Bank of America / MBNA Bank - Experience in Card Serivces IT functions as an IT Process analyst and audit (9 Years).

Accenture - Established and manage a Mainframe application Tier 1 and Tier 2 Help Desk focused on DuPont Order/Invoicing and manufacturing/product Inventory Systems. (2 Years)

E. I. DuPont de Nemours & Company. 5 years as the Front Desk Manager at the Hotel DuPont in Wilmington DE managing the Rooms area hospitality service delivery team. 20 years as a Programmer/analyst specializing in COBOL and PL/1 mainframe order invoicing applications. Managed a PC based training center for DuPont employees using office systems. Developed custom applications for the Corporate Trucking division and a color press application for use by packaging manufacturers using DuPont Cyrel printing plates.

U.S. Army / Delaware Army National Guard/ USAR - 30 year career starting as a small unit leader (Armor/Infantry) and Operational S-3. National Guard/USAR service as a Signal Corp officer with duties as a Company and Battalion Commander. Last career assignment was as the Deputy Chief of Staff for Information Systems with the 311 Signal Command, USAR, F. Meade MD.

Speech Therapeutics Inc - Vice President/Treasurer of a Speech Therapy private practice owned by my wife. We have maintained this small business practice for over 25 years. Familiar with small business accounting and general Quickbooks knowledge.

Butler's Inc. - Family stationary business in Wilmington DE run by my father. Experience in this retail business as retail clerk, stock room, delivery driver, telephone operater, cashier and auditor.

Over 50 years experience in the Resort,hospitality and restaurant businesses. Held General Manager and CEO  positions in the Pocono Mountains of Pa in the resort industry. Knowledgable in all phases of Food and Beverage, purchasing and general resort operation

Early in career, assumed roles of increasing responsibility in a manufacturing environment including inventory and production control, industrial engineering, production management and operations. First general management position was general manager of a manufacturing plant in the metal working industry. Held positions of Director, Business Process Improvement, Director Environmental & Regulatory Compliance, vice president Marketing & Projects, and vice president US Manufacturing. All positions were for a multi-location, multi-national company. Served on the board of directors of a three-party joint venture company in which my company was involved.

Expert in retail, retail store operations, merchandising, display, marketing, retail advertising, inventory control, purchasing, open to buy, team building, customer relationships, wholesale to retail, point of sale systems, lease negotiations.   Over 32 years experience as a specialty retail store owner and operator.  Three years experience  as general manager of retail  flooring operation.  Ten years’ experience as retail wholesale manufacturer representative.  Owned and operated a speciality retail franchise for 8 years before becoming and independant retail store. 

Currently:

Business Development Manager Star Excavating Privately Held; 11-50 employees; Construction industry June 2012 – Present Bippus, Indiana Responsible for identifying and securing new business opportunities for Star Excavating. Star is currently celebrating 50 years of excavation work. This family owned business provides Site Design and Management along with Earthwork, Mass or Deep Excavation and Demolition services. Star's well coordinated process uses state of the art equipment, advanced technology, highly trained technicians, and years of industry experience to create a seamless well-organized process that prepares each site for construction. Star is not just another sub-contractor, but a working partner who enjoys seeing successful completion of quality projects on time while exceeding our customer’s expectations. SMALL BUSINESS CONSULTANT John Hoffman January 2011 – July 2012 (1 year 7 months) Providing business services to retail and wholesale companies looking to expand their market share and profitability. Provide a strategic look at business plans, budgeting, sales and marketing plans, employee performance, and market factors. Sales plans and metrics are developed and implemented upon completion of review.

Past GENERAL MANAGER Jack Laurie Home Floor Designs May 2008 – January 2011 (2 years 9 months) As General Manager I was charged with creating a retail environment and culture for a residential flooring store that had been recently acquired by Jack Laurie Commercial Floors, a long established commercial flooring contractor in Indiana since 1950. Responsibilities included overall management of the store including merchandising and showroom presentation, managing and motivating the sales staff to provide exceptional customer service while growing sales, promoting the store to the residential community, and developed programs to partner with interior designers and home builders.

Past PRESIDENT Contemporary Accents, Inc. d/b/a The Hoffman Collection January 1976 – January 2008 (32 years 1 month) Owned and operated a retail store in the Fort Wayne area which began as The Shop of John Simmons and evolved to become Cheers, which transitioned to The Hoffman Collection. These transitions occurred in response to the ongoing changes in shopping trends and the economic environment. The businesses were all trend setting and fashion focused stores featuring gift, tabletop, furniture, and home accessories. Selected Accomplishments: As a Shop of John Simmons franchise, for a period of 8 years, our store ranked as the top-producing franchise for both gross dollar revenue and sales dollars per square foot out of a group of 55 stores. Maintained continued sales growth while repositioning the store to adjust to changing market trends and economic conditions by focusing on maintaining current customers and acquiring new ones. Implemented unique in-store "six hour only" customer events that produced excellent sales using targeted marketing programs in a casual party-like sales environment. Developed and implemented creative in store events to attract large numbers of consumers and build brand awareness and loyalty for specific product lines. Developed annual seasonal (6 week) corporate gift program that produced sales exceeding $225,000. Implemented effective marketing strategies to become a premier single-store dealer for a number of our featured product lines. Effectively competed against department stores and mail-order companies.

Skills & Expertise Sales Management, Marketing,  Business Development Operations,Customer Service, Relationship Building, Customer Experience, Customer Satisfaction Team Management Team Leadership, Team Building, Financial Reporting, Project Management, Merchandising, Retail Sales, Retail Design, Inventory Management, Retail Marketing.

Manufacturing backgrond. Experience with engineering; sales/ marketing; general management disciplines. Distribution thru Retail, Commercial & Industrial channels. President/ CEO of 5 corporations.