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Communicate clearly and routinely. Lay out your company goals and principles in a mission statement and keep sharing your vision with your employees.
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Involve employees in setting objectives. Give them feedback on how they are progressing toward meeting those targets.
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Give your people authority, then hold them accountable. But don’t go after them personally when things go wrong. Find out first if the process is at fault.
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Be accountable yourself. Install an advisory board or executive team to help you make good strategic decisions and give you feedback on your own performance.
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Be trustworthy and extend trust to your employees. That will help you earn their loyalty and strengthen your company.
Brought to you by SCORE, America's small business mentors, at www.score.org.
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