lt;p&gt; &lt;a href=&quot;http://www.linkedin.com/college/?eduSchool=Massachusetts+Institute+of+Technology&amp;amp;trk=prof-edu-school-name&quot; title=&quot;Find other members who attended Massachusetts Institute of Technology&quot;&gt;&lt;strong&gt;Massachusetts Institute of Technology&lt;/strong&gt;&lt;/a&gt;&lt;/p&gt; &lt;p&gt; Executive Education Certificate,&amp;nbsp;&lt;a href=&quot;http://www.linkedin.com/search?search=&amp;amp;keywords=Developing+and+Managing+a+Successful+Technology+and+Product+Strategy&amp;amp;sortCriteria=R&amp;amp;keepFacets=true&amp;amp;trk=prof-edu-field_of_study&quot; title=&quot;Find users with this keyword&quot;&gt;Developing and Managing a Successful Technology and Product Strategy&lt;/a&gt;&lt;/p&gt; &lt;p&gt; 2001&amp;nbsp;&amp;ndash; 2001&lt;/p&gt; &lt;p&gt; A great idea does not guarantee great profits. If a company&amp;#39;s R&amp;amp;D dollars are going to pay off in profitable products and technologies, it needs a strategy that not only makes markets, but also beats the competition. This program presented a depth of challenges that extend from R&amp;amp;D to manufacturing, engineering, project management, and new ventures, and provided an innovative and powerful approach to developing technologies and products that people want to buy. The program material also explored ways to link those technologies and products with a company&amp;#39;s business strategy.&lt;/p&gt; &lt;p&gt; &lt;a href=&quot;http://www.linkedin.com/edu/school?id=18106&amp;amp;trk=prof-edu-school-name&quot; title=&quot;More details for this school&quot;&gt;&lt;strong&gt;Nova Southeastern University&lt;/strong&gt;&lt;/a&gt;&lt;/p&gt; &lt;p&gt; M.B.A.,&amp;nbsp;&lt;a href=&quot;http://www.linkedin.com/search?search=&amp;amp;keywords=Finance&amp;amp;sortCriteria=R&amp;amp;keepFacets=true&amp;amp;trk=prof-edu-field_of_study&quot; title=&quot;Find users with this keyword&quot;&gt;Finance&lt;/a&gt;&lt;/p&gt; &lt;p&gt; 1991&amp;nbsp;&amp;ndash; 1993&lt;/p&gt; &lt;p&gt; &lt;a href=&quot;http://www.linkedin.com/edu/school?id=18093&amp;amp;trk=prof-edu-school-name&quot; title=&quot;More details for this school&quot;&gt;&lt;strong&gt;Florida International University&lt;/strong&gt;&lt;/a&gt;&lt;/p&gt; &lt;p&gt; B.S.,&amp;nbsp;&lt;a href=&quot;http://www.linkedin.com/search?search=&amp;amp;keywords=Computer+Science&amp;amp;sortCriteria=R&amp;amp;keepFacets=true&amp;amp;trk=prof-edu-field_of_study&quot; title=&quot;Find users with this keyword&quot;&gt;Computer Science&lt;/a&gt;&lt;/p&gt; &lt;p&gt; 1988&amp;nbsp;&amp;ndash; 1990&lt;/p&gt;

Richard Robinson

Richard Robinson

Current City: Patasala, OH

29 years in sales and operational management for a national industrial distribution company. Started an online retail business, grew to $ 100K+ . Sold and shipped worldwide.

Resume

Charles Bartelt

Charles Bartelt

Current City: Franklin, WI

 

Owner – Hospitality First 

Hospitality management, training, education, and consulting firm.  Offer web based e-learning modules, management training, state certification programs, serve safe food and alcohol service programs.  Took business from startup to current status as Wisconsin’s only national hospitality growth and educational source.  Vehicles for sales efforts are social media, web integrated activities, and national article publications, including Forbes magazine.

 

Manager: Training and New Property Openings–Applebee’s & Cracker Barrel

Manager with a career focus in opening or remodeling properties.  Opened six new locations and executed two remodels.  Became a training manager, focusing on internal managerial candidates.  In last training property, developed and trained more internal managerial candidates for the Applebee’s franchisee than were hired externally, and with a better retention rate than external hires.

 

Kiteboard Athlete, Instructor -- International Kiteboarding Association

Professionally sponsored kiteboarder and International Kiteboarding Association member.  First athlete to cross Lake Michigan by kiteboard.  Independent kiteboarding consultant for long distance record attempts.  Utilized social media, web forums and television production to generate sponsorships, interest in events, and for fundraising.  Contributing writer for kiteboarding magazines.

 

Member, American Society for Training and Development

Member, American Management Association

Instructor, National Restaurant Association, Certified in multiple disciplines

Member, International Kiteboarding Association

Advocacy Adviser, National Restaurant Association

Resume

Education

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<strong>Bachelor of Science in Business Administration</strong></p>

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ashley University, G.P.A. 3.8</p>

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<strong>Associate of Arts in Liberal Studies</strong></p>

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; University of Wisconsin,&nbsp; G.P.A. &nbsp;3.5</p>
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Martin Leppitsch

Martin Leppitsch

Current City: Denver, CO
Chapter: SCORE Denver

Versatile management consultant and thought-leader with a proven track record of generating measurable improvements for startups and established businesses across multiple industries. Accomplished at utilizing data-driven business process analysis and project management to implement innovative, technology-leveraging enterprise solutions that increase profitability and organizational efficiency. An effective leader, negotiator, collaborator, communicator, and mentor, grounded in personal integrity, with demonstrated ability to build high-performance, entrepreneurial teams.

TRANSFORMATION SYSTEMS, Inc., Washington, DC 8/2011

Resume

Education

MA in Business Administration
BS in Computer Science
BA in Communication Studies

Andrea Tannenbaum

image of Andrea Tannenbaum

Andrea Tannenbaum

Current City: Bloomfield, CT

Expert in ecommerce and niche marketing. Very knowledgeable in small office operations, streamlining processes and systems.

Over my career, I built and managed several small businesses, the most recent being a 16 year old dot.com ecommerce business. In addition to managing website redesigns, I also created catalogs, pursued product development and established branded extensions. I understand shipping, warehousing, budgeting, marketing, customer service and more.

Earlier businesses included a consulting business and a pottery studio. I also spent over a decade within the larger corporate world learning about management, process and team building.

My strengths are in discovery of opportunities, business strategy and process organization.

Resume

Education

Graduated from New York University, with a BS in Education.

Attended many management, facilitation and creative thinking workshops. 

Thomas Wayne Hollen

Thomas Wayne Hollen

Current City: Grand Rapids, MI

He is retired from Ferris State University as Professor Emeritus. He had been Interim Director of the School of Engineering & Technology Systems at Ferris State University and Associate Professor of Mechanical Engineering Technology and Energy Systems Engineering.   He taught at Ferris for 14 years.  Prior to Ferris, Mr. Hollen worked as a consultant to a major utility on natural gas and electric rebate programs.  He has been involved in energy projects as both a consultant and manager for 40 years, having conducted over 100 energy audits nationwide.  He was instrumental in establishing an Energy Systems Engineering B.S. degree at Ferris which started the Fall of 2010.  He has a B.S and M.S. from Western Michigan University.

He has worked for a CPA firm as consultant in various roles. He has been a Product Development Engineer for a wire & cable company and a Facility Engineer for a automotive supplier. He has worked for a Not-for-Profit R&D institution and has operated his own consulting practice.  He is a registered Professional Mechanical Engineer in the State of Michigan.

Resume

Education

B.S. Automotive Engineering Technology, Western Michigan University, 1968.

M.S. Engineering Technology, specializing in Mechanical Engineering, w/minor in Computer Systems, Western Michigan University, 1971.

4 years of Doctorate course work in Mechanical Engineering Systems, Michigan State University, 1976 

Michael Manning

Michael Manning

Current City: West Windsor, NJ
Chapter: Princeton SCORE

Throughout my career, I have had an opportunity to work for leading companies (i.e., Salesforce.com, Cisco, Deloitte, IBM, AT&T, Prudential) and high profile clients on strategic and innovative initiatives across a variety of subjects.  As a result, I have developed valuable consulting skills and industry experience that will directly benefit many SCORE clients at various stages of maturity.  Additionally, for much of my career, I have held leadership positions with management consulting practices, so, I am very accustomed to managing client relationships. 

Samples of my work include:

  • Planning:  Broad experience planning business initiatives from initial concept definition to execution
  • Business Plans / Justification:  Developed business plans and related cost justification for a variety of initiatives that ranged from small investments to approximately $100 million
  • Innovation: Helped organizations think “outside the box” to develop new value propositions and potential businesses / services to grow revenue and improve customer service
  • Information Technology:  Business / IT planning, governance, centers of excellence, program management, requirements planning, and vendor selection
  • Start Ups:  Held leadership positions while launching new, start-up business service organizations
  • Product Management: Launched new global services as a product manager
  • Size of Companies: Worked with large and small businesses, including start-ups and candidate spin-offs

Resume

Education

THE UNIVERSITY OF CONNECTICUT, Master in Business Administration, Storrs, CT

THE UNIVERSITY OF MICHIGAN, Bachelor of Arts, Ann Arbor, MI

THE GEORGE WASHINGTON UNIVERSITY SCHOOL OF BUSINESS AND PUBLIC MANAGEMENT, Masters Certificate in Project Management, Washington, DC

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