Technology & IT Services

Robert Zepernick

Robert Zepernick

Current City: Dayton, OH
Chapter: Dayton SCORE

Consulting practice management in the high technology industry.  Functional delivery of Oracle enterprise applications with consulting services built upon process evaluation/improvement and software enablers. Technical expertise focused around industrial automation and systems integration, enterprise systems and business processes, and engineering management tools.

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Education

The Ohio State University, Fisher College of Business

  • Master of Business Administration (MBA), Corporate Strategy and Operations (dual majors, full-time program), Honors
  • Lean Six Sigma Green Belt certified (Black Belt body of knowledge), business analytics track.

 

Kent State University, College of Business Administration

  • Bachelor of Business Administration (BBA), Management and International Business, Honors
  • Cum laude graduate.  National honor society, President’s list.

 

David Bricker

photo of Dave Bricker

David Bricker

Current City: Miami, FL
Chapter: Miami Dade

Dave Bricker is an award-winning designer and writer. He taught graphic and interactive design at a university level for almost 15 years. He writes a popular blog about writing, publishing, and book design, and created the PubML web-based eBook format.

Resume

Education

MFA, Graphic Design from Miami International University of Art & Design

Margaret L. (Peggy) Sinisalo

Margaret L. (Peggy) Sinisalo

Current City: Eustis, FL

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Karen Stephens

Karen Stephens

Current City: Savannah, GA
Chapter: Savannah SCORE

4 years - Lockheed Aircraft, Marietta, GA. Human Factors Engineer. Our group participated in the design of all C-5A aircraft functions operated by personnel.

23 years - Pacific Northwest Bell/U S West, Seattle, WA. IT Director. Managed large application development organizations, primarily accounting systems. Utilized Quality Management processes.

10 years - Community Organization, Seattle, WA. Volunteer (upon retirment.) Provided leadership in Neighborhood Planning (5 year process) and implementation strategy; served on boards of Community Council and Chamber of Commerce.

6 years - Turk's Head, Seattle, WA. Occassional employee and volunteer. Office Manager, bookkeeper, marketing associate, HR and office procedures.

Resume

Education

Ph.D. in Psychology, University of Georgia

Donato Daddario

Donato Daddario

Current City: Grawn, MI

I have 40 years of experience as an educator, developer, manager, leader and coach. Utilizing many years of IT and HR Management experience to help organizations to review, and adjust their organizational cultures with a focus on the development of the individual as a baseline for long term organizational success.
Establishing organizations whose mission included focus on continuous improvement of the resources, adaptability,

Resume

Education

 Wharton Business School. Philadelphia
Securities Industry Institute Executive Development Program. Year 1, 2, 3
Master of Science degree, Secondary Education
St. John

William Jaramillo

William Jaramillo

Current City: Miami , FL
Chapter: Miami Dade

WILLIAM JARAMILLO

786-657-8233 wjaramillo@scoremiami.org

VP BUSINESS DEVELOPMENT

 

Profile: Top Level Sales Leader, with National, International; Major Account-complex-sales experience. Proven problem solver and strategic planner, thrives in highly competitive environments, consultative approach. Resourceful project coordinator of internal/external resources to meet/exceed client expectations. Bilingual: English/Spanish.

Areas of Expertise: Trusted advisor to the C-Suite in Enterprise & SMB environments, Solution Sales Methodology expert, Verticals: Financial Services, Pharmaceuticals, Technical Support Centers, Telesales, Media, Collections, Insurance, and Cable & Wireless. High Tech & Call Center Technology Software: Predictive Dialers, IVR, Work Force Optimization, Call Logging, Screen Capture, Quality Assurance Tests, Multimedia-Universal Queues, CTI-Pop-Ups, Scripting, ERP/CRM-backend integrations. VOIP, Cloud, T1, IP-Networks, Speech Recognition, Text To Speech, Analytics, Location Intelligence & Data Governance/Cleansing.

 

CAREER ACCOMPLISHMENTS

 

  • Intelligent-VoIP Solutions, LLC Miami, FL                                                                                                                   September 2013 to Present

VP Business Development – Lead sales initiatives for Boutique Consulting Firm focusing on Telecom, Call Center; Financial-Merchant Services solutions for the SMB. Leveraging 20+ years of consultative experience to provide best in class technology solutions for clients while optimizing their Return on Investments and business efficiencies through intelligent technology decisions.                   

  • MedTel, Services, LLC-HQ’s Palmetto, FL                                                                                                August-2012 – August-2013                

North American Vice President of Sales - Virtual Office

Convert Legacy Telecom-Manufacturer into a call center & VOIP solutions provider. Hired, trained and led business development staff to pioneer select product lines into key target markets. Identified niche-market partners with whom to co-brand and launch marketable campaigns. Created a new line of business to enhance company’s offering and update the company’s image. 

  • Pitney Bowes Business Software – HQ’s Stamford, CT                                                                                   May-2010-August-2011

Regional Sales Manager – Caribbean& Latin America - Miami, FL Office                                                                                              

Number 1 Regional Sales Manager in the Location Intelligence Line of Business exceeded Quota at 108%. Negotiated long term Teaming Agreements between key Latin American Partners and Pitney Bowes-US Corp. HQ’s extending the Professional Services practice into the region, generating net new sales into new regions. Penetrated key International & National accounts creating for the Location Intelligence and Data Quality Lines of Business. Recruited, managed, trained and certified new Professional Services Partners and Location Intelligence sales consultants to meet company goals for the Caribbean and Latin American regions. 

  • OAISYS – HQ’s Tempe, AZ                                                                                                                                August-2009-March-2010

Regional Channel Manager – Southeast, USA- Virtual-Office

Reinvigorated region’s channel partners by training them on call center application sales that focused on Payment Card Industry, Data Security Standards and Compliance in Banking & Financial Services verticals. I implemented the use of Solution Sales Methodology & ROI calculators to increase sales of Quality Assurance Software applications & metrics; Voice/Data Screen Recording contact center solutions.

  • TeleDirect International – HQ’s Scottsdale, AZ                                                                    

Area Sales Director Southeast, USA- Virtual office                                                                                                  June 2005 to July 2009

Closed largest sale in the company’s 25 year history reaching 285% of quota: won a multiple year contracts with a new logo national accounts; penetrated 4 new verticals: Financial Services, Online Marketing; Insurance & Collections. Led and managed the turn-around of two dormant accounts into two strategic Fortune 500 reference-able accounts while increasing revenues by 200+%. Consistently grew customer base in territory during 4 year tenure with the highest Territory-Penetration Rate in the company.

  • ASPECT SOFTWARE – HQ’s Westford, MA   (FKA: Concerto Software, MELITA, DAVOX, CELLIT, FiberTel) June 1997 to May 2005                                              

Regional Sales Manager, Caribbean and Latin America-Miami, FL Office

I was the recipient of Concerto’s “America’s Team Effort References Award” for new market penetration and distribution of the World Class Unified-IP solution into the Latin American Region.  Under DAVOX managed Global Accounts TELMEX and TELCEL growing the Contact Center business and surpassing quota by 134%.  Recruited, trained, new Partners expanding the DAVOX footprint in Latin America.

Under CellIT Technologies, I was multiple times President’s Club Winner, and led team in winning new logo accounts from various verticals that helped secure the Venture Capital Funding of over $40MM USD’s. Key verticals: airlines, pharmaceuticals; Telecom, Service Bureaus and Collections.

·TOSHIBA (Copyco) – HQ’s Deerfield Beach, FL        January 1994- May 1997  

Sales Representative, Miami Office 

President’s Club Winner 175% of quota, Winner of the “Highest Close-Ratio Award” in Miami-Dade County two years in a row, VIP status two years in a row with dedicated telemarketing resources and marketing leads from corporate HQ’s, consistently ranked in the top ten percentile during 3 year tenure.  Verticals: Retail, Law, Medical, Wholesale, Office Automation

·Lanier Worldwide - Atlanta, GA                     February 1990- December 1993 

Sales Representative, Miami Office  

Multiple “Cold Call Close Award” winner,  Quarterly Achievement Awards, VP Ring Award, VP Club Award; promoted to strategic territory manager twice during three year tenure.  Verticals: Retail, Law, Medical, Manufacturing, Office Automation.

 

Miami Dade College AA-Business Administration

Resume

Education

AA Business Administration-Miami Dade Colllege

Joel Kaufmann

Joel Kaufmann

Joel Kaufmann

Current City: Berkeley, CA
Chapter: East Bay SCORE

Senior consultant with extensive experience helping organizations develop new services and improve operations. Expert at: planning; defining and improving business processes; creating effective approaches for new programs and projects (defining the what before the how); and teaching others best practices in these areas.

Resume

Education

M.P.H. Planning, University of California - Berkeley
M.S. Electrical Engineering (Systems), Stanford University
B.S. Electrical Engineering, Rensselaer Polytechnic Institute

Donald R Reid

Donald R Reid

Current City: Ponte Vedra, FL

DONALD R. REID, MBA, PMP

648 Wandering Woods Way

Ponte Vedra, FL  32081

(904) 373-0777 – home

reid7424@gmail.com

 

 

CAREER SUMMARY

 

  • Proactive Information Technology professional with global experience in world-class companies.Realistic, future-focused understanding of Healthcare, Manufacturing, Retail, and Power Generation industries.

  • Engineered successful strategies to enable dynamic business growth or contraction through new products, acquisition due diligence, start-up or divestiture planning, and services outsourcing.

  • Effective communicator who fosters on-going collaboration between matrixed team members, stakeholders, and business partners. Embraces new challenges to deliver competitive advantage and sustained operational performance.

  • Innovative problem solver known for improving organization’s success.  Leadership skills leverage varied technical background.  Expertise in process restructuring, software engineering, proactive quality assurance, configuration management, and production audits.

  • Lifetime learner.  MBA complemented by industry certifications (e.g., PMI, APICS) and on-going, relevant education.

PROFESSIONAL EXPERIENCE

 

Laboratory Corporation of America Holdings         , Burlington, NC                                              April, 2003 – October, 2013

IS Director – Lab Systems

$4B healthcare, laboratory-testing company.   Manage project office; portfolio includes roughly 25-concurrent, strategic projects with measurable, operational impact. Comply with CAP, CLIA, FDA, HIPPA, and Sarbanes Oxley regulations.  Previously supervised 3-fast paced Java and .Net teams engaged in web development and business process normalization using mainframes and distributed servers (38-person, $4.2M budget).

  • Re-functioned legacy, Customer Service applications with J2EE thin-client replacement to consolidate 53 call centers into 13, facilitate client satisfaction improvements, reduce application training from 45 days to 1, re-engineer call response process, and introduce metrics-driven, call volume analysis.

  • Reduced lost business by 4% and internal costs by 10% through cross-functional team addressing Corporate Customer Retention and selective software enhancements.

  • Implemented high volume end-to-end specimen tracking tool. Provides real-time, work in process status for 53-labs as well as providing specimen cycle time comparisons.

  • Ensured that corporate-wide infrastructure (LAN’s, WAN, servers, and instrument interfaces) was upgraded and certified in 2 months to support new client who added 15% incremental volume.

  • Published corporate development methodology, defined career development programs, authored IT performance metrics, and introduced project management standards plus templates.

     

    Solectron Technology, Inc, Charlotte, NC                                                                                                      July, 1995 – April, 2003

                Information Technology Manager

    Supervised divisional, 42-person database administration, development, network engineering, and operations staff of $18B multi-national, contract electrical manufacturer (Malcom Baldridge award winner).  Managed matrixed, virtual teams (domestic / international plus direct / contract resources) in system integration and development projects using distributed client servers.  Hosted international EDI operations center.

  • Participated in acquisition due diligence evaluations and subsequent implementation of ERP II at $1B domestic and international manufacturing plants. Tailored accounting applications (AP, AR, Cost Accounting, Fixed Assets, General Ledger, and Payroll) to local standards.Delivered 50% schedule reduction for comprehensive ERP II conversions / implementations.          

  • Reduced 9-plant, $110M IT budget to $71.6M run rate in 12-months.Sustained operation’s service levels and customer base.

  • Restructured IT services at 4 acquired manufacturing plants during 3-year period.Scope included staff assessment, application replacement (ERP II; shop floor, quality control, and warehouse management; office applications), telecommunications and infrastructure upgrades, and performance metrics standardization.Typically generated a $1.5M budget reduction.

  • Enabled EDI and Internet communication via centralized development and operations for 14 Americas plants.Realized reduced operating costs while improving customer satisfaction and cutting both DSO and materials acquisition costs.

  • Had senior role in $80M global IT outsourcing due diligence and contract management strategy that encompassed infrastructure (computer operations, database administration, help desk, and network management) and software development.

     

    Progress Energy (Carolina Power & Light), Southport, NC                                                             June, 1992 – July, 1995

                Computer Support Manager

    Active participant in nuclear power plant turnaround – i.e., plant graduated from NRC watch list to top quartile performer in less than 2-years.  Built customer focused organization (25-person, $4.8M budget).  Maintained fault-tolerant operations while successfully completing multiple, complex projects.

  • Executed site-wide, network strategy to integrate business and engineering services.Standardized software, enhanced disaster recovery, instituted a Help Desk, and re-skilled end users.

  • Plant achieved $10M labor and material cost reduction through installation of Plant Maintenance Planning and Scheduling system.

  • Directed implementation of plant’s Process Computer and Security Computer systems.

     

    Coca-Cola Foods, Houston, TX                                                                                                                                  October, 1986 – May, 1992

                Manager of Systems and Programming

    Managed development and maintenance for $1.7B consumer goods division consisting of 7 manufacturing plants and 79 field sales offices ($3.6M budget).

  • Realized $15M inventory reduction and improved asset utilization by integrating a ERP II/Production Scheduling system into 7 manufacturing plants and 3 contract packing operations.

  • Achieved $100M sales growth and eight person reduction by developing a proprietary Order Entry / Processing application that instituted progressive pricing and promotional strategies.

  • Designed and installed Promotion Control application for administering a $120M marketing budget.Immediately eliminated serious control weaknesses.

     

    Anderson Clayton Foods, Dallas, TX                                                                                                 August, 1982 – October, 1986

                Information Systems Manager

    Supervised software development and operations for a $400M food manufacturer (18-person staff).  Performed control and functional audits.

  • Realized 27% ROI by implementing integrated Accounting, Order Entry / Processing, and Sales Analysis software project at specialty products division.

  • Reduced plant downtime by 35% and parts inventory and overtime by 15% by Plant Maintenance system implementation.Application also established basis for predictive plant maintenance program, improved repair vs. replacement decisions, and enabled capital equipment standardization.

     

     

EDUCATION

MBA – Northern Illinois University

BS – Northern Illinois University

Certification: Project Management Institute (PMP)

Certification:  American Production and Inventory Control Society (APICS)

 

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TECHNICAL ADDENDUM

 

 

INDUSTRY BACKGROUND

 

Clinical Laboratory Testing                               Contract Electronics Manufacturing                               Food Manufacturing / Marketing    Electric Utility Power Generation      Retail Management / Marketing

 

 

PROFESSIONAL SKILLS

 

Strategic Business Planning                               Line & Project Management                                             Budget / Financial Management

Performance Improvement                                               Organization Development                                               Outsourcing Due Diligence / Contract Mgmt

Business Restructuring                                       Application Design / Development                  Hardware / Software Evaluations

Quality Software Engineering                           Facilities Planning / Management                    Disaster Recovery Planning / Validation

Procedures / Methodologies                              JAD / Prototyping                                                                                Contract Negotiations

 

 

APPLICATIONS EXPERTISE

 

Accounting / Finance:        Accounts Payable, Accounts Receivable, Activity Based Accounting, Cost Accounting, Fixed Assets, General Ledger, Route Settlement, Brokerage / Commissions, Payroll / Human Resources, Invoicing

 

B 2 B                                      EDI, Web Services

 

Lab Operations                    Customer Service, Lab Workflow, Order Entry, Results Reporting, Specimen Management

 

Distribution:                                          Order Entry / Processing, Bills of Lading, Freight Consolidation, Freight Estimation / Payment, Freight Lane Evaluation, Fleet Maintenance, Distribution Requirements Planning

 

Manufacturing:                   ERP, Shop Floor Control, Work in Process Tracking, Failure Analysis, Plant Maintenance, Feeder Verification, Labor Collection, Vendor Managed Inventory

 

Sales / Marketing:               Customer Service, Sales Analysis, Forecasting, Promotion Planning / Analysis, Profitability Analysis, Route Sales, Marketing

 

 

TECHNICAL BACKGROUND

 

Software Vendors:                              Artemis, Baan, Computer Associates, Datalogics, Fourth Shift, Gentran, Genrad, McCormack Dodge, MSA, etc.

Languages:                           Assembler, C/C++, CAD/ CAE, COBOL, FOCUS, J2EE / Java, .Net, PowerBuilder, RAMIS, SAS, Visual Basic

Databases:                                            DB2, IMS, Oracle, SQL Server, Sybase

Hardware:                                                             IBM & Unisys Mainframes, Midrange Computers, Client Servers, Bar Code Scanners, OCR,

Data & Voice Communications, Video-conferencing

Operating Systems:             Banyan-Vines, DOS, Linux, Novell-Netware, NT, UNIX(AIX, HP-UX, Solaris), MS Windows, VMS, z/OS

Communications:                               CICS, EDI, LAN, Internet, RJE, WAN, Web Services, WebSphere MQ

 

 

PROFESSIONAL ASSOCIATIONS & HONORS

 

Certified: Project Management Institute at PMP level

Certified: American Production & Inventory Control Society

Information Technology Council (ITC) – Chamber of Commerce

Data Processing Management Association (Association of Information Technology Professionals)

Grocery Manufacturers Association

Sigma Iota Epsilon (Business Honorary)

Resume

Education

<p>
MBA – Northern Illinois University</p>

<p>
BS – Northern Illinois University</p>

<p>
Certification: Project Management Institute (PMP)</p>

<p>
Certification:  American Production and Inventory Control Society (APICS)</p>

Rocky Smolin

Rocky Smolin

Current City: Del Mar, CA

40 years as an independent software developer - custom and commercial applications for small business - expertise in manufacturing systems; small systems hardware and software;

Resume

Education

B.S. Business Administration, Bradley University 1970

M.B.A. Information Systems and Finance, San Diego State, 1974

Edward Gromada

Edward Gromada

Current City: Jamestown, RI
Chapter: Rhode Island

2011 to Present Retired

2009 to 2011 BLACKBERRY, INC.  WATERLOO, ON, CANADA
Consultant: Strategic Business Development

2000 to 2009 GLOBALWARE SOLUTIONS, INC.  HAVERHILL, MA
Vice President, Global Business Development (2004 to 2009)
Director, Global Marketing Operations (2002 to 2004)
Director of Global Business Integration (2000 to 2002)

1998 to 2000 IPC COMMUNICATION SERVICES, INC.  RONCQ, FRANCE
Vice President/General Manager, Europe

1995 to 1998 SEAGATE TECHNOLOGY, INC.  HEATHROW, FL
Director, Operations

1992 to 1995 THE GCS GROUP, INC.  BELMONT, MA
Principal

1977 to 1992 POLAROID CORPORATION  CAMBRIDGE, MA
General Manager

1974 to 1977 ANALOG DEVICES INCORPORATED  NORWOOD, MA
Senior Analyst

1971 to 1974 PWC LLP  BOSTON, MA
Senior Auditor

Resume

Education

Northeastern University  Boston, MA
Certificate in Advanced Studies in International Business, Post MBA Study

Northeastern University  Boston, MA
Masters of Business Administration

University of Massachusetts  North Dartmouth, MA
Bachelor of Science, Business Management

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