Director, Global Operations at World Fuel Services (Fortune 100)
Ph: 305-791-6781, email: email@example.com, linkedin: www.linkedin.com/in/mauricepinto
Development and alignment of technology/processes/people in support of multinational operations and M&A integration.
Application of technology and innovation to decrease operational costs, and sustain rapid growth.
Integration of IT and business strategy.
KEY COMPETITIVE SKILLS:
Strong Technology Background: MIT Training. 10+ years in Technology operations. Computer Science Degree.
Strong Business Background: 10+ years in Global/Fortune500. MBA Degree. Continuous executive training.
Strong hands-on Supply Chain Background: 5 years implementing logistics technology for FedEx. 10 years directly supporting operations for fuel supply chain.
Excellent leadership skills: 10+ years managing people. Continuous leadership training.
International Exposure: 10+ years in Latin America ops. 100% Bilingual: English/Spanish. Training in Spain. Implemented multiple projects in Latin America, Europe, Asia.
Director, Global Operations
World Fuel Services, Inc. (Fortune 100)
December 2010 – Present (3 years 1 month)
In charge of operational strategy and direction.
In charge of designing, implementing, and managing the mid/back-office operations of multiple businesses within the fuel distribution industry, including:
•Crude Oil Marketing & Distribution
•Inventory, Trading & Derivatives
•Transportation & Distribution (including truck, rail and pipeline deliveries)
•Refined Fuel Wholesale
Developed the operational strategy for the division, focusing on (1) A business model to produce direct value to customers, (2) Competitive Capabilities/Strengths/Differentiation, (3) Portfolio of products and services. Resulting in direct ops. alignment to customer needs.
Participated in numerous M&A integrations, responsible for integrating systems, process & people. Resulting in enormous growth, propelling the company to Fortune100 status.
Designed, implemented & managed the daily operations of a wholesale fuel business unit with 2012 avg. revenue of $60MM/month & moving 20MM USG/month.
Designed, implemented and managed the daily operations of a business model for refined fuel distribution& inventory through US pipeline, generating over $3MM per month in additional revenue (10% revenue increase) within four months. Also, in charge of daily P&L reporting for company’s inventory physical & paper trading position, through first year of operation.
Designed, implemented and managed the daily operations of a joint venture between World Fuel Services and Dakota Plains for crude oil distribution through US/Canada rail. Volume = 30K Bbl/day generating over $80MM per month in additional revenue.
METHODS & TOOLS:
LEAN practices to design SOPs, & constantly measure/improve processes, to eliminate defects & waste in transportation, inventory and over-processing.
DEMAND MGMT techniques to forecast number of railcars needed vs. crude volume demand.
ETL (Extract/Transform/Load) using VB and Python development to integrate disparate systems.
Sr. Manager, Operations
World Fuel Services
January 2009 – December 2010 (2 years)Miami/Fort Lauderdale Area
Managed the day-to-day supply, sales, distribution and back-office operations of a 20Million gallon/month fuel services organization across multiple sites in the US. Also provided supporting ops. role in UK and Brazil.
Developed key customer metrics and managed operations through continuous process improvement, reducing errors from 6% to less than 1% within 11 months.
Led the ops. team to operational excellence, resulting in 2009 award for best performing team in the company.
Managed portion of $30M company-wide Oracle ERP project for emerging division of company in US, UK, Brazil, resulting in industry-specific, state-of-the-art systems for quoting, pricing, billing and inventory.
Provide operational support for the following functional areas:
•BILLING & TREASURY (SHARED SERVICES)
•CUSTOMER SERVICE & SALES SUPPORT
•DEMAND MGMT. & FORECASTING
•SUPPLY & INVENTORY PHYS.OPS.
World Fuel Services
April 2004 – January 2009 (4 years 10 months)
Regional Operations Manager - Latin America
Aristocrat Technologies, Inc.
2002 – 2004 (2 years)
Client Services Mgmt. for Gaming Software/Hardware Manufacturer
Responsible for developing operational infrastructure and procedures for entry into Latin America market.
Responsible for logistics/distribution of assembly parts and manufactured products throughout Latin America.
Managed $12M Joint Venture between Aristocrat Technologies Inc. and Unidelca to assemble, sell, and distribute gaming machines locally in Latin America.
Involved in QA , defining/meeting metrics for operational standards, and process improvement.
Involved in proposing budgets and meeting financial forecasts for different regional projects
TracFone Wireless, Inc.
2001 – 2002 (1 year)
Manage software development projects to implement CRM strategy for a telecommunications firm.
Led implementation of Credit Card applications on web/IVR/call center, resulting on 20% direct sales increase.
Led implementation of fraud control systems, resulting on 50% reduction of Credit Card charge-back costs.
Led customization of call center tools, to reduce number of calls per transaction and minimize costs.
Led the plan/design/development/deployment/QA/Training of technology projects according to PMI.
Analyzed requirements, determined cost/benefit/ROI, proposed resources & technologies, proposed budgets.
Write RFPs, analyze proposals/SOWs, manage external contractors, consultants, and internal work teams.
Managed projects/contracts with outside vendors & internal resources according to scope/budget/schedule.
Director, Project Management Office
SportsLine.com (currently CBSSports.com)
July 2000 – March 2001 (9 months)Miami/Fort Lauderdale Area
In charge of building a corporate Project Management Office to support the e-commerce development of CBS Sports affiliates, such as March Madness, PGA Tour, NHL, NFL and others.
CTO / VP of Technology
Todosport Network (currently Umbro.com)
March 2000 – August 2000 (6 months)Miami/Fort Lauderdale Area
In charge of building the technology platform for a "dot-com" sports apparel e-commerce start-up.
Presented strategy and technology plans to investors and company officers.
Worked with software vendors to build and upgrade web portals for sports teams in Latin America.
Participated in sell-off of company assets, including a Brazilian soccer web portal to Umbro.com.
Sr. Technology Advisor - Latin America Division
1995 – 2000 (5 years)
: Internal IT consulting and project mgmt. services for the Latin America Division.
Led ISO9000 initiatives and process improvement for FedEx business units in Latin America.
Managed 1.5M project to deploy Y2K fix. Deployment to 21 countries in Latin America & Caribbean.
Led implementation of an Intranet for Latin America, resulting in lower communication costs.
Participated in building of a data mart in order to supply information to regional offices in Latin America.
1991 – 1994 (3 years)
IT consultant for US Coast Guard operations, Southeastern US/Caribbean/Latin America.
Acted as liaison between Unisys & USCG including technology assistance for USCG ports in the Caribbean.
Developed recommendations for improving USCG technology, generating demand for Unisys products.
Volunteer Experience & Causes
Speaker - Operational Efficiency in Energy Trading Conference
June 2013Science and Technology
Invited speaker to Operational Efficiency in Energy Trading Conference in Houston, TX. Spoke to an audience of about 100 professionals in the industry.
Speaker - Sales & Operations Innovation Summit
IE. - Innovation Enterprise
February 2013Science and Technology
Invited speaker to Sales & Operations Innovation Summit in Las Vegas, NV. Spoke to an audience of about 100 executives in the industry.
Speaker - Inventory & Supply Chain Summit
IE. - Innovation Enterprise
November 2012Science and Technology
Invited speaker to Inventory & Supply Chain Summit in Austin, TX. Spoke to an audience of about 100 executives in the industry.
President, Miami Chapter
National Society of Hispanic MBAs - Denver
January 2000 – December 2000 (1 year)Education
Elected President, responsible for leadership, direction, and fundraising for the 300 member-plus Miami Chapter of the National Society of Hispanic MBAs (NSHMBA) during a one year tenure.
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