Supply Chain Management


Michael James Johnston

Michael James Johnston

Current City: Arlington Heights, IL
Chapter: Chicago SCORE

Executive creating growth in challenging market conditions by analyzing client data and defining tangible value creation.  I am a leader who consistently integrated general management, sales, marketing, supply chain and operations experience to deliver sustainable bottom line impact.  Used the learning from GE, Black & Decker, Philips Consumer Electronics and two private equity owned businesses to establish successful teams and processes scaled to fit the organization’s needs. 



Entrepreneurial Leader leading the recognition and penetration of new market segments to expand competitive positioning, profitability and scope of services.

  • Successfully led growth and change in multiple manufacturing businesses
  • Led a $300MM manufacturing company successfully out of Chapter 11 in 15 months
  • Changed the culture of (4) organizations via Lean principles to dramatically improve results


Bachelor of Science-Chemistry │ St. Joseph’s University [Philadelphia, PA]

Certified Growth Coach Eureka! Winning Ways -- Certified Benchmarking Coach Comparison Intl.

Counselor Selling Process by Wilson Learning and Solutions Selling by SPI

Accredited by Institute for Independent Business

 GE Manufacturing Management Program – Philips NV Executive Development Program




Professional Overview  ---------------------------------------------------------------------------------------------


President, Impact Advisory Associates, Inc.                                                Aug. 2012 to Present


Impact Advisory Associates, Inc. provides Strategic Consulting Services, Executive Coaching and Interim Management Services. Our team of experts can provide the resources and solutions you need to tackle your challenges. The Impact Advisory Associates principals have a track record for professional, timely service, and subject matter expertise that is reflected in the measurable impact our clients have achieved in areas such as:

  • Sales Growth
  • New Product Development
  • Customer Service
  • Marketing
  • Operational Excellence
  • Quality
  • Team Building and Management Skill Development

Active member of the TMA Marketing Committee


President, Arlingtones A Cappella Chorus                                       Aug. 2013 to Present


Provide leadership in restructuring the financial and operational processes of a not for profit Barbershop Harmony Society chapter.

  • Led Board in development of first Strategic Plan
  • Introduced use of Social Media to attracting and retaining new singers
  • Developed financial plan that provides reserves and identifies new revenue streams





Business Development & TMA Liaison, IMEC                              April 2010 to Aug. 2012

  •   Coordinated full acceptance of IMEC partnership by TMA and realization of metrics
  •   Developed key partner relationship and metric realization for TMA
  •   Represented IMEC at public events and presentations in Greater Chicago area.
  •   Developed detailed model for Chicago area realization of NIST/MEP metrics
  •   Hired, trained and managed new Chicago area sales team of 6 professionals
  •   Developed new Statewide Territory structure, goals and action plans with Sales Team
  •   Retained several Key Chicago area accounts resulting in 9 proposals worth $290,000
  •   Represented IMEC at public events and presentations in Greater Chicago area.
  •   Presented market assessment for Chicago area territory bid to NIST/MEP review team
  •   Expanded pool of potential alliance partners to serve Chicago area clients
  •   Engaged Chicago area clients in project discussions prior to award of NIST/MEP contract


Consultant, Illinois Manufacturing Extension Center.                                   Sept. 2009 to April 2010

  •   Developed market assessment to prepare bid for Chicago area territory with MEP
  •   Identified and engaged potential alliance partners to serve Chicago area clients
  •   Pursue consulting engagements with Chicago area clients - four proposals


Director, Business Development;   Chicago Manufacturing Center                Nov 2006 to April 2009

  • Developed $800,000 of new business in challenging market conditions with limited marketing support or investment.
  • Rebuilt a key partner relationship which created significant growth and created client ROI of greater than 2000%.
  • Publicly represented CMC as a speaker at numerous events including ACG Annual meeting and Business Ledger Forum panelist.


President, Johnston Business Development Group, Inc.                                 Jun 2004 to Nov 2006

  • Developed and implemented 13 week rolling sales and cash forecast for a Tier 2 auto manufacturer to eliminate cash crisis and improve production and inventory planning.
  • Designed and implemented a new Project Management system for retail fixture manufacturer to improve supply chain management.  Achieved 98% service levels on largest order in company history and reduced manufacturing costs by 15%.
  • Accredited by the Institute for Independent Business


President & CEO, Hedstrom Corporation                                                  Jan 2001 to May 2004

  • Led $300MM business out of a financial restructuring in 15 months by liquidating a division, attacking underperforming product lines and leveraging our supply chain.  The continuing operations generated a record 15% EBITDA in the year of emergence.
  • Created a Manufacturing and Sales Joint Venture in China that improved margins by 30%, protected our intellectual property and initiated sales into the local markets.
  • Initiated an operational restructuring eliminating $7 million of overhead costs.
  • Created a “brand management process” to consolidate 8 different versions of the corporate logo into one effective mark and establish management tools for the use of the corporate brand and 6 sub-brands.
  • Board Member of the Toy Industry Association including Strategic Planning Committee



EVP & COO, Hedstrom Corporation                                                           Nov 1997 to Jan 2001

  • Improved ROS of metal products business 15% via sku rationalization and restructuring operations with implementation of lean processes.
  • Increased rotational molding business profitability 38% by adding new products and restructuring distribution operations.
  • Reduced inventory by 26% via improved sales & operations planning process and increased on time delivery to 96%,
  • Eliminated $30 million of operating costs over two years by leading structured teams


Sr VP & General Manager, Philips Consumer Electronics Service Co.          Sep 1994 to Nov 1997

  • Grew total revenues by 10% while reducing repair volume by 5% by improving marketing of service contracts, parts and outlet stores.
  • Increased Factory Service profitability 15% by restructuring operational processes


VP Manufacturing, Black & Decker Household Products                      Oct 1991 to Sept. 1994

  • Justified and built a factory in Malaysia – reduced product cost by 16% while maintaining quality and service levels.
  • Increased on time delivery from 85% to 93% for top 20 customers without increasing inventory
  • Reduced warranty costs by 20% and Total Cost of Quality by 10% via team based process


Sr. VP & General Manager, Danly Die Set Div. of Connell Ltd Partnership    Jan 1989 to Oct 1991

  • Increased ROS by 10% and market share by 1.5 pts. during an industry recession
  • Led negotiations for acquisition of 2 businesses generating $14 million in revenue and 50%+ margins.  Acquired companies generated a 65% ROA in first full year after purchase.


General Electric Company

Plant Manager, Major Appliance Business                                            May 1988 to Jan 1989

General Manager, Carbon Products Operation                                       Jan 1984 to May 1988

Marketing & Sales Mgr.  Carbon Products Operation                              Aug 1982 to Jan 1984

Progressively more responsible positions in manufacturing                      Jun 1970 to Aug 1982


SCORE Chicago Volunteer: Small Business Consulting & Relationship Management



budgets, business plans and strategies, business turnarounds, buying or selling a business, consulting, customer service, general management, inventory management, manufacturing, operations, business development, strategic planning, change management, process improvement, program management, manufacturing, product development, team building, operations management, training, supply chain management, CRM, marketing, business alliances, executive development, mergers and acquisitions, lean manufacturing, 



Bachelor of Science - Chemistry -St. Joseph&#39;s University . Certified Growth Coach Eureka Winning Ways . Certified Benchmarking Coach Comparison Intl. Accredited by Institute for Independent Business. GE Manufacturing Management Program . Counselor Selling Process by Wilson Learning and Solutions Selling by SPI.</p>

David Houseman

David Houseman

Current City: Chester Springs, PA

Thirty five years in the computer industry from designer to senior management as CTO. Five years as COO of a small company in the healthcare IT industry. Skilled in operations, development, marketing, product management, project management, strategy and business planning.


Michael Lupo

Michael Lupo

Current City: Parkland, FL

Expert in Sales and Marketing and business plans Long, successful career as a recognized expert in sales and marketing, manufacturing and distribution in both product and service oriented businesses.  I have lead major corporations as CEO, CFO, COO, or Industry Consultant, so I  am known and recognized for what it takes to build successful companies.During my career I have lead companies to achieve 1.5 billion dollars in annual volume, yet be assured I know what it is to be a startup. Numerous industry awards and recognition attest to my expertise.



<p> &lt;p&gt; St John&amp;#39;s University BBA&lt;/p&gt;</p>

Douglas Nohe

Douglas Nohe

Current City: Chicago, IL
Chapter: Chicago SCORE

Experienced General Manager with a successful track record driven by business development, building strong teams, exceptional communication skills, strategic planning, sales leadership and management, operations management, mergers and acquisitions, branding and marketing, and execution excellence.
Enthusiastic leader with perspective gained from a variety of management roles within Fortune 500 consumer products companies, start-up organizations, and turn-around situations.

In 2004, I acquired Johnson Pools with a business partner. Since that time, we grew the company to be one of the leading design and build firms for high end residential outdoor living environments. The company’s offerings include design, construction, service and retail operations. Through a focused strategic initiative, the company expanded its service area, product emphasis, and branding to grow through an historic recession.  

During the period from 2000 through 2003 served as the CEO, President and Director of two subsidiaries of Magic Software Enterprises, LTD. (Nasdaq: MGIC) as well as on the senior management team of the parent company. Brought in to perform a strategic and financial turn-around for the North American operations of global publicly traded software and consulting company. The turn-around was successful and the stock price enjoyed unprecedented growth.

From 1993 to 2000 I served in multiple senior management positions within venture capital start-up companies in physician practice management and healthcare technology management, from business planning and funding, through execution of plans. Identified potential acquisition candidate organizations, performed due diligence, and acquisition negotiations. In each case I executed the strategy of making regional acquisitions and achieved synergies by standardizing processes, practices, and technology focused on the needs of the customer. Each of these companies was sold as part of the initial strategic plans with the venture capital investor partners.

Prior to the above, served in various sales management, marketing, and training and development roles including building the global training department of a Fortune 500 company.

Professional Experience

Managing Member

Right At Home, LLC dba Johnson Pools and Spas

2004– Present (8 years)


Johnson Pools is a member of the Association of Pool and Spa Professionals and The Aquatech Society, and has been an established quality pool design and building company for over 45 years. The staff is comprised of trained professional managers, sales executives, professional staff, job site supervisors, project managers, service technicians and retail staff. The company's outstanding reputation, professional team and high quality projects, are its greatest assets.  Services include 3-D design and planning, project management, and specialized customer service, and a concentration on sales based upon a thorough communication with the customers and all related parties involved in every project.

  • Created key partnerships with high-end landscape firms and residential home builders to provide no-bid project opportunities which reduced sales costs by 60% and increased margins by over 50%
  • Evaluated all subcontractors and developed a key partner plan that reduced operating costs by 20% while increasing quality of workmanship and reducing construction cycles time
  • Increased market area by 50% while substantially increasing brand awareness through advertising and partner outreach
  • Negotiated distributor pricing levels from key equipment and chemical vendors
  • Increased retail operation margins 20% by developing a two tiered pricing strategy and incorporating a private label line of chemicals while reducing inventory levels

CEO President and Director – Magic Software Enterprises, Inc. and CoreTech Consulting Group

Magic Software Enterprises, LTD

2000– 2003 (3 years)


Magic Software Enterprises, Ltd (NASDAQ: MGIC) was a global provider of application platform and business integration solutions.  In addition, the CoreTech division, delivered quality IT staffing, consulting, and project solutions in distributed computing and client / server migrations, serving primarily the highly regulated pharmaceutical industry. The company’s philosophy was to provide value-add services to companies by helping them leverage technology to enhance business processes.

I was brought in to perform a strategic and financial turn-around after the parent company purchased several operations throughout North America.  I evaluated all operational units, developed strategic plans, divested un-profitable operating units, and managed on-going operations headquartered in Pennsylvania, California and Montreal, with annual revenues in excess of $25 million. During my tenure the stock price quintupled. After leading the successful turnaround of the business I decided to leave so that I could pursue purchasing my own company.

Senior Vice President and Chief Operating Officer

Continuum Healthcare, Inc.

1998– 2000 (2 years)


This was a start-up organization providing health promotion, wellness and fitness management services to corporate clients such as BNSF Railroad and UPS. The company was funded by Alex Brown ($25 million initial round).  We first acquired a leading medical management company in the Atlanta area. Based on our developed strategy for new workflow system processes, we then built a new proprietary information management system, in conjunction with Medical Advisory Board, which enabled us to reduce timeframe for turnaround of exam results and overall costs. The company was sold as a part of the initial strategic plan with our capital partner.


Corporate Vice President of Sales and President of Medical Services Group, Inc.

Atlantic Health Group, Inc.

1995– 1998 (3 years)


This was a start-up organization providing medical services in both physician practice settings and through information technology to initially serve the members of our capital investor, Liberty Mutual Insurance Company ($20 million).  Acquired medical practices in key markets where Liberty Mutual had its largest markets (Boston, Atlanta, etc.) Reduced the overall cost of workers compensation to the local insured of Liberty Mutual, by 15%.  Reduced the average time for return to work by 50%. Although we were funded by LMI, we served the needs of all employers in our given markets. 


Additionally, we acquired Medical Services Network, a national network of physicians focused on occupational health.  We began to transform the organization to provide services and manage outcomes through a medical network rather than brick and mortar locations.  This proved a model that was efficient, reduced costs and expanded the service area and size of the customers served. The company was sold as a part of the initial strategic plan with our capital partner.





Chief Operating Officer and Vice President of Sales

Occupational Health Resources, Inc.

1993– 1995 (2 years)


This was a start-up Physician Practice Management company funded by Tullis-Dickerson Partners ($5 Million).  Through seed funding, acquired physician practices and physical therapy centers between Maine and Georgia.  I was responsible for overall operations of the medical facilities, medical staff, and sales team. Prior to the sale of the company, we managed 15 locations along the east coast. The company was sold as a part of the initial strategic plan with our capital partner.


Director - Corporate Training & Development

Director of Sales

Manager - New Business Development

Black & Decker      


Key Account Manager

Retail Sales Manager

District Salesperson





Ronald L Coosaia

Ronald L Coosaia

Current City: Palm Desert, CA
Chapter: Detroit SCORE

30 years experience at all levels of light and heavy manufacturing management.  

Expertise: Manufacturing/Assembly Management, Start Up, Business Planning, Leadership, Quality Control, Budgeting, Logistics and Manufacturing/Plant Engineering.

Skilled and accomplished at all levels of manufacturing manage from floor level supervisor to plant manager.  Developed business plans and successfully launched several new products.  With 30 years experience in manufacturing I am well grounded in start up, quality control, budgeting, planning, supply management and manufacturing/plant engineering.

I have a Business Administration Degree and Associates Degree in Industrial Engineering from the University of Michigan.

Currently reside in Palm Desert California, am a member of the Detroit SCORE Chapter and have been counseling since 1998.

Will phone and site counsel as required.  

Have been counseling since 1998.



Bachelors Degree in Business Administration University of Michigan<br />
Associates Degree Industrial Engineering University of Michigan</p>

George R Hemond

George R Hemond

Current City: North Smithfield, RI
Chapter: Rhode Island

Principal - KIS Management Services, Retired as Assistant Vice President of FM Global in 2007. Corporate Office liasion Underwriting Officer to its Western and International Divisions. Served as Interim CFO/COO of a small non-profit organization in 2009/10. Certified Instructor of: Business Risk Management, Commercial Property Insurance and Insurance Laws & Regulations.



ASEE - Roger Williams University; BSIE - Roger Williams University; MBA - Norwich University (concentrations in Operations and Financial Management)

Thomas Eakin

Thomas Eakin

Current City: Jefferson, SD
Chapter: Sioux City SCORE

An expert creating cultures where people are inspired to do great things! I can help my SCORE clients focus on how business process design and continuous improvement align with the value-propositions they are trying to create for all stakeholders (customers, employees, suppliers, lenders, investors, etc.). Skilled in helping small business owners develop organizational structures which ensure change is managed so risks can be optimized as they experience growth and react to variations in their business situations. Between my business consulting experience and 10+ years in the food manufacturing and chemical processing industries and have helped save millions of dollars through projects focused on eliminating waste (practical application of lean management principles). My approach is to work with people who want to genuinely and effectively lead their organizations successfully and with conviction and help them develop their "plans for excellence". Through the practical organizational leadership model I developed, I teach individuals and teams how to set the conditions for success and create a continuous improvement culture by fulfilling leadership principles as they apply to each business' unique business needs and processes. I have a Master's Degree in Business Administration and a Master Certificate in Executive Coaching (both earned in 2012 from Bellevue University). I served in the U.S. Army as a Ranger-qualified Combat Engineer (officer) and in the Military Police (enlisted). It was during my time in the military that I recognized the concept of "practical leadership" which I have developed over the course of my business career and teach others to apply to create high-performance teams and organizations of excellence.



<p> Master&#39;s Degree in Business Administration and a Master Certificate in Executive Coaching (both earned in 2012 from Bellevue University).</p>

Bonnie Copeland

Bonnie Copeland

Current City: Costa Mesa, CA

Business plans, start-ups, finance, financing, financial projections, cash flow, budgeting, intellectual property, troubled business turn-arounds, retail, sales, manufacturing, entertainment, insurance, environmental industry and non-profits. I began my business career by starting a retail ski shop. I built it to $1 million in sales as the ski industry boomed. When my daughter was born I sold the ski business and became a stay-at-home mom entrepreneur, selling custom portraits of children and pets through mail order and specialty shops (that's yesterday's equivalent of an internet business). I sold the portrait business after five years and entered the University of Pittsburgh M.B.A. program, majoring in Accounting and Finance. I graduated Magna cum Laude and I worked as Assistant Controller and Systems Analyst for a large industrial foundry and rolling mill in Eastern Ohio. Two very cold winters later I moved to Southern California to be Project Financial Analyst and Internal Auditor at Hughes Aircraft. I moved to Disney to manage the financial affairs for several divisions at the park as well as the construction of Thunder Mountain Railroad. I left Disney to work as a Special Projects Consultant for Shell Oil, then spent 11-1/2 years at Digital Equipment Corporation. At DEC I worked directly with the Western Vice President of Sales, managing the budgeting, reporting, and awards programs for a 300 person sales force. I also served as executive partner to several aerospace and banking companies, wrote the strategic plan for a new $50 million venture, served as national training manager for the Finance and Accounting organization, and as training liaison between Finance and Accounting and the sales group. In 1992 I took early retirement and became a SCORE volunteer. Currently, I work part-time doing marketing, accounting, and financial planning for a small family owned firm. I also consult periodically with the Cal State Fullerton School of Business Entrepreneurship program and run three small businesses: consulting for several former employers, art beading and freelance writing



<p> BA, University of Pittsburgh, Cum Laude -- Studio Art Major, Theater and dance minor MBA, University of Pittsburgh, Magna Cum Laude, Finance and Accounting. 5 time winner,&nbsp;Chapter Cyber Counselor of the Year Award. Over 20 years as a SCORE mentor.</p>

Philip Greene

Philip Greene

Current City: New Rochelle, NY

Expert in Business Start ups, Buying and Selling a Business, related Business Valuation, Business Plans, Business Legal Forms, Obtaining Financing.  Specialize in Restaurants, Retail, Medical Services, Manufacturing and Natural Resources.  1965 to 2003 W.R.Grace & Co. Corporate Vice President of Finance. For last 25 years negotiated worldwide acquisitions and divestment's of various businesses ranging from $25 million to over $1 billion. Coordinated due diligence, both in house and third party, including work of independent accountants, investment bankers and attorneys. Negotiated financial and purchase price sections of relevant agreements and reviewed other documents. Resolved all post closing purchase price adjustments and business issues. Worked closely with investment bankers in achieving corporate value objectives.  Director of Internal Audit for two years.  Prior to 1980 was responsible for both internal and external world wide financial reporting. Corporate business plan and financing initiator. Start up business initiator. 1960 to 1965 PriceWaterhouseCoopers LLC. CPA



Columbia University Graduate School of Business. MS degree in Accounting. University of Pennsylvania, Wharton School of Business. BS in Marketing

Anita F Khayat

Anita Khayat, SCORE Volunteer

Anita F Khayat

Current City: Beachwood, OH
Chapter: Cleveland SCORE


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