Business Operations

Dr. Richard Matthew Pfohl

Current City: Tolland, CT

I was born into a family of entrepreneurs. I have been an entrepreneur, coached entrepreneurs, worked as a turnaround specialist with entrepreneurs and worked for entrepreneurs for over 20 years. My focus and passion is on leadership where I have an advanced degree and have spent much time helping leaders maximize their potential. Here is my bio: Richard M. Pfohl, D.S.L., is founder and principal of Navigos Consulting, LLC, a leadership, strategy and foresight consulting firm based in Connecticut. He has over twenty years coaching leaders in those organizations. He has experience in automotive, education, financial, government, healthcare, insurance, manufacturing, telecommunications, technology and utilities organizations. In addition, he has written over thirty articles on leadership and is currently working on a book related to his area of expertise and a concept he developed termed "Anticipatory Leadership". His continued interest in advancing leadership has led him to begin a column on leadership, to develop a leadership TV program and a leadership radio program, and to help networking communities form leadership summits. He has presented at numerous conferences and earned his Doctorate in Strategic Leadership (D.S.L.) from Regent University with a focus on Strategic Foresight.

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Education

*Doctor of Strategic Leadership [D.S.L.] - Regent University *Master of Business Admin [MBA] in International Business - Liberty University *Master's Certificate, Information Technology Project Management - The George Washington University *Bachelor of Business Admin & Accounting - Gordon College

David Miller

Current City: Ironton, MN

21 years, senior leadership positions as Executive Director for 501c3 Tax Exempt Regional and County Economic Development Organizations and Director, Municipal and County Economic Development; Instructor, six years, on three Technical College campuses in WI- "How to Start A Business"; Serial Entrepreneur over 15 years, owning businesses in the Advertising, Marketing, Public Relations, Promotions and Light Manufacturing industries; 11 years as an International Photo-Journalist in the Travel and Entertainment Industry; Weekly Newspaper Columnist for eight years and Publisher/Editor/Writer/ Photographer for a monthly Online Newsletter for six years; Web Site Design for non-profit and for-profit sector industries for 12 years; Various leadership positions with 14 Boards of Directors and Regional Business and Economic Development Industries and Non-Profit Organizations; Retail Electronics Store Manager for three stores in Southern California; US Air Force veteran; Rock band member over six years in the mid to late sixties-when music was music that one could understand, dance to and listen to for hours! on end!

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Education

Graduate of California State University at the Dominguez Hills, CA campus, with a Bachelor or Arts Degree in Communications. "Certified Master Consultant", Business Retention and Expansion. Post-Graduate work in Behavioral Science and Advanced Post Graduate Work in Communications. Created and taught a "How to Start a Business" Course with the Wisconsin Indianhead Technical College (WITC) System across three Campuses,for a period of 6 years. 

James Dallet

Current City: Naples, FL
Chapter: SCORE Naples

 

 

Expert in Start up companies.  Very knowledgeable in Retail Operation. Well versed in financial statements, inventory control, marketing, business plans, and healthcare operations. Also cash management, pricing, buying or selling a business and business turnaround skills. I have expertise in retail and long term care pharmacy operations as well as any retail operation.
 

I am a retired pharmacist. I have 8 years experience in chain store pharmacy 4 years of which was store manager. My experience is the entire operation including the pharmacy. My responsibilities included sales ,purchasing, merchandising, inventory control, advertising, and management of personnel. In my following 8 years, I was in charge of operations of a 4 store company of pharmacies in Wisconsin. I built the company to the point where it was sold and then opened my own 6000 square foot pharmacy in 1979. I purchased 4 local pharmacies which added to the stability of our operation. I sold my pharmacy to my pharmacist in 2000. I have been involved as a partner in eight additional pharmacies, one of which exists today as a state of the art long term care pharmacy in Milwaukee. I was also a majority partner in a pharmacy company that licensed a unique insurance billing program to 400 pharmacies throughout the country. Today we have a state of the art long term care pharmacy that services many assisted living facilities. We also have a therapy company of physical and occupational therapists that serve a niche in the Milwaukee area. My expertise would be any retail operation or pharmacy purchase or start up. I am well versed in financial statements, inventory control, marketing, business plans, and healthcare operations. I also have cash management, pricing, and business turnaround skills.

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Education

Education: BS Pharmacy Toledo University 1963 1963-1965 Walgreens Chicago 1965-1967 Walgreens Toledo 1967-1970 SuperX Drugs 1971-1979 Union Prescription Centers 1979-2000 Good Value Pharmacy 1984-present Prescriptions Plus 2006-present Therapy Plus

Peter V Ciekurs

Current City: Nicholasville, KY

Expert in Business Operations, Strategy and Planning. Very knowledgeable in manufacturing and technology and web-based services. Senior Supply Chain Operations/Engineering/Product Development Leader “Insightful actions, keenly executed . . . Results Delivered” Customer Focused. . . Problem Solver. . . Team Builder. . . Business savvy global leader with deep engineering and manufacturing expertise who is accomplished at delivering complex electro-mechanical products across multiple industries. An inclusive global leader and collaborator with highly effective listening, change management, and relationship building skills. Experience spans full product life cycle and value chain. BSME ▪ MSME ▪ MBA ▪ LSSBB REMOTEC, Inc.; Clinton, TN 2010 – 2011 Company: $40M (subsidiary of Northrop Grumman Corp.) Manufacturer of hazardous duty robotic ground vehicles and radio control systems for Military, EOD, First Responders, and Law Enforcement Agencies worldwide. Business characterized by a long sales cycle driven by government funding approvals and operated as build/procure to order with long lead times. Chief Operations Officer (COO) Engaged by the President to spearhead critical turnaround assignment to bridge functional silos, drive business process improvements in on time delivery, new product introductions, build accountability, and instill a program management culture. Assumed P&L accountability and directed day to day operations providing leadership to a team of 60 managers and associates with responsibility for Product Management, Manufacturing, Purchasing, Materials, Quality (ISO 9001), Accounting, Contracts, IT, EH&S, HR, and Facilities. Tracked KPI’s, addressing issues; prepared monthly management reports; spearheaded employee engagement initiative and proposal activity. • Enabled a critical revenue stream by expediting resolution of technical and supplier start-up issues on $11M Air Force contract; mobilized and prioritized resources; imparted a sense of urgency by being visible on the production floor. • Initiated “silo busting” by implementing collaborative planning and a product manager to align new product program across engineering, operations, service, and sales/marketing. • Diagnosed and charted path for product delivery improvement by engaging key stakeholders and analyzing data; orchestrated execution and accountability through daily meetings, focusing the team on communication, problem resolution, material availability, and cycle time. LEXMARK INTERNATIONAL; Lexington, KY 1998 – 2009 Company: $4B publicly held global developer & manufacturer of business laser and consumer ink jet printing products and managed print services. Roles were in the business products division during a period where we transformed from an in-house manufacturing model to an Asian contract manufacturing platform coupled with an unprecedented expansion of our product offerings which were refreshed on a 1.5 to 2 year cycle. Senior Manager, Manufacturing Services (2001-2009) Promoted twice with expanded role overseeing manufacturing plant, process, and systems; regional New Product Introduction; OEM Product Engineering; Supply Chain cost tracking and strategic planning. Managed a multi-disciplined team (3 managers/ 29 staff with $15M annual budget) and 200 employee plant, providing a range of services to global manufacturing operations. Member of the Worldwide Supply Chain Leadership Team and contributor to numerous strategic initiatives. • Oversaw daily execution of a build to order plant (200 employees, warehouse, production, distribution, refurbishment, VMI) in Mexico with full accountability for cost (P&L), quality, and delivery of >$150M/year. Achieved lead times of < 5 days and inventory accuracy of >99.7%. • Enhanced the customer experience for $40M OEM by reducing product/warranty problems 90%. • Advanced manufacturing productivity 25%, quality 82%, and cycle time 65%, via continuous improvement methods, while doubling SKU’s shipped to 700. • Improved responsiveness to large orders by process redesign enabling flexible capacity. • Spearheaded actualization of a proprietary web-based manufacturing system enabling real time visibility into our global contract manufacturers and servicers; we delivered this $5M program, using agile methods, establishing process controls and product traceability at 60 sites. • Planned/Managed $1.7M plant transformation in Mexico to materialize late personalization strategy. Leveraging demand flow we overhauled all processes and systems; restructured contracts; consolidated fragmented US operations; enabled direct customer distribution. • Tapped to revamp US supply chain supporting shift to an Asian manufacturing strategy; performed strategic analysis, network optimization; devised plans to save $3M over 3 years. Program Manager, New Product Introduction (1998 to 2001) • Selected to lead a team tasked with defining a product release process supporting a strategic shift to an Asian sourcing strategy. Solicited diverse inputs and established a process framework including capabilities map, partner selection criteria, risks, roles & responsibilities. • Led global cross functional team through a stage-gate process bringing a business laser printer family (>$300M/year in sales) from R&D to multi-site manufacturing launch in NA, EMEA, ANZ, and Brazil. Collaboratively planned and managed execution – design/test, sourcing, demand flow manufacturing process, volume transition, risk management, and decision making. SARGENT & GREENLEAF, Nicholasville, KY 1996 – 1998 Company: $25M privately held (ISO 9002) manufacturer of mechanical and electro-mechanical security products serving financial, government, and industrial sectors through an international network of distributors. Vice President, Engineering Reported to CEO; recruited to direct product development and sustaining engineering team of 14; electro-mechanical hardware/firmware; product testing and certification; tool design. Served as technical advisor to sales, distributor network, and at international trade shows. • Interacted with major bank to create a custom ATM lock solution, winning $2.2M bid. • Launched configurable electronic lock co-developed with a Swiss partner by overcoming technical hurdles, securing international approvals, resulting in initial sales of $330K. NORTHROP GRUMMAN NORDEN SYSTEMS, Norwalk, CT 1991- 1996 Company: $250M developer and manufacturer of radar and fire control systems serving military and civilian market. Originally unit of United Technologies sold to Westinghouse who was acquired by Northrop Grumman. Manager, Mechanical Engineering & Design Recruited amidst a turnaround to lead a team of 55+ engineers & designers/$12M budget; electronic packaging, mechanical/circuit card design, drafting, analysis, test, and production sustaining. Orchestrated constrained resources and budgets across multiple programs. Implemented CAD upgrades. • Planned, quoted, negotiated, and successfully executed multi-phased ($4.9M) production design of Joint-STARS radar; nine subsystems, 134 circuit boards, test sets, 1800 drawings. We delivered this $40M system by overcoming start-up issues through a collaborative team effort. • Contributed to business process improvements – integrated product development, cost estimating, proposal process, cost/schedule control, ISO 9000, engineering change reduction. GE ASTRO-SPACE, Princeton, NJ 1990- 1991 Company: $700M division manufacturer of satellite systems serving commercial and military markets. Staff Engineer, Thermal Systems • Team leader and cost account manager for thermal design on NASA Space Station. Authored system and component specifications, verification plans, capturing Award Fees. • Wrote design/analysis/estimating best practices as part of GE Workout initiative. LOCKHEED ELECTRONICS COMPANY, Plainfield, NJ 1984 – 1990 Company: $200M manufacturer of electronic warfare, signals intelligence, avionics, and radar systems. Supervisor, Mechanical Systems & Analysis Promoted twice to Supervisor/Staff Engineer. Managed 8 engineers performing antenna design, R&D, thermal/structural analysis, environmental testing. Member-Corporate Composites Task Force. Supported Business Development via capabilities briefings and proposal development. • Revived $1.1M R&D project delivering planar heat pipe technology and manufacturing processes; Enabled $1.5M power amplifier R&D contract; top scores from DOD reviewers. Invited to brief capabilities to the USAF, Army, NASA, and Lawrence Livermore Labs. • Resolved a “show stopper” B2 mission data entry unit random vibration problem fulfilling a $10M contract; minimized airframe impact. Interacted with customers – Boeing and Northrop. NAVAL AIR ENGINEERING CENTER, Lakehurst, NJ 1975-1984 • Promoted four times. Designed aircraft recovery equipment; managed $500K R&D portfolio for inspecting composite aircraft structures. Contracting Officers Technical Representative. Certifications: Project Management, Lean/DFSS, Lean/Six Sigma Black Belt, Professional Engineer Affiliations: American Society of Mechanical Engineers; Society of Manufacturing Engineers Publications: Several Technical Papers/Articles and Conference Presentations Selected Training: Change Management, Managing for Operational Excellence, Team Building, System Thinking

Resume

Education

MBA University of New Haven, 1995 MS Mechanical Engineering, New Jersey Institute of Technology, 1981 BS Mechanical Engineering, New Jersey Institute of Technology, 1975

Paul Wolf

Current City: Cary, NC
Chapter: Raleigh SCORE

Mr. Wolf is a highly experienced (36+ years) professional with hands-on and management experience in a large number of financial disciplines in engineering, manufacturing, and headquarters environments: • Financial Reporting Systems - Designed and implemented several reporting systems including a budgeting and reporting system for the engineering organization which downloaded data from a Peoplesoft database and used Excel spreadsheets to create spending by dept and allocations to product lines. • Program Management Modeling – Collaborated with business managers to develop a reporting system for development programs, and tax reporting of R&D spending. • Cost Accounting – Developed and implemented a “Forward Cost Model” which allowed more accurate cost prediction. This report helped increase the new program success rate by over 30% • Financial Analysis - Analyzed product line operations for profit and made recommendations for improvements resulting in better return on investment. • Auditing - Performed internal operational audits and ISO9001 conformance audits. In a three month period, I set up procedures, trained personnel, and ensured that the plant was prepared for their successful ISO9001 certification, on the initial attempt. • General Accounting - Reduced preparation time by 50% and increased accuracy by 20% by systematizing general accounting reporting routines. • Business Standards – Managed the local Business Standards operation and provided advice and reporting for potential and real conflicts of interest and other business standard violations. • Human Resources – provided local benefit administration, recruitment, salary planning and other human resource activities for a plant of 50 employees. Business Experience US Army – Instructor 3 yrs. General Electric Co., Harris Corp, Intersil (successor companies) – 36 yrs. Specialist – Cost Accounting Internal Auditor Financial and Business Analyst Manager – Finance Manager – Finance & Human Resources Certifications BA in Economics – Rutgers Univ. General Electric Financial Management Program (MBA equivalent) Software Microsoft Office Products (Excel- high proficiency) Peoplesoft Financial and Human Resources modules Testimonials: • Collaborated with management and users to systematize the reporting requirements. Resulted in improved accuracy and decrease in preparation time from 50 to 25 hours per week. • Collaborated with 25 users located in 6 sites and the systems group to create an engineering financial reporting system using queries from the Peoplesoft financial database and Excel based reports. Resulted in reducing report generation from 4 to 1.5 days and usability by 50%. • Developed an ISO 9001 internal audit program which resulted in a 50% reduction of non-conformances by the ISO 9001 registrar. • Mentored finance employees in 2 other product lines which resulted in backup capability and standardization across the company and improved efficiency by 25%. • Developed a new product ROI reporting system which would support a new company metric by collaborating with the marketing organization and sales IT groups. The results were seen in a 20% increase in margin and an increase in the value provided by the finance group. • Developed, implemented and trained users in a new product development planning and reporting system which resulted in new program success rates increasing by 30%. • Designed and implemented an innovative forward cost model which resulted in a 30% increase in new product margin.

Resume

Education

BA Eco - Rutgers Univ; MBA equivalent - General Electric Co. Financial Management Program

Douglas R Laws

Chapter: Austin SCORE

Expert in financial & management accounting.  Operations Controller Alcoa with 33 year career. Small business owner. Overseas consulting (Manufacturing and Mining). Small business owner with experience  in business valuations  for Buy/Sell decisions.  SCORE mentoring experience 15 years.

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Education

University of Oklahoma BBA University of Tennessee MB courses graduate work

William L Pope

Current City: San Diego, CA

38 years insurance industry experience as underwriter and agent/broker.  Specialty in property and liability insurance for businesses.  Principal owner and CFO of insurance agency employing 130 people.  In addition to insurance, skilled in business management, risk management, finance, strategic planning, buying and selling businesses.  Current and former board member of various not-for-profit and for-profit organizations.

  • Skills: Start-up assistance, Business Plan, Buy/Sell Business, Insurance
  • Industry(s): Finance, Insurance

Resume

Education

B.S. in Accountancy from Arizona State University, 1968, Certified Risk Manager (CRM), Certified Insurance Counselor (CIC)

Robert l Gius

Current City: Grass Valley, CA

Medical equipment expert. Hospital and Physician sales specialist. Partner in an appliance and plumbing business at 19 years of age, worked in a nursery and landscaping Company, U.S.M.C. Veteran, worked in a warehouse for a medical surgery company. Then to inventory control, purchasing, customer service, sales, sales manager, general manager, western regional manager, national sales manager, general manager-now called president. Independent representative. First selling flexible fibreoptics and then resting and standing stress; (cardiology). Started and owned of a print, graphics and copy shop.

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Education

high school

Ernie Weiss

Current City: Cumberland Foreside, ME

Manufacturer's Representative; VP Marketing; Author; Publisher.  http://www.outofvienna.net.

Ernie Weiss received his B. S. Public Relations and Communications from Boston University.

He spent his career as a Manufacturer's Representative followed by VP Marketing of a start-up company that later became publicly held. His customer base was manufacturers of various end products. He supplied parts needed to manufacturer those items.

As a SCORE mentor he concentrates on start-up businesses and low profit situations where sales and marketing are a solution.

 

 

 

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Education
n/a

Bob Goedjen

Current City: Saratoga, CA

Bob’s career included 40 years in the Semiconductor Industry. During that time he worked for a Fortune 500 company as well as two smaller companies. He began as an applications engineer and then sales engineer, and  rose to director of marketing and world wide sales. Bob has had P & L responsibility for discrete, hybrid and integrated circuits. He also directed various manufacturing operations in the USA and Internationally. He successfully managed a multi-million dollar ground water contamination project. Before joining SCORE 10 years ago, he was a managing consultant for a consulting company focused on northern California’s small and medium sized manufacturers. While there he provided consulting guidance to clients seeking funding, marketing planning and manufacturing efficiencies. Bob has also been involved with several non-profit corporations as CFO and Treasurer and served as a reviewer for major government and state grants.  His skills include B2B marketing,strategic planning, manufactuing, international supply chain management and project management.

Resume

Education

University of Michigan

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