Growing a Business

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General Exterminating Co. Enhanced By SCORE Advice

Donna Reese, owner of General Exterminating Co. became aware of SCORE in a circuitous fashion. As a woman small business owner, she was accepted into the Athena Power Link program thereby able to take advantage of an experienced advisory team. One of the advisors was SCORE counselor Larry Brown. Involved in ownership of the 87-year old company for 20 years, Donna accepted advice from Larry and others to sell her ownership in another unrelated company and concentrate on enhancing and branding the core pest control business. When she had trepidations about undertaking some market initiatives, Larry introduced her to SCORE counselor Tony Ciampa. Based upon his experience, he outlined tactics that gave Donna great confidence which ultimately enhanced the business. Competition in the pest control business has become formidable. Donna estimates that 20 years ago, there were 4 Erie firms involved - now there are more that 20. She has met this challenge by expanding her business to offer options other than the traditional services, providing do-it-yourself products though on-line shopping and a diagnostic service. In a downward economy, the firm has been able to maintain stable employment. Donna has established herself as a media "go to" person for expert comments such as advice on dealing with a local bed bug outbreak. Beyond her business,

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Owner/Founder
Donna Reese
My Location
5526 Peach Street
Erie PA 16509
United States
My Successes

Donna is active in business and community affairs. She currently chairs a fundraiser for Erie Homes for Children and Adults. Recently named Global Erie person of the year, she also works at the Erie City Mission. She is a vocal support of SCORE encouraging other owners to utilize the free, confidential service.

How SCORE Helped

 Donna accepted advice from Larry and others to sell her ownership in another unrelated company and concentrate on enhancing and branding the core pest control business. When she had trepidations about undertaking some market initiatives, Larry introduced her to SCORE counselor Tony Ciampa. Based upon his experience, he outlined tactics that gave Donna great confidence which ultimately enhanced the business. Competition in the pest control business has become formidable. 

Pizza Factory of Macon Co.

Matthew Crawford has been in business many years but wanted his business to grow even more.

Owner/Founder
Matthew Crawford
My Location
Decatur IL
United States
How SCORE Helped

 "The FSFT class was awesome for teaching me customer service skills and how to use marketing…The people were awesome…I would recommend this class to any business person no matter what there stage in life. Pay close attention in class and do all your homework to make an educated go or no go decision. This class is the best $225.00 I’ve ever invested.”

 - Matthew Crawford, Pizza Factory of Macon County

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