Supply Chain Management


Jeffrey Hartman

Jeffrey Hartman

Current City: Westminister, MD
Chapter: SCORE Frederick

Carroll County Public Schools Westminster, MD 2009-Present Guest Teacher Available at a moments notice to step it and teach any subject matter, while maintaining the focus of the students. A favored substitute at several middle and high schools in Carroll County, MD Hold an Advanced Professional Teaching Certificate issued by the Maryland State Department of Education Robinson Technical (dba Techniweld) Atlanta, GA 2008-2009 Account Manager, Business Development Established a presence in Northeastern US for Robinson Technical. Prior to my tenure no sales effort existed in the North. Served as technical representative for Techniweld, solving welding issues for distributors and end users. Developed sales literature, and technical data sheets for products. Planed and implemented sales strategies. Researched data, met with community and distributor leaders, and recommend a site location in the Pittsburgh, PA market for a warehouse. Jackson Safety St. Charles, MO 1989-2006 Sales Manager, Canada (2000-2006) Initiated Jackson



Master of Arts, Industrial Technology, University of MD, College Park, MD Bachelor of Science, Education, University of MD, College Park, MD

Marc Goldberg

Marc Goldberg

Current City: West Dennis, MA
Chapter: Cape Cod SCORE

Trade show and event marketing expertise.  Successfully founded and managed a business focusing on strategic market planning, training and measuring exhibitor staff performance for 28 years.  One of the highest ranking presenters at the Exhibitor Show, TSEA, IAEE, HCEA and AMPRFEC.  Author and blogger.

Entrepreneurship, Strategic Marketing, and  Relational Sales

Account Management at National Student Marketing Corporation, 1st Lt US Army Infantry, Manager Division Administration (Purchasing, Inventory Control, HR) and Marketing Manager, Westingouse Gas Turbines, President & CEO Morgan Pump Co and President & CEO Flow Bend, Inc. Founder and Partner, Marketech, Inc. (1985 to 2013).  Marketech specialized in Planning, Training and Measurement in the Trade Show and Event industry.  



BSBA, Marketing, American University, 1967

Mankamna Singh, PMP, HIT Pro

Mankamna Singh, PMP, HIT Pro

Current City: Danville, CA
Chapter: East Bay SCORE

40+ Years of executive, operational, and professional experience in business development, business operations, sales, global marketing, advertising, social media marketing and sales, heavy industrial construction, product development, global product marketing, program and project management, sales support, software development, system integration, IT infrastructure development, operation including outsourcing, health IT implementation, operations and support, personal health coaching and mentoring in mining and manufacturing, aerospace, automotive, utility, IT, heavy industries, government, hospitals and healthcare providers, and non-profit organizations. Worked for American Electric Power (AEP), Bechtel Corporation, GE, IBM, Contra Costa County, Cisco systems, and El Camino Hospital (South Asian Heart Center).



Master in Computer Science (MS) - City&nbsp;University&nbsp;of New York, NY</p>
Bachelor of Science and Engineering in Electrical Engineering (BSEE) - BIT Sindri, India</p>
Certificate in Biotechnology &amp; Marketing - UC Santa Cruz, CA Certificate in Health Information Technology - Broward College, Florida CERTIFICATION PMP (Project Management Professional) - Project Management Institute (PMI) HITPro (Health Information Technology Professional) - American Health Information Management Association (AHIMA)</p>

Dennis Edens

Dennis Edens

Current City: Raleigh, NC
Chapter: Raleigh SCORE

Involved in the auto, telecom and printing industries during his 30 something year career. Over this time he has worked in Manufacturing Operations, Product Development and Business Management.



BSEE - University of Nebraska (Lincoln), MBA - NC State University (Raleigh)

David Fry

David Fry image

David Fry

Current City: Fredericktown, OH

Demonstrated success developing and maximizing profitability and building or restoring market share in highly complex and competitive business climates both domestic and international. Consistently delivering thought leadership for the implementation of game changing initiatives; driving growth, quality, and profitability. Possesses the capacity to formulate unique business solutions for large key-to-the mission initiatives and the tenacity to attract, recruit, manage, and retain the teams that execute them in both stable and unstable environments. Detail driven and effective business builder and mentor with the ability to identify the synergies and execute the strategies that reduce product lead times, increase capacity, and cash flow while managing SMART inventory objectives.



MBA, MSM concentration in Finance, Engineering, Project Management, Plant Management, Personnel Management, Supply Chain & Inventory, MRP, SAP/ERP, LEAN, Six Sigma & DMAIC Quality Programs, Instruction & Presentations

Michael James Johnston

Michael James Johnston

Current City: Arlington Heights, IL
Chapter: Chicago SCORE

Executive creating growth in challenging market conditions by analyzing client data and defining tangible value creation.  I am a leader who consistently integrated general management, sales, marketing, supply chain and operations experience to deliver sustainable bottom line impact.  Used the learning from GE, Black & Decker, Philips Consumer Electronics and two private equity owned businesses to establish successful teams and processes scaled to fit the organization’s needs. 



Entrepreneurial Leader leading the recognition and penetration of new market segments to expand competitive positioning, profitability and scope of services.

  • Successfully led growth and change in multiple manufacturing businesses
  • Led a $300MM manufacturing company successfully out of Chapter 11 in 15 months
  • Changed the culture of (4) organizations via Lean principles to dramatically improve results


Bachelor of Science-Chemistry │ St. Joseph’s University [Philadelphia, PA]

Certified Growth Coach Eureka! Winning Ways -- Certified Benchmarking Coach Comparison Intl.

Counselor Selling Process by Wilson Learning and Solutions Selling by SPI

Accredited by Institute for Independent Business

 GE Manufacturing Management Program – Philips NV Executive Development Program




Professional Overview  ---------------------------------------------------------------------------------------------


President, Impact Advisory Associates, Inc.                                                Aug. 2012 to Present


Impact Advisory Associates, Inc. provides Strategic Consulting Services, Executive Coaching and Interim Management Services. Our team of experts can provide the resources and solutions you need to tackle your challenges. The Impact Advisory Associates principals have a track record for professional, timely service, and subject matter expertise that is reflected in the measurable impact our clients have achieved in areas such as:

  • Sales Growth
  • New Product Development
  • Customer Service
  • Marketing
  • Operational Excellence
  • Quality
  • Team Building and Management Skill Development

Active member of the TMA Marketing Committee


President, Arlingtones A Cappella Chorus                                       Aug. 2013 to Present


Provide leadership in restructuring the financial and operational processes of a not for profit Barbershop Harmony Society chapter.

  • Led Board in development of first Strategic Plan
  • Introduced use of Social Media to attracting and retaining new singers
  • Developed financial plan that provides reserves and identifies new revenue streams





Business Development & TMA Liaison, IMEC                              April 2010 to Aug. 2012

  •   Coordinated full acceptance of IMEC partnership by TMA and realization of metrics
  •   Developed key partner relationship and metric realization for TMA
  •   Represented IMEC at public events and presentations in Greater Chicago area.
  •   Developed detailed model for Chicago area realization of NIST/MEP metrics
  •   Hired, trained and managed new Chicago area sales team of 6 professionals
  •   Developed new Statewide Territory structure, goals and action plans with Sales Team
  •   Retained several Key Chicago area accounts resulting in 9 proposals worth $290,000
  •   Represented IMEC at public events and presentations in Greater Chicago area.
  •   Presented market assessment for Chicago area territory bid to NIST/MEP review team
  •   Expanded pool of potential alliance partners to serve Chicago area clients
  •   Engaged Chicago area clients in project discussions prior to award of NIST/MEP contract


Consultant, Illinois Manufacturing Extension Center.                                   Sept. 2009 to April 2010

  •   Developed market assessment to prepare bid for Chicago area territory with MEP
  •   Identified and engaged potential alliance partners to serve Chicago area clients
  •   Pursue consulting engagements with Chicago area clients - four proposals


Director, Business Development;   Chicago Manufacturing Center                Nov 2006 to April 2009

  • Developed $800,000 of new business in challenging market conditions with limited marketing support or investment.
  • Rebuilt a key partner relationship which created significant growth and created client ROI of greater than 2000%.
  • Publicly represented CMC as a speaker at numerous events including ACG Annual meeting and Business Ledger Forum panelist.


President, Johnston Business Development Group, Inc.                                 Jun 2004 to Nov 2006

  • Developed and implemented 13 week rolling sales and cash forecast for a Tier 2 auto manufacturer to eliminate cash crisis and improve production and inventory planning.
  • Designed and implemented a new Project Management system for retail fixture manufacturer to improve supply chain management.  Achieved 98% service levels on largest order in company history and reduced manufacturing costs by 15%.
  • Accredited by the Institute for Independent Business


President & CEO, Hedstrom Corporation                                                  Jan 2001 to May 2004

  • Led $300MM business out of a financial restructuring in 15 months by liquidating a division, attacking underperforming product lines and leveraging our supply chain.  The continuing operations generated a record 15% EBITDA in the year of emergence.
  • Created a Manufacturing and Sales Joint Venture in China that improved margins by 30%, protected our intellectual property and initiated sales into the local markets.
  • Initiated an operational restructuring eliminating $7 million of overhead costs.
  • Created a “brand management process” to consolidate 8 different versions of the corporate logo into one effective mark and establish management tools for the use of the corporate brand and 6 sub-brands.
  • Board Member of the Toy Industry Association including Strategic Planning Committee



EVP & COO, Hedstrom Corporation                                                           Nov 1997 to Jan 2001

  • Improved ROS of metal products business 15% via sku rationalization and restructuring operations with implementation of lean processes.
  • Increased rotational molding business profitability 38% by adding new products and restructuring distribution operations.
  • Reduced inventory by 26% via improved sales & operations planning process and increased on time delivery to 96%,
  • Eliminated $30 million of operating costs over two years by leading structured teams


Sr VP & General Manager, Philips Consumer Electronics Service Co.          Sep 1994 to Nov 1997

  • Grew total revenues by 10% while reducing repair volume by 5% by improving marketing of service contracts, parts and outlet stores.
  • Increased Factory Service profitability 15% by restructuring operational processes


VP Manufacturing, Black & Decker Household Products                      Oct 1991 to Sept. 1994

  • Justified and built a factory in Malaysia – reduced product cost by 16% while maintaining quality and service levels.
  • Increased on time delivery from 85% to 93% for top 20 customers without increasing inventory
  • Reduced warranty costs by 20% and Total Cost of Quality by 10% via team based process


Sr. VP & General Manager, Danly Die Set Div. of Connell Ltd Partnership    Jan 1989 to Oct 1991

  • Increased ROS by 10% and market share by 1.5 pts. during an industry recession
  • Led negotiations for acquisition of 2 businesses generating $14 million in revenue and 50%+ margins.  Acquired companies generated a 65% ROA in first full year after purchase.


General Electric Company

Plant Manager, Major Appliance Business                                            May 1988 to Jan 1989

General Manager, Carbon Products Operation                                       Jan 1984 to May 1988

Marketing & Sales Mgr.  Carbon Products Operation                              Aug 1982 to Jan 1984

Progressively more responsible positions in manufacturing                      Jun 1970 to Aug 1982


SCORE Chicago Volunteer: Small Business Consulting & Relationship Management



budgets, business plans and strategies, business turnarounds, buying or selling a business, consulting, customer service, general management, inventory management, manufacturing, operations, business development, strategic planning, change management, process improvement, program management, manufacturing, product development, team building, operations management, training, supply chain management, CRM, marketing, business alliances, executive development, mergers and acquisitions, lean manufacturing, 



Bachelor of Science - Chemistry -St. Joseph&#39;s University . Certified Growth Coach Eureka Winning Ways . Certified Benchmarking Coach Comparison Intl. Accredited by Institute for Independent Business. GE Manufacturing Management Program . Counselor Selling Process by Wilson Learning and Solutions Selling by SPI.</p>

David Houseman

David Houseman

Current City: Chester Springs, PA

Thirty five years in the computer industry from designer to senior management as CTO. Five years as COO of a small company in the healthcare IT industry. Skilled in operations, development, marketing, product management, project management, strategy and business planning.


Michael Lupo

Michael Lupo

Current City: Parkland, FL

Expert in Sales and Marketing and business plans Long, successful career as a recognized expert in sales and marketing, manufacturing and distribution in both product and service oriented businesses.  I have lead major corporations as CEO, CFO, COO, or Industry Consultant, so I  am known and recognized for what it takes to build successful companies.During my career I have lead companies to achieve 1.5 billion dollars in annual volume, yet be assured I know what it is to be a startup. Numerous industry awards and recognition attest to my expertise.



<p> &lt;p&gt; St John&amp;#39;s University BBA&lt;/p&gt;</p>

Douglas Nohe

Douglas Nohe

Current City: Chicago, IL
Chapter: Chicago SCORE

Experienced General Manager with a successful track record driven by business development, building strong teams, exceptional communication skills, strategic planning, sales leadership and management, operations management, mergers and acquisitions, branding and marketing, and execution excellence.
Enthusiastic leader with perspective gained from a variety of management roles within Fortune 500 consumer products companies, start-up organizations, and turn-around situations.

In 2004, I acquired Johnson Pools with a business partner. Since that time, we grew the company to be one of the leading design and build firms for high end residential outdoor living environments. The company’s offerings include design, construction, service and retail operations. Through a focused strategic initiative, the company expanded its service area, product emphasis, and branding to grow through an historic recession.  

During the period from 2000 through 2003 served as the CEO, President and Director of two subsidiaries of Magic Software Enterprises, LTD. (Nasdaq: MGIC) as well as on the senior management team of the parent company. Brought in to perform a strategic and financial turn-around for the North American operations of global publicly traded software and consulting company. The turn-around was successful and the stock price enjoyed unprecedented growth.

From 1993 to 2000 I served in multiple senior management positions within venture capital start-up companies in physician practice management and healthcare technology management, from business planning and funding, through execution of plans. Identified potential acquisition candidate organizations, performed due diligence, and acquisition negotiations. In each case I executed the strategy of making regional acquisitions and achieved synergies by standardizing processes, practices, and technology focused on the needs of the customer. Each of these companies was sold as part of the initial strategic plans with the venture capital investor partners.

Prior to the above, served in various sales management, marketing, and training and development roles including building the global training department of a Fortune 500 company.

Professional Experience

Managing Member

Right At Home, LLC dba Johnson Pools and Spas

2004– Present (8 years)


Johnson Pools is a member of the Association of Pool and Spa Professionals and The Aquatech Society, and has been an established quality pool design and building company for over 45 years. The staff is comprised of trained professional managers, sales executives, professional staff, job site supervisors, project managers, service technicians and retail staff. The company's outstanding reputation, professional team and high quality projects, are its greatest assets.  Services include 3-D design and planning, project management, and specialized customer service, and a concentration on sales based upon a thorough communication with the customers and all related parties involved in every project.

  • Created key partnerships with high-end landscape firms and residential home builders to provide no-bid project opportunities which reduced sales costs by 60% and increased margins by over 50%
  • Evaluated all subcontractors and developed a key partner plan that reduced operating costs by 20% while increasing quality of workmanship and reducing construction cycles time
  • Increased market area by 50% while substantially increasing brand awareness through advertising and partner outreach
  • Negotiated distributor pricing levels from key equipment and chemical vendors
  • Increased retail operation margins 20% by developing a two tiered pricing strategy and incorporating a private label line of chemicals while reducing inventory levels

CEO President and Director – Magic Software Enterprises, Inc. and CoreTech Consulting Group

Magic Software Enterprises, LTD

2000– 2003 (3 years)


Magic Software Enterprises, Ltd (NASDAQ: MGIC) was a global provider of application platform and business integration solutions.  In addition, the CoreTech division, delivered quality IT staffing, consulting, and project solutions in distributed computing and client / server migrations, serving primarily the highly regulated pharmaceutical industry. The company’s philosophy was to provide value-add services to companies by helping them leverage technology to enhance business processes.

I was brought in to perform a strategic and financial turn-around after the parent company purchased several operations throughout North America.  I evaluated all operational units, developed strategic plans, divested un-profitable operating units, and managed on-going operations headquartered in Pennsylvania, California and Montreal, with annual revenues in excess of $25 million. During my tenure the stock price quintupled. After leading the successful turnaround of the business I decided to leave so that I could pursue purchasing my own company.

Senior Vice President and Chief Operating Officer

Continuum Healthcare, Inc.

1998– 2000 (2 years)


This was a start-up organization providing health promotion, wellness and fitness management services to corporate clients such as BNSF Railroad and UPS. The company was funded by Alex Brown ($25 million initial round).  We first acquired a leading medical management company in the Atlanta area. Based on our developed strategy for new workflow system processes, we then built a new proprietary information management system, in conjunction with Medical Advisory Board, which enabled us to reduce timeframe for turnaround of exam results and overall costs. The company was sold as a part of the initial strategic plan with our capital partner.


Corporate Vice President of Sales and President of Medical Services Group, Inc.

Atlantic Health Group, Inc.

1995– 1998 (3 years)


This was a start-up organization providing medical services in both physician practice settings and through information technology to initially serve the members of our capital investor, Liberty Mutual Insurance Company ($20 million).  Acquired medical practices in key markets where Liberty Mutual had its largest markets (Boston, Atlanta, etc.) Reduced the overall cost of workers compensation to the local insured of Liberty Mutual, by 15%.  Reduced the average time for return to work by 50%. Although we were funded by LMI, we served the needs of all employers in our given markets. 


Additionally, we acquired Medical Services Network, a national network of physicians focused on occupational health.  We began to transform the organization to provide services and manage outcomes through a medical network rather than brick and mortar locations.  This proved a model that was efficient, reduced costs and expanded the service area and size of the customers served. The company was sold as a part of the initial strategic plan with our capital partner.





Chief Operating Officer and Vice President of Sales

Occupational Health Resources, Inc.

1993– 1995 (2 years)


This was a start-up Physician Practice Management company funded by Tullis-Dickerson Partners ($5 Million).  Through seed funding, acquired physician practices and physical therapy centers between Maine and Georgia.  I was responsible for overall operations of the medical facilities, medical staff, and sales team. Prior to the sale of the company, we managed 15 locations along the east coast. The company was sold as a part of the initial strategic plan with our capital partner.


Director - Corporate Training & Development

Director of Sales

Manager - New Business Development

Black & Decker      


Key Account Manager

Retail Sales Manager

District Salesperson





Ronald L Coosaia

Ronald L Coosaia

Current City: Palm Desert, CA
Chapter: Detroit SCORE

30 years experience at all levels of light and heavy manufacturing management.  

Expertise: Manufacturing/Assembly Management, Start Up, Business Planning, Leadership, Quality Control, Budgeting, Logistics and Manufacturing/Plant Engineering.

Skilled and accomplished at all levels of manufacturing manage from floor level supervisor to plant manager.  Developed business plans and successfully launched several new products.  With 30 years experience in manufacturing I am well grounded in start up, quality control, budgeting, planning, supply management and manufacturing/plant engineering.

I have a Business Administration Degree and Associates Degree in Industrial Engineering from the University of Michigan.

Currently reside in Palm Desert California, am a member of the Detroit SCORE Chapter and have been counseling since 1998.

Will phone and site counsel as required.  

Have been counseling since 1998.



Bachelors Degree in Business Administration University of Michigan<br />
Associates Degree Industrial Engineering University of Michigan</p>

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